According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.

Out of the Crisis

From a literature review to a conceptual framework for sustainable supply chain management

This paper reviews the use of case study research in operations management for theory development and testing. It draws on the literature on case research in a number of disciplines and uses examples drawn from operations management research. It provides guidelines and a roadmap for operations management researchers wishing to design, develop and conduct case‐based research.

Case research in operations management

The impact of supply chain integration on performance: A contingency and configuration approach

What makes organizations so similar? We contend that the engine of rationalization and bureaucratization has moved from the competitive marketplace to the state and the professions. Once a set of organizations emerges as a field, a paradox arises: rational actors make their organizations increasingly similar as they try to change them. We describe three isomorphic processes-coercive, mimetic, and normative—leading to this outcome. We then specify hypotheses about the impact of resource centralization and dependency, goal ambiguity and technical uncertainty, and professionalization and structuration on isomorphic change. Finally, we suggest implications for theories of organizations and social change.

The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields (Chinese Translation)

http://directory.umm.ac.id/Journals/Journal%20of%20Operations%20Management/Vol19.Issue2.Feb2001/245.pdf

Arcs of integration: an international study of supply chain strategies

http://www.ftms.edu.my/images/Document/MOD001074%20-%20Strategic%20Management%20Analysis/WK6_SR_MOD001074_Hill_Westbrook_1997.pdf

SWOT Analysis: It's Time for a Product Recall

Demand chain management in manufacturing and services: web-based integration, drivers and performance

Intense global competition has created a highly demanding customer. To serve his needs for highvariety, low cost, sound quality and easy availability, organisations are looking beyond their own boundaries to the management of their supply chains. In this they have been inspired by the typical Far Eastern, and the very best Western, practice. But supply chain management is still a hope not a reality for many companies. On the one hand there is an array of “panaceas” on offer for our “sick” businesses; new technology, computer integrated manufacturing, the Just-in-Time approach, total quality management, and more besides. On the other hand supply chain management has few specific tools of its own. To the manager busy holding on to his market share it is difficult to see where to start the process of making his operation more competitive. A three-stage approach to help companies see just which actions are likely to get the supply chain into better competitive shape is proposed. Also introduced are two simple graphical tools to help management develop a strategy for enhanced supply chain effectiveness: the pipeline map and the supplier relationship grid.

New Strategic Tools for Supply Chain Management

The continuing debate on production and operations management (POM)
research has led to a new emphasis on empirical methods. Claims that,
while surveys and case research are increasingly recommended to POM
researchers, action research has been relatively neglected. The distinct
characteristic of action research is the intervention by the researcher
in the situation under study. The nature of the intervention, and of
action research outputs, differs however from consulting or from the
applications reported by APICS. Explains these differences and offers a
simple model of action research. Action research is particularly
valuable for theory building, as has been seen in the fields of
organization behaviour (OB) and management information systems (MIS),
where qualitative methods have often been employed rather than
traditional scientific methods. POM researchers can learn from the
experience of other disciplines and use action research to create new
theory. Since many POM researchers will be unfamiliar with action
research, explores some practical aspects of conducting such
investigations with illustrations from the author′s own research
experience. Concludes by showing that a properly conducted action
research project can be as rigorous as other methods.

Roy Westbrook

Papers

Arcs of integration: an international study of supply chain strategies

SWOT Analysis: It's Time for a Product Recall

Demand chain management in manufacturing and services: web-based integration, drivers and performance

New Strategic Tools for Supply Chain Management

Action research: a new paradigm for research in production andoperations management