Showing papers by "Richard Harper published in 2000"

The Organisation in Ethnography –A Discussion of Ethnographic Fieldwork Programs in CSCW

Abstract: Ethnography is now one of the key approaches used within the CSCW community to specify the role of computer based systems in work practice. Yet what ethnography involves as a program of inquiries is only discussed in a piecemeal way in the literature. This paper attempts to make up for that absence by describing one fieldwork program (or programme) developed over a number of projects in which ethnography has been allied with computer systems and work practice design. The discussions will be of interest to both expert practitioners of ethnography and novices.

Organisational Change and Retail Finance: An Ethnographic Perspective

Abstract: 1. Introduction Part One 2. Organisational Studies and Empirical Description Organisational Studies Revisiting Auspices of Organisational Studies Conclusion 3. Approaches to the Management of Change Approaches to Change Conclusion: The productivity paradox 4. Ethnography and Change What is ethnography? Conclusion 5. Taking customers seriously 'Telling' and 'Selling' - Customer confidence and demeanour work Making sense of the customer: Interviews and local knowledge 6. The Virtual Customer Cooperating with the Customer More than a number: Relationship management and the customer in the machine Conclusion 8. Conclusion

Domestic design: An introduction to the research issues surrounding the development and design of interactive technologies for the home

Abstract: Research issues surrounding the development and design of interactive technologies for home are discussed in the Special Issue of Personal Technologies. Liechti and Ichikawa's paper provides an overview of the mainstream literature on computer mediated communications (CMC), literature which derives mainly from the CHI and CSCW communities. It also reports on an instantiation of the kind of multimedia applications that would seem a logical output from that literature. Rose and Kroff offer an analysis of how the logic of the same sort can be applied to hitherto noninteractive technology in home settings, namely music reproduction. Here they show how innovative interfaces can allow much. Hughes and co-researchers consider the problem of how to describe home environments. They worry about how to do service to the richness of domestic life while at the same time providing sufficient abstraction to allow design thinking.