Sewoong Hwang

TL;DR: In this paper, the authors examined the impact of customer service and chatbot on bank revenues through customer age classification and found that new product-oriented funds or housing subscription savings are more suitable for purchase through customer service than through chatbot.

TL;DR: It is proved that the severity of pet diseases and the ease of use of recent AI technologies act as a moderating effect on the perception of telemedicine services through the verification of reinforcement and additional hypotheses.

TL;DR: This study analyzed the transfer behavior of subway pedestrians using the fingerprinting technique and developed a model that employs an AI (Artificial Intelligence)-based methodology, the cumulative visibility of moving objects (CVMO), to present the data in such a manner that it could be used to address pedestrian flow issues in this real-world implementation of smart city technology.

TL;DR: In this paper , the authors investigated how humans and artificial intelligence speakers interact and examined the interactions based on three types of communication failures: system, semantic, and effectiveness, and found that human-machine interaction using AI speaker could reach a high level through a high degree of meaning transfer.

TL;DR: This study analyzes the switching behavior of traffic users according to traffic congestion time and number of transfers based on public transportation data and shows that bus-use behavior differs according to the traffic information of users and the degree of traffic congestion.