Author
Scott Parfitt
Other affiliations: University of South Wales
Bio: Scott Parfitt is an academic researcher from University of New South Wales. The author has contributed to research in topics: Servicescape & Public sector. The author has an hindex of 7, co-authored 9 publications receiving 150 citations. Previous affiliations of Scott Parfitt include University of South Wales.
Papers
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TL;DR: In this paper, the authors investigate the migratory nature of Lean Six Sigma (LSS) implementation and adoption in manufacturing-based SMEs in the UK and provide research information into the characterisation, compatibility and innovativeness of SMEs towards LSS implementation and goes on to provide an implementation classification system and characterises the dynamical nature of LSS development in manufacturing SMEs.
Abstract: Purpose – The purpose of this paper is to investigate the migratory nature of Lean Six Sigma (LSS) implementation and adoption in manufacturing-based SMEs in the UK The companies were surveyed at two points over a five-year period These periods were before and after the 2008 recession point This being done in order to identify the level of LSS adoption as a result of the tougher economic climate that has prevailed since 2008 Design/methodology/approach – Analysis is carried out on a sample of 96 manufacturing SMEs from a range of manufacturing sectors in the UK Data were gathered from company CEOs via a triangulated method of questionnaire, direct observation and interviews Findings – The paper provides research information into the characterisation, compatibility and innovativeness of SMEs towards LSS implementation and goes on to provide an implementation classification system and characterises the dynamical nature of LSS development in manufacturing SMEs Research limitations/implications – The f
43 citations
TL;DR: In this paper, the authors aim to give a wider understanding of what customers really want from first and subsequent visits to mainstream city centre nightclubs and bars by examining customer attitudes to various aspects of the services arena and service offerings provided by such venues.
Abstract: Purpose – This paper aims to give a wider understanding of what customers really want from first and subsequent visits to mainstream city centre nightclubs and bars by examining customer attitudes to various aspects of the services arena and service offerings provided by such venues.Design/methodology/approach – Purposive sampling was used to establish two focus groups within the industry's main target market age group. This qualitative data were analysed from a grounded theory approach in order to identify the emerging themes that were then tested by quantitative data gathered by means of a questionnaire in phase 2 of the research. These data were then subjected to a frequency analysis in SPSS in order to identify those elements that were most preferred by the majority of respondents.Findings – Findings point to the relative importance of various elements of the servicescape in influencing customer decisions to enter a venue for the first time, and also to the relative importance of factors which prompt ...
37 citations
TL;DR: In this paper, the authors explored whether young men and women have similar or different preference priorities in respect of a first and subsequent visit to these venues and suggested that an understanding of the gendered nature of place and the differing preferences of men or women can assist businesses in shaping their products and services around the needs of their customers.
Abstract: This paper explores whether young men and women, the main target market for mainstream nightclubs and bars, have similar or different preference priorities in respect of a first and subsequent visit to these venues. It suggests that an understanding of the gendered nature of place and the differing preferences of men and women can assist businesses in shaping their products and services around the needs of their customers. It suggests that this can be done through a study of preferences and expectations for price and non-price mechanisms of differentiation. In Phase 1 of the research, purposive sampling examined men and women's attitudes to the servicescape and offerings by mainstream nightclubs and bars. In Phase 2 of the research, the emerging themes were tested using quantitative data gathered by means of a questionnaire. The results highlight differences as well as similarities, in terms of the importance to men and women of various elements of the servicescape and service offering. In a saturated and competitive marketplace, these findings can assist mainstream venues within the late-night economy improve their competitive position. They can do this by isolating the elements that are gendered, thereby providing the venues with the opportunity to deliver service offerings that match these preferences and expectations.
27 citations
TL;DR: In this article, the authors compare the needs of nightclub and bar customers from two very different markets, the existing and well-established British late-night economy and emerging and developing Polish market by examining customer preferences towards the servicescape and service offerings provided by such venues in both countries.
26 citations
TL;DR: In this article, a frequency analysis in SPSS was conducted to identify those elements that were most preferred by the majority of respondents in Poland, indicating importance of various elements of the servicescape (e.g. gender of clientele, security, seating, location of dance floor and service offering).
Abstract: Purposive sampling was used to establish two focus groups within the industry's main target market age group. This data was then subjected to a frequency analysis in SPSS in order to identify those elements that were most preferred by the majority of respondents in Poland. Our findings point to the significant preferences of Polish club-goers, indicating importance of various elements of the servicescape (e.g. gender of clientele, security, seating, location of dance floor and service offering) in influencing customer decisions to enter a venue. Diese Studie zielt daraufliin ab, den Bedarf der Kunden von Nightclub und Bars in dem aufstrebenden und sich entwickelnden polnischen Markt anhand der Kundenpraferenzen in Bezug auf Dienstleistungen zu analysieren. Zweckmasige Stichproben wurden verwendet, um zwei Zielgruppen innerhalb der Hauptalterszielgruppe der Branche zu etablieren. Die Daten wurden dann einer Haufigkeitsanalyse in SPSS unterworfen, um jene Elemente zu identifizieren, die von der Mehrheit der Befragten in Polen am starksten bevorzugt wurden. Unsere Ergebnisse deuten auf signifikante Vorlieben der polnischen Clubbesucher hin, wobei die Wichtigkeit von verschiedenen Elementen der
15 citations
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TL;DR: In this article, the authors discuss the nature and sometimes negative consequences of the dominating marketing paradigm of today, marketing mix management, and furthermore discuss how modern research into industrial marketing and services marketing as well as customer relationship economics shows that another approach to marketing is required.
2,669 citations
01 Jan 1992
TL;DR: The body politics of Julia Kristeva and the Body Politics of JuliaKristeva as discussed by the authors are discussed in detail in Section 5.1.1 and Section 6.2.1.
Abstract: Preface (1999) Preface (1990) 1. Subjects of Sex/Gender/Desire I. 'Women' as the Subject of Feminism II. The Compulsory Order of Sex/Gender/Desire III. Gender: The Circular Ruins of Contemporary Debate IV. Theorizing the Binary, the Unitary and Beyond V. Identity, Sex and the Metaphysics of Substance VI. Language, Power and the Strategies of Displacement 2. Prohibition, Psychoanalysis, and the Production of the Heterosexual Matrix I. Structuralism's Critical Exchange II. Lacan, Riviere, and the Strategies of Masquerade III. Freud and the Melancholia of Gender IV. Gender Complexity and the Limits of Identification V. Reformulating Prohibition as Power 3. Subversive Bodily Acts I. The Body Politics of Julia Kristeva II. Foucault, Herculine, and the Politics of Sexual Discontinuity III. Monique Wittig - Bodily Disintegration and Fictive Sex IV. Bodily Inscriptions, Performative Subversions Conclusion - From Parody to Politics
1,125 citations
TL;DR: The authors discusses the nature and sometimes negative consequences of the dominating marketing paradigm of today, marketing mix management, and furthermore discusses how modern research into, for example, industrial marketing and services marketing as well as customer relationship economics shows that another approach to marketing is required.
Abstract: Discusses the nature and sometimes negative consequences of the dominating marketing paradigm of today, marketing mix management, and furthermore discusses how modern research into, for example, industrial marketing and services marketing as well as customer relationship economics shows that another approach to marketing is required This development is supported by evolving trends in business, such as strategic partnerships, alliances and networks Suggests relationship marketing, based on relationship building and management, as one emerging new marketing paradigm of the future Concludes that the simplicity of the marketing mix paradigm, with its Four P model, has become a straitjacket, fostering toolbox thinking rather than an awareness that marketing is a multi‐faceted social process, and notes that marketing theory and customers are the victims of today′s mainstream marketing thinking By using the notion of a marketing strategy continuum, discusses a number of consequences of a relationship‐type ma
1,072 citations
TL;DR: Lotman as mentioned in this paper proposed the Semiotic Theory of Culture, which he called the "Universe of the Mind" and "Semi-Autonomous Theory of Science" (SITC).
Abstract: Universe of the Mind:. Semiotic Theory of Culture. Yuri M. Lotman. Bloomington and Indianapolis: Indiana University Press, 1990.288 pp. $45.00 (cloth)
465 citations