Richard Harper

Bio: Richard Harper is an academic researcher from Lancaster University. The author has contributed to research in topics: Mobile phone & Computer-supported cooperative work. The author has an hindex of 47, co-authored 200 publications receiving 8972 citations. Previous affiliations of Richard Harper include University of Surrey & National Health Service.

The relevance of “work-practice” for design

Abstract: Designers are increasingly being urged to take account of the situated and contingent organisation of the work that their systems are to support or automate. Within CSCW the concept of work-practice is a much used token for the organisation of work. This paper develops the debate about the position of work-practice in design by recognising that it is an ambiguous concept in sociology that is used to refer to different orders to work organisation. It is argued that as such it is as likely to mask the situated and contingent organisation of work as it is to make it visible. In order to fully realise the radicalisation of design portended by the deployment of the concept of work-practice and in order to make visible thein situ organisation of work it is argued that full and due weight has to be placed upon grounding the concept inanalytic explications of the interactional ordering of work. This stands in contrast to grounding work-practice in the formalisms of work emanating from theoretical debates about work in a capitalist economic/social structure; documentations of work; the narratives of workers, managers, and purchasers; dialogues with users, and mere observations of work. Two studies are invoked to substantiate this argument, one involving a sales ordering and invoicing system, the other a crime reporting system.

Instant Places: Using Bluetooth for Situated Interaction in Public Displays

Abstract: Public digital displays are increasingly pervasive and an important enabling technology for many types of ubiquitous computing scenarios. Not only do they provide a simple and effective way of bringing digital information into our physical world, but their presence could also be a catalyst for situated interaction and the emergence of local user-generated content. This paper explores the role of presence, particularly as enabled by Bluetooth device discovery, as the driver for the system's behavior and its situational awareness.

Configuring the Mobile User: Sociological and Industry Views

Abstract: This article considers the role of the consumer in the diffusion of mobile telecommunications technologies. There is presently little research on the consumption and use of mobile technologies, and the aim of the present paper is to facilitate discussion about the way consumer behaviour is currently understood in industry and academia. The paper considers key themes in social science research on mobile ICTs, and understandings of the consumer held by those in the mobile industry. Bringing these understandings together, we reiterate the now well attested view that the diffusion and consumption of mobile telephony and computing cannot be understood without investigating the contexts and processes of their use in everyday life.

Mobile phones for the next generation: device designs for teenagers

Abstract: In this paper, we demonstrate how ethnographic fieldwork studies can be used to inform the design of third generation mobile phones. We draw on a field study of teenage mobile phone users and, specifically, their participation in gift-giving practices to design the user interface and form of a concept mobile phone. The concept device is designed to support teenagers' social practices through a novel multimedia messaging system and the augmentation of the phone's address book. We report on the process adopted to design the concept and briefly describe preliminary reactions from potential users. To conclude the paper, we comment on the lessons we have learnt in applying ethnographic findings to design.

스크린 위의 삶 = Life on the screen : identity in the age of the internet

Abstract: From the Publisher: A Question of Identity Life on the Screen is a fascinating and wide-ranging investigation of the impact of computers and networking on society, peoples' perceptions of themselves, and the individual's relationship to machines. Sherry Turkle, a Professor of the Sociology of Science at MIT and a licensed psychologist, uses Internet MUDs (multi-user domains, or in older gaming parlance multi-user dungeons) as a launching pad for explorations of software design, user interfaces, simulation, artificial intelligence, artificial life, agents, "bots," virtual reality, and "the on-line way of life." Turkle's discussion of postmodernism is particularly enlightening. She shows how postmodern concepts in art, architecture, and ethics are related to concrete topics much closer to home, for example AI research (Minsky's "Society of Mind") and even MUDs (exemplified by students with X-window terminals who are doing homework in one window and simultaneously playing out several different roles in the same MUD in other windows). Those of you who have (like me) been turned off by the shallow, pretentious, meaningless paintings and sculptures that litter our museums of modern art may have a different perspective after hearing what Turkle has to say. This is a psychoanalytical book, not a technical one. However, software developers and engineers will find it highly accessible because of the depth of the author's technical understanding and credibility. Unlike most other authors in this genre, Turkle does not constantly jar the technically-literate reader with blatant errors or bogus assertions about how things work. Although I personally don't have time or patience for MUDs,view most of AI as snake-oil, and abhor postmodern architecture, I thought the time spent reading this book was an extremely good investment.

The Practice Of Everyday Life

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