Rick L. Edgeman

Bio: Rick L. Edgeman is an academic researcher. The author has contributed to research in topics: Design for Six Sigma. The author has an hindex of 1, co-authored 1 publications receiving 108 citations.

A framework for effective Six Sigma implementation

Abstract: In this paper, we introduce a framework for implementing Six Sigma. We utilise the PDCA cycle (Plan-Do-Check-Act) to operationalise Six Sigma implementation. By defining Six Sigma as projects aimed at achieving specific goals, we address the importance of executive commitment and the role of Black Belts in effective implementation of Six Sigma projects. In addition we link implementation of Six Sigma with quality management and the PDCA cycle. Several propositions have been developed and key areas of research have been identified.

A review of practices for robust design methodology

Abstract: Robust design methodology (RDM) comprises systematic efforts to achieve insensitivity of products or processes to sources of unwanted variation. In this article, the literature is reviewed and prac...

The Role of Banks in Corporate Social Responsibility

Abstract: The purpose of this paper is to explore the perception of respondents on corporate social responsibility (CSR) and banking practice of major banks in Hong Kong. This paper reviews literatures on management, quality management, banking industries, and CSR activities. Data was gathered via questionnaires from banking/ finance practitioners and academics in Hong Kong, the US and Scotland. The key CSR-related elements identified from quantitative analysis on collected questionnaires are: understanding complex financial services, conducting risk assessment, strengthening business ethics, implementing strategy for financial crisis, protecting rights of customers, and setting up channels for customers to address complaints. These elements can be classified into four main factors for a CSR framework for banks. The four factors are: internal management – implementing meaningful strategy and process and people management; external management – accountability for creditability and consideration of stakeholders. This study can help banking managers understand what should be done for the benefit of customers and the community for sustainability. However, allocating resources in banks for CSR activities has not been touched in this research. This opens a future research area for the academic community. Understanding the key elements of a CSR framework can help fulfill the principles of CSR and improve the level of customer satisfaction for increasing market share and profits ultimately. Researchers have not previously conducted an analysis from the viewpoint of banking and CSR related practitioners from the East and the West on CSR initiatives..

Understanding impacts of time and cost related construction risks on operational performance of PPP projects

Abstract: The risk attributes in construction project is one of the widely published topics, yet there is no or little investigation whether or not risks associated with construction phase propagate over operational phase. As operation phase of the PPP projects is significantly long compared to the construction phase, understanding the impact of time and cost related construction risks over operation phase is quite important. In this research, risk attributes associated with the PPP procurement method have been identified across three dimensions, time, cost and operational performance. A questionnaire survey was used for collecting data in seven major PPP projects in Australia. Based on standard statistical methods and factor analysis, a number of key risk factors influencing time, cost and operational performance have been extracted. The research revealed that site conditions and design complexity is one of the most critical risk attribute influencing time performance in projects. Similarly, market dynamics is the most critical attribute influencing both construction cost and operational performance in PPP projects. Based on regression modeling, partner's dispute was found to be a good determinant of time and cost performance. Technical obsolescence has significant impacts on the operational performance of PPP projects. It was revealed that the design complexity, financial structure and government policy are the three main common factors affecting risks across time, cost and operational performance in PPP projects. It is anticipated that the findings will impact the construction firms for improving the front-end risk management capability for efficient positioning within the competitive business environment.