Richard Harper

TL;DR: This chapter discusses Organisational Studies and Empirical Description, Ethnography and Change, and more than a number: Relationship management and the customer in the machine.

TL;DR: Findings from a sociological examination of the use of ‘active badge’ location information systems in two research laboratories are reported and suggestions for subsequent versions of location systems are made.

TL;DR: It is argued that these notions of explainability and complexity suggest that designing human-centered AI is difficult, and how an HCI perspective can help define interaction between AI and users that can enhance rather than substitute one important aspect of human life: creativity.

TL;DR: In this article, the authors report findings from an analysis of attitudes toward and use of active badges and associated applications in a large corporate research laboratory and find that there were two distinct sets of views about active badges, leading one group within the institution to be strongly opposed to their introduction and use, and another very supportive.

TL;DR: It is suggested that presenting users with other people's in situ queries influences their information seeking interactions positively and helps provide useful insights into a location's character.