Sharon C. Bolton

Bio: Sharon C. Bolton is an academic researcher from University of Stirling. The author has contributed to research in topics: Emotion work & Emotional labor. The author has an hindex of 29, co-authored 68 publications receiving 3987 citations. Previous affiliations of Sharon C. Bolton include University of Manchester & Lancaster University.

Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart:

Abstract: This article examines emotion in organizations and the emotion management skills organizational actors possess. While Hochschild's (1983) seminal work on emotional labour is perhaps one of the greatest contributions to our understanding of emotion in organizations, this article challenges key tenets of Hochschild's thesis and goes on to offer an evolved analysis of emotional labour and alternative conceptualizations of organizational emotionality. Using comparable data, this article depicts airline cabin crews as skilled emotion managers who are able to juggle and synthesize different types of emotion work dependent on situational demands. In addition, the capacity for cabin crews to resist and modify the demands of management and customers acts to further contradict Hochschild's claim regarding the `transmutation' of feelings.

Emotion Management in the Workplace

Abstract: The work explores the management of emotion in organizations and the emotion management skills organizational actors need to possess in order to achieve organizational objectives while also acknowledging the subjective experiences of its members. The key strength of this text lies in its critical approach and labor-process orientation. It will appeal to students of organizational studies, gender studies, sociology and human resource management at the undergraduate and postgraduate levels.

Who cares? Offering emotion work as a 'gift' in the nursing labour process.

Abstract: Who cares? Offering emotion work as a 'gift' in the nursing labour process The emotional elements of the nursing labour process are being recognized increasingly. Many commentators stress that nurses' 'emotional labour' is hard and productive work and should be valued in the same way as physical or technical labour. However, the term 'emotional labour' fails to conceptualize the many occasions when nurses not only work hard on their emotions in order to present the detached face of a professional carer, but also to offer authentic caring behaviour to patients in their care. Using qualitative data collected from a group of gynaecology nurses in an English National Health Service (NHS) Trust hospital, this paper argues that nursing work is emotionally complex and may be better understood by utilizing a combination of Hochschild's concepts: emotion work as a 'gift' in addition to 'emotional labour'. The gynaecology nurses in this study describe their work as 'emotionful' and therefore it could be said that this particular group of nurses represent a distinct example. Nevertheless, though it is impossible to generalize from limited data, the research presented in this paper does highlight the emotional complexity of the nursing labour process, expands the current conceptual analysis, and offers a path for future research. The examination further emphasizes the need to understand and value the motivations behind nurses' emotion work and their wish to maintain caring as a central value in professional nursing.

Changing faces: nurses as emotional jugglers

Abstract: Nursing has long been distinguished as an occupation requiring extensive amounts of ‘emotion work’. Various studies highlight the importance of a nurse’s ability to manage emotion and present the desired demeanour in a number of health care settings. This paper adds to the existing understanding of the emotional elements of nursing work and proposes that Goffman’s (1959, 1961, 1967) insights into the ‘presentation of self’ may be a useful approach to recognising a nurse’s ability to present many ‘faces’. Set against the backdrop of structural changes affecting the British public sector services, and using qualitative data collected from a group of nurses working in a National Health Service trust hospital, it will be shown how nurses are able to juggle the emotional demands made of them whilst still presenting an acceptable face.

The paradoxical processes of feminization in the professions: the case of established, aspiring and semi-professions:

Abstract: The past decade has seen increasing claims concerning the feminisation of labour markets with particular attention being paid to certain sectors and professions. The numerical dominance of women in the workplace and a renewed interest in the 'soft skills' associated with the feminine has led to a relatively unchallenged prediction that women and 'women's ways' will be one of the major influences on work in the 21st century, with particular impact on the professions and areas of work that typically exclude women, especially in the higher ranks. This paper seeks to challenge these predictions and to explore the associated assumptions linked with the feminisation of work. It will do this by focusing on three professional groups: law, teaching and management. The three chosen professional groups represent various forms of professionalism and differing degrees of feminisation. Law is clearly an established profession; traditionally male and middle-class it claims to be enduring something of a feminisation crisis. Teaching has long been recognised as a semi-profession; female dominated with an associated public sector vocationalism, it continues to struggle to be accepted as a professional group. And management can be classed as an aspiring profession where increasing numbers of women (notably in the lower and middle ranks) are seen to bring the necessary people skills that will gain this particular occupational group the reputation as major contributors to success within the workings of a vigorous but 'soft' capitalism. The established, semi and aspiring professions of law, teaching and management offer very different scenarios of professionalisation and the place of women within the enactment of such developments. They do, however, all have a common and recurrent theme - a continual process of masculinisation. The accepted construct of professionalism has been forged in historical processes that rely on cultural conceptions of masculinity: individualistic, competitive and predictable. Such an emphas

The archaeology of knowledge

Abstract: We may not be able to make you love reading, but archaeology of knowledge will lead you to love reading starting from now. Book is the window to open the new world. The world that you want is in the better stage and level. World will always guide you to even the prestige stage of the life. You know, this is some of how reading will give you the kindness. In this case, more books you read more knowledge you know, but it can mean also the bore is full.

Postmodern Subjects, Postmodern BodiesThinking Fragments: Psychoanalysis, Feminism, and Postmodernism in the Contemporary WestYearning: Race, Gender, and Cultural PoliticsGender Trouble: Feminism and the Subversion of Identity

Abstract: Preface (1999) Preface (1990) 1. Subjects of Sex/Gender/Desire I. 'Women' as the Subject of Feminism II. The Compulsory Order of Sex/Gender/Desire III. Gender: The Circular Ruins of Contemporary Debate IV. Theorizing the Binary, the Unitary and Beyond V. Identity, Sex and the Metaphysics of Substance VI. Language, Power and the Strategies of Displacement 2. Prohibition, Psychoanalysis, and the Production of the Heterosexual Matrix I. Structuralism's Critical Exchange II. Lacan, Riviere, and the Strategies of Masquerade III. Freud and the Melancholia of Gender IV. Gender Complexity and the Limits of Identification V. Reformulating Prohibition as Power 3. Subversive Bodily Acts I. The Body Politics of Julia Kristeva II. Foucault, Herculine, and the Politics of Sexual Discontinuity III. Monique Wittig - Bodily Disintegration and Fictive Sex IV. Bodily Inscriptions, Performative Subversions Conclusion - From Parody to Politics

Triangulation in Social Research: : Qualitative and Quantitative Methods Can Really Be Mixed

Abstract: For those who teach methodology within social science departments, notably sociology, the mixing of quantitative and qualitative methods presents an ongoing problem. Recent developments in the philosophy of science have argued that the two traditions should not have a separate-but-equal status, and should instead interact. By reviewing three positions about this issue ('empiricist', constructionist, and realist) the chapter offers a review of the sociological approach now known as triangulation. The chapter refers to several empirical examples that illustrate the realist position and its strengths. The conclusion of the chapter is a more abstract review of the debate over pluralism in methodology. Triangulation, I argue, is not aimed merely at validation but at deepening and widening one's understanding. As a research aim, this one can be achieved either by a person or by a research team or group. Triangulation and pluralism both tend to support interdisciplinary research rather than a strongly bounded discipline of sociology. (For a copy of this book, you may contact Causeway Press on 01695 576048, email causeway.press@btinternet.com, ISBN 1902796829.)