S
Subaji Mohan
Researcher at Kookmin University
Publications - 5
Citations - 115
Subaji Mohan is an academic researcher from Kookmin University. The author has contributed to research in topics: Customer relationship management & Customer satisfaction. The author has an hindex of 3, co-authored 5 publications receiving 107 citations.
Papers
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Proceedings ArticleDOI
A Taxonomy and Survey on Distributed File Systems
TL;DR: This paper develops a comprehensive taxonomy for describing distributed file system architectures and uses this taxonomy and the survey results to identify architectural approaches that have not been fully explored in the distributedfile system research.
Proceedings ArticleDOI
Conceptual Modeling of Enterprise Application System Using Social Networking and Web 2.0 Social CRM System
TL;DR: The conceptual model of socialCRM system is proposed, combining the features of Web 2.0 and social networking with the current CRM system, which will certainly provide a new direction towards application development.
Proceedings ArticleDOI
Domain Specific Modeling of Business Processes and Entity Mapping Using Generic Modeling Environment (GME)
TL;DR: In this paper, GME tool is used for creating DSM of business process and also discussed how business processes are captured and defined at domain level.
Proceedings ArticleDOI
Meta-Modeling Approach of Building CRM System Using GME-MOF
Subaji Mohan,Eunmi Choi +1 more
TL;DR: This paper outlines the integration Issues and describes the concepts MOF and GME and how they can be used for developing the CRM system that provides seamless integration among the components within the system and also its integration with other applications.
Operational and Analytical Technologies for Optimizing CRM System
Subaji Mohan,Eunmi Choi +1 more
TL;DR: In this paper, the authors discuss how Operational and Analytical Technologies can optimize the CRM System in an Organization to provide absolute and increased Customer Satisfaction, by focusing the resources on the highest potential customers and customizing the approach based on their profiles.