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Robert A. Shumsky
Researcher at Dartmouth College
Publications - 46
Citations - 1864
Robert A. Shumsky is an academic researcher from Dartmouth College. The author has contributed to research in topics: Yield management & Revenue management. The author has an hindex of 21, co-authored 44 publications receiving 1702 citations. Previous affiliations of Robert A. Shumsky include Massachusetts Institute of Technology & University of Rochester.
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Revenue Management Games: Horizontal and Vertical Competition
TL;DR: This paper provides a general sufficient condition under which a pure-strategy Nash equilibrium exists in these revenue management games, and compares the total number of seats available in each fare class with, and without, competition.
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Introduction to the Theory and Practice of Yield Management
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The Efficiency-Quality Trade-Off of Cross-Trained Workers
TL;DR: A model of a stochastic service system with models for tenure- and experience-based service quality finds that low utilization in an all-specialist system can also reduce quality, and therefore the optimal staff mix combines flexible and specialized workers.
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Gatekeepers and Referrals in Services
TL;DR: In this article, the authors examine services in which customers encounter a gatekeeper who makes an initial diagnosis of the customer's problem and then may refer the customer to a specialist, and find the firm's optimal referral rate from a particular gatekeeper to the specialists.
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Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation
TL;DR: The effects of increasing demand correlation on the optimal solution are analyzed, which makes precise conjectures based on numerical experiments that have existed in the literature for some time.