Supran Kumar Sharma

TL;DR: In this paper, the relationship between customer value perception and technology adoption has been examined through the development of a model named Integrated Technology Adoption model by applying structural equation modelling approach, highlighting behavioural intentions towards technology adoption as the strongest predictor of value perception of the customers followed by their personal disposition towards technology usage, perceived usefulness and perceived ease of use.

TL;DR: In this article, the authors attempted to measure the performance of Indian banking sector in terms of efficiency and productivity levels and their determinants during the post-reform period by using pooled data for a duration of 15 years.

TL;DR: In this paper, the authors examined the cost efficiency of Indian commercial banks using Data Envelopment Analysis (DEA) and specifically incorporating interest and non-interest income measures in the estimation.

TL;DR: In this article, a conceptual model for SST adoption has been proposed, which suggests a roadmap for future research based on the gaps identified in the research concerning this area and explores various personal and technology characteristics that affect the acceptance of SSTs among the banking customers.

TL;DR: In this article, an exploratory factor analysis approach has been employed on the sample of 1201 responses collected from the residents of 12 different cities in India to explore personal disposition of individuals towards technology adoption through the development of an index named as technology adoption index.