Soon W. Hong

Bio: Soon W. Hong is an academic researcher from Youngdong University. The author has contributed to research in topics: Total quality management & Emerging markets. The author has an hindex of 4, co-authored 4 publications receiving 314 citations.

Evolving benchmarking practices: a review for research perspectives

Abstract: Purpose – The purpose of this study is to review a major section of the literature on benchmarking practices in order to achieve better perspectives for emerging benchmarking research streamsDesign/methodology/approach – The paper examines the benchmarking literature and presents a framework that suggests evolving patterns of firms' benchmarking practices This paper examines the studies published in Benchmarking: An International Journal and other articles related to benchmarking practices in major Strategic Management, OM/SCM, and Technology Management journals from 2001 to 2010Findings – Benchmarking remains an important strategic tool of business in turbulent times Five research dimensions for benchmarking are discussed in terms of the following: strategy‐based benchmarking; operational effectiveness‐based benchmarking; technical efficiency‐based benchmarking; and micro‐macro integrative benchmarking For sustainable competitive advantage, benchmarking goes beyond the operational level and moves in

Total Quality Management implementation in Research and Development organisations: a comparative study of South Korea and Taiwan

Abstract: This paper examined Total Quality Management (TQM) implementation in Research and Development (R&D) organisations with empirical data from South Korean and Taiwanese manufacturing firms. A literature review established three hypotheses in regard to similarity in TQM implementation patterns, the impact of TQM for innovation performance and the mediating role of hard TQM. TQM measures were based on the six criteria of the Malcolm Baldrige National Quality Award, while innovation performance measures consisted of product quality and product innovation aspects. Our findings indicated that TQM practices were uniformly applied across the two countries. TQM were also found to have a significant impact on product quality and product innovation. However, the hypothesised mediating role of hard TQM was dismissed.

Open network innovation in the age of complexity: case for small and medium enterprises

Abstract: Increasingly, organisations around the world are experiencing the complexity of customer and market requirements in a turbulent global business environment. Rapidly changing global economic landscapes with dynamic interactions between advanced and emerging economies have called for innovative capabilities and practices of manufacturing and service organisations for their sustainable competitive advantage. The aim of this article is to define the key dimensions of network innovation in terms of drivers of open network innovation, open network strategy, open network practices, and open network outcomes in the contests of small and medium enterprises (SMEs). A key research question is, "How do complexity product and services requirements in global markets influence the patterns and practices of open network innovation?" This article provides summaries of current best practices of network innovation and discusses emerging research issues.

Out of the Crisis

Abstract: According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.

The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey

Abstract: Previous studies reported mixed and ambiguous results of the relationship between TQM practices and performances. This study investigated impacts of TQM practices on various performance measures as well as the reasons and the barriers of the TQM practices of firms in Turkey. We used a cross-sectional survey methodology in this study, and the unit of the sample was at the plant level. The sample was selected from the member firms to Turkish Quality Association and the firms located in the Kocaeli-Gebze Organized Industrial Zone. We obtained 242 usable questionnaires, with a satisfactory response rate of 48.4 percent. We conducted exploratory factor analysis and multiple regression analysis. This study has shown that different TQM practices significantly affect different performance outcomes. Results revealed that primary obstacles that the firms in Turkey face were lack of employee involvement, awareness and commitment of the employees, inappropriate firm structure, and lack of the resources. It is recommended that firms should continue implement TQM with all variables to improve performance. Firms should improve employees’ involvement/commitment/awareness to TQM, enhance firm structure, and provide resources to overcome the barriers that prevent effective implementation of TQM practices.

An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies

Abstract: Purpose – The purpose of this paper is to investigate the relationship between total quality management (TQM) practices and quality performance in Indian service companies.Design/methodology/approach – The empirical data was collected using a self‐administered instrument that was distributed to 600 Indian service companies. Of the 600 instrument e‐mailed, 172 usable instrument were returned, yielding a response rate of 28.6 per cent. A stratified sampling procedure was utilized to obtain the minimum sample size of 600 from the four chosen service industries (i.e. Healthcare, Banking, Information and Communication Technology (ICT), and Hospitality). The data was analyzed using factor, Pearson's correlation, and multiple regression analyses.Findings – The findings revealed that TQM practices were found to be partially correlated with quality performance of the Indian service companies. It was also found that quality culture was perceived as the dominant TQM practice in quality performance. The other practic...

An SEM-artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline

Abstract: The study examines the effects of SERVPERF on customer satisfaction and loyalty.A comparison between full service and low cost carriers is conducted.A predictive analytic approach via SEM-artificial-neural-networks is engaged.Multiple group analysis is used to assess the group invariance.63.1% and 55.6% of variance in customer satisfaction and loyalty are explained. There is a dearth of studies pertaining to the influence of SERVPERF on customer satisfaction and customer loyalty among low cost and full service airlines. Prior studies have measured service quality using the GAP-5 model with SERVQUAL; however this study offers a new perspective by using the SERVPERF with an SEM-artificial-neural-networks predictive analytic approach. This is different from the previous studies as it contributes to application of expert systems and intelligent algorithms in the context of low cost and full service airline. The findings revealed significant influences of SERVPERF dimensions on customer satisfaction towards customer loyalty with 63.1% and 55.6% variance explained. The implications from this research may help CEOs and managers of the air travel and tourism industry players to make better decisions in their resource planning stage, at the same time improving customer satisfaction and loyalty.