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Sushanta Kumar Mishra

Bio: Sushanta Kumar Mishra is an academic researcher from Indian Institute of Management Indore. The author has contributed to research in topics: Emotional labor & Emotional exhaustion. The author has an hindex of 12, co-authored 50 publications receiving 479 citations. Previous affiliations of Sushanta Kumar Mishra include Indian Institutes of Management & International Management Institute, New Delhi.


Papers
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Journal ArticleDOI
TL;DR: In this paper, the authors examined the relationship of organizational identification and emotional dissonance with turnover intention and well-being among a sample of 468 medical representatives in the Indian pharmaceutical industry.
Abstract: Influencing customers' perception of service quality through service interaction is becoming imperative for organizations to sustain competitive advantage. As a result, the critical challenge before many organizations is to retain employees in service occupations and promote their well-being. This study examined the relationship of organizational identification and emotional dissonance with turnover intention and well-being among a sample of 468 medical representatives in the Indian pharmaceutical industry. Drawing from the conservation of resource theory, this study shows that apart from its direct effect, emotional dissonance has a mediating effect on the relationship of organizational identification with turnover intention and emotional well-being. Contributions of this study to the theory and practice of human resource management (HRM) are discussed. © 2010 Wiley Periodicals, Inc.

89 citations

Journal ArticleDOI
TL;DR: In this article, the authors explored the relationship between teacher self-efficacy and teacher effectiveness and explored the role of collaboration among teachers and principal leadership in explaining the above relationship, which indicated that schools need to focus on enhancing selfefficacy of their teachers and give importance to teacher collaboration and principal leader in order to improve their effectiveness in terms of delivery of instruction, teacher-student interactions, and regulating student learning.
Abstract: Purpose Teacher effectiveness has been a matter of concern not only for the parents and students but also for the policy makers, researchers, and educationists. Drawing from the “self-efficacy” theory (Bandura, 1977), the purpose of this paper is to explore the relationship between teacher self-efficacy and teacher effectiveness. In addition, it explores the role of collaboration among teachers and principal leadership in explaining the above relationship. Design/methodology/approach Data were collected from 575 secondary school teachers and 6,020 students representing grade 6-12th from 25 privately owned schools in India. Teacher self-efficacy, collaboration and principal leadership were reported by the teachers whereas effectiveness of each teacher was captured from around ten students each who were taught by the corresponding teacher. Data were analyzed using SEM-PLS. Findings Results confirmed a positive association between teacher self-efficacy and the three dimensions of teacher effectiveness, namely, teacher’s delivery of course information, teacher’s role in facilitating teacher-student interactions, and teacher’s role in regulating students’ learning. Results also confirmed that both collaboration and principal leadership are positively related to teacher self-efficacy. Originality/value The results of the study indicate that schools need to focus on enhancing self-efficacy of their teachers and give importance to teacher collaboration and principal leadership in order to improve their effectiveness in terms of delivery of instruction, teacher-student interactions, and regulating student learning.

61 citations

Journal ArticleDOI
TL;DR: In this paper, the authors investigated the relationship between perceived external prestige and emotional exhaustion and turnover intention of medical sales employees, and found that employees' perception about the external prestige of their organization is negatively related to both emotional exhaustion, turnover intention and emotional wellbeing.
Abstract: The study investigates the linkage of perceived external prestige with emotional exhaustion and turnover intention. On the basis of a sample of 484 medical sales employees, the present study found support for the assertion that employees’ perception about the external prestige of their organization is negatively related to both emotional exhaustion and turnover intention. The finding indicated a partial mediation effect of organizational identification on the relationship between perceived external prestige and turnover intention. However, there was a complete mediation effect of organizational identification on the relationship between perceived external prestige and emotional exhaustion. The study argues that organizations need to focus their external prestige toward their employees. The study adds to the existing literature by explaining the path in which perceived external prestige influences employees’ emotional exhaustion and turnover intention.

43 citations

Journal ArticleDOI
TL;DR: In this paper, the authors examined the linkage between perceived external prestige and emotional labor strategies among the pharmaceutical representatives in India, drawing from the social comparison theory and social identity theory, the study showed that perceived externally prestige influences employees' emotional labour strategies directly as well as through organizational identification.

42 citations

Journal ArticleDOI
TL;DR: In this paper, the authors found support for the positive relationship between prior related work experience (PRWE) and job performance (JP) using a sample of 688 sales persons in the insurance industry.
Abstract: In contrast to the general notion, recent studies presented a negative or insignificant relationship between prior related work experience (PRWE) and job performance (JP) and suggestively attributed the theoretically inconsistent results to individual factors. Using a sample of 688 sales persons in the insurance industry, the present study found support for the positive relationship between PRWE and JP. Further, the study found the moderation effect of personality factors on the above relationship. Implication of the study to the practitioners and the academia is discussed.

40 citations


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01 Jul 1973
Abstract: Abstract : A study is reported of the variations in organizational commitment and job satisfaction, as related to subsequent turnover in a sample of recently-employed psychiatric technician trainees. A longitudinal study was made across a 10 1/2 month period, with attitude measures collected at four points in time. For this sample, job satisfaction measures appeared better able to differentiate future stayers from leavers in the earliest phase of the study. With the passage of time, organizational commitment measures proved to be a better predictor of turnover, and job satisfaction failed to predict turnover. The findings are discussed in the light of other related studies, and possible explanations are examined. (Modified author abstract)

497 citations

Posted Content
TL;DR: In this paper, the authors reanalyzed the Young & Rubicam database Brand Asset Valuator and examined more than 744 brands across the four largest countries in Europe: the United Kingdom, Germany, France, and Italy.
Abstract: In the current context of globalization, firms have concentrated their efforts on the development of international brands. As a result, international brand portfolios have been restructured, and many successful local brands have been eliminated. This article's objective is to improve the understanding of local brand differences and competitive advantages relative to international brands. To achieve this, the authors reanalyzed the Young & Rubicam database Brand Asset Valuator and examined more than 744 brands across the four largest countries in Europe: the United Kingdom, Germany, France, and Italy. The authors discuss the managerial implications of the findings for international marketers as they develop their ideal international brand portfolios.

280 citations

Journal ArticleDOI
TL;DR: In this paper, the authors examine how identity processes shape how employees experience emotional labor, and maintain that when employees identify with their roles, emotional labor augments and affirms their identity.
Abstract: Emotional labor (expressing emotions as part of one's job duties, as in “service with a smile”) can be beneficial for employees, organizations, and customers. Meta-analytical summaries reveal that deep acting (summoning up the appropriate feelings one wants to display) generally has positive outcomes. Unlike surface acting (faking emotions), deep acting does not harm employee well-being, and deep acting is positively related with job satisfaction, organizational commitment, job performance, and customer satisfaction. Emerging research also suggests that a third form of emotional labor, natural and genuine emotional labor, is a frequently used emotional labor strategy that has positive effects for both employees and customers. We examine how identity processes shape how employees experience emotional labor, and we maintain that when employees identify with their roles, emotional labor augments and affirms their identity. Person-job fit is an important moderator that influences whether emotional labor enhances or hinders employee well-being. Emotional labor may also have positive outcomes when organizations grant more autonomy and adopt positive display rules that call for the expression of positive emotions. Recent research also indicates that emotional labor strategies may improve leadership effectiveness. Research opportunities on the bright side of emotional labor are abundant.

279 citations