Tamara Morte-Nadal

Bio: Tamara Morte-Nadal is an academic researcher from University of Zaragoza. The author has contributed to research in topics: Supply chain & Journalism. The author has an hindex of 2, co-authored 4 publications receiving 13 citations.

The Rural Digital Divide in the Face of the COVID-19 Pandemic in Europe—Recommendations from a Scoping Review

Abstract: The COVID-19 pandemic has revealed the digital vulnerability of many citizens of the rural world. This article identifies and analyzes the proposals made by academic literature to overcome the digital divide in the European rural world for the five-year period 2016–2020. A scoping review has been carried out according to the PRISMA methodology in the two dimensions of the digital divide: access and connectivity, and use and exploitation. Online databases were used to identify scientific articles from which, after screening, 28 key documents were selected. The results update Salemink systematic review of articles published between 1991 and 2014 on digital and rural development in Western countries and it also intends to go beyond by extracting recommendations. A variety of political, social, educational, technical and economic issues has been exposed, with a common emphasis on the empowerment of rural populations. The findings provide actionable evidence and proposals to facilitate decision-making in current policy information to overcome rural digital divide. From them, seven recommendations that could have a wide and rapid impact to minimize the effects of the COVID-19 pandemic linked to the rural digital divide are synthesized. Three lines of action in the medium term are also proposed: the evaluation of national and regional public policies; the consideration of digital inclusion as a potential instrument to reduce rural depopulation; and the training in advanced digital skills to improve the social communication processes, considered key to promote empowerment and entrepreneurship.

La adaptación de las empresas a la realidad COVID: una revisión sistemática

Abstract: espanolLa subita irrupcion de la pandemia COVID-19 ha propiciado profundos cambios sociales y economicos. Las empresas se han visto obligadas a pivotar sus modelos de negocio para asegurar su continuidad. El presente estudio profundiza en las tendencias observadas en los cambios de los modelos de negocio durante esta crisis. El objetivo de esta investigacion ha sido identificar los factores que se encuentran detras de las iniciativas que han adoptado las empresas, pues presumiblemente se consolidaran y seran la base de disrupciones que eran impensables antes de la pandemia. Una rapida revision sistematica ha permitido recuperar y resumir los resultados de las investigaciones mas relevantes en este campo. Se han seleccionado veintiocho articulos de las principales bases de datos cientificas, Scopus y Web of Science, utilizando el diagrama de flujo de decisiones de inclusion propuesto por PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analysis). Los principales hallazgos del analisis cualitativo que se ha realizado destacan la importancia de la tecnologia, con la generalizacion de canales digitales de marketing y ventas en las empresas, el teletrabajo y el consumo de productos tecnologicos como la Inteligencia Artificial; la adopcion de innovaciones relacionadas con la propuesta de valor, en la mayoria de las ocasiones en forma de nuevos productos y servicios, como forma mas comun de experimentacion de cara al consumidor; y la generalizacion de iniciativas de colaboracion entre todos los actores del ecosistema empresarial. EnglishThe sudden emergence of the COVID-19 pandemic has led to profound social and economic changes. Companies have been forced to pivot their business models to ensure their continuity. This study delves into the trends observed in the changes in business models during this crisis. The objective of this research has been to identify the factors behind the initiatives they have taken, as they will presumably be consolidated and will be the basis for disruptions unthinkable before the pandemic. A rapid systematic review has allowed to recover and summarize the results of the most relevant research in this field. Twenty-eight articles have been selected from the main scientific databases, Scopus and Web of Science, using the inclusion decision flowchart proposed by PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analysis). The main findings of qualitative analysis that has been carried out highlight the importance of technology, with the generalization of digital marketing and sales channels in companies, teleworking and consumption of technological products such as Artificial Intelligence; the adoption of innovations related to the value proposition, in most cases in the form of new products and services, as a more common form of consumer experimentation; and the generalization of collaborative initiatives among all actors in the business ecosystem.

CoVid Key Figures and New Challenges in the HoReCa Sector: The Way towards a New Supply-Chain

Abstract: The profound impact of the coronavirus pandemic on global tourism activity and the hospitality industry has rendered statistical approaches on tourism-demand forecasting obsolete. Furthermore, literature review shows the absence of studies on the supply chain in the HoReCa (hotel, restaurant, catering) sector from a sustainability perspective that also addresses economic and social aspects, and not only environmental ones. In this context, the objective of this article is to carry out a prospective analysis on how the changes in the behaviour of consumers during the pandemic and the uncertainties regarding the exit from the health emergency can give rise to social trends with a high impact on the HoReCa sector in the coming years and, specifically, how they will affect the HoReCa supply chain. In the absence of investigations due to the proximity of what has happened, public sources and reports of international relevance have been identified and analysed from the future studies and strategic and competitive intelligence disciplines. The HoReCa sector in Spain has been chosen as field of observation. This analysis draws the future of the HoReCa sector, describes the changes in customer behaviour regarding food and beverages, explains the changes in distribution chains, and reflects on the impact of potential scenarios on the sector. The confluence of all these changes and trends can even configure a new supply chain in the hospitality sector with the emergence of new actors and the increase of access routes to a new final customer for whom security prevails in all its dimensions: physical, emotional, economic, and digital.

Digital Competences for Improving Digital Inclusion in E-Government Services: A Mixed-Methods Systematic Review Protocol

Abstract: The e-government requires citizens that have a certain level of digital skills. Contact restrictions caused by the COVID-19 pandemic has accelerated the digital transformation of Public Administration in most countries and has increased the social digital divide. Therefore, the training of citizens in digital competences is one of the main challenges of the knowledge society. This mixed-methods systematic review protocol aims to synthesize quantitative and qualitative findings about conditioning factors of digital inclusion, in a multidimensional perspective, related with the education, healthcare and welfare sectors and the political actions involved to improve the digital competences of citizenship for allowing and enhancing their interactions with these online public services. The protocol has been written following the Preferred Reporting Items for Systematic Review and Meta-Analysis Protocols (PRISMA-P) guidelines. Nine databases including Web of Science, Scopus, Educational Resources Information Center Library and Information Science Abstracts (LISA), ProQuest, MEDLINE, PubMed, SocINDEX and Cairn.info will be searched for peer-reviewed empirical studies published from 2011 or later. Grey literature and citation chaining will be undertaken. Quantitative, qualitative and mixed-methods studies will be included. Data items will be extracted and coded in a standardized format. A convergent segregated approach to synthesis and integration will be used. The results will be of interest to educational policymakers who want to take into account citizens’ digital skills in the design of online services and lifelong learning programs.

Spanish fact-checking services: An approach to their business models

Abstract: The proliferation of fact-checking services is a fast-growing global phenomenon, especially in Western countries. These services are the response of journalism to disinformation, that has transformed a common internal procedure of journalistic work in the core of a business directed to the general public, also offered to the companies of mass media and social media. Literature review shows that the research on fact-checking has focused on the origin, funding, relationship with the media, procedures, and experiences related to politics and COVID-19. However, the ownership structure of the fact-checking services has been superficially analysed and the business model of these platforms has not yet been studied in detail and depth. The objective of this article is to identify and analyse the business model of the nine Spanish active fact-checking services through a documentary research of public information sources and the information that these services give about themselves. This paper explains their ownership structure and income provenance, from open information sources. The findings are that the fact-checking services that depend on media groups are no strangers to the trend of opacity usual in these groups, but in the case of fact-checking services that are born as initiatives of journalists, the trend towards transparency is, in the majority of cases, clear. However, the information provided by the Spanish fact-checking services is deficient and does not allow us to discover their business models, except in the case of Newtral and, to a certain extent, Maldita.

Sustainable Business Models: A Review

Abstract: During the past two decades of e-commerce growth, the concept of a business model has become increasingly popular. More recently, the research on this realm has grown rapidly, with diverse research activity covering a wide range of application areas. Considering the sustainable development goals, the innovative business models have brought a competitive advantage to improve the sustainability performance of organizations. The concept of the sustainable business model describes the rationale of how an organization creates, delivers, and captures value, in economic, social, cultural, or other contexts, in a sustainable way. The process of sustainable business model construction forms an innovative part of a business strategy. Different industries and businesses have utilized sustainable business models’ concept to satisfy their economic, environmental, and social goals simultaneously. However, the success, popularity, and progress of sustainable business models in different application domains are not clear. To explore this issue, this research provides a comprehensive review of sustainable business models literature in various application areas. Notable sustainable business models are identified and further classified in fourteen unique categories, and in every category, the progress -either failure or success- has been reviewed, and the research gaps are discussed. Taxonomy of the applications includes innovation, management and marketing, entrepreneurship, energy, fashion, healthcare, agri-food, supply chain management, circular economy, developing countries, engineering, construction and real estate, mobility and transportation, and hospitality. The key contribution of this study is that it provides an insight into the state of the art of sustainable business models in various application areas and future research directions. This paper concludes that popularity and the success rate of sustainable business models in all application domains have been increased along with the increasing use of advanced technologies.

Measuring Digital Citizenship: A Comparative Analysis

Abstract: This paper aims at showing a state of the art about digital citizenship from the methodological point of view when it comes to measuring this construct. The review of the scientific literature offers at least ten definitions and nine different scales of measurement. The comparative and diachronic analysis of the content of the definitions shows us two conceptions of digital citizenship, some more focused on digital competences and others on critical and activist aspects. This paper replicates and compares three scales of measurement of digital citizenship selected for their relevance and administered in a sample of 366 university students, to analyze their psychometric properties and the existing coincidences and divergences between the three. The most outstanding conclusion is that not all of them seem to measure the same construct, due to its diversity of dimensions. An online activism dimension needs to be incorporated if digital citizenship is to be measured. There is an urgent need to agree internationally on a definition of digital citizenship with its corresponding dimensions to elaborate a reliable and valid measuring instrument.

Tourism Sustainability and COVID-19 Pandemic: Is There a Positive Side?

Abstract: The COVID-19 pandemic has wreaked havoc on the tourism industry like never before, resulting in massive losses of revenue and jobs around the world. Accordingly, the pandemic exacerbated the already existing sustainability challenges of the tourism industry. However, there is also a positive side of the pandemic which is often overlooked by international scholarship. Thus, the present study aims to review the extant literature in the area of COVID-19 and the tourism industry’s sustainability and resilience in future crises. Through a synthesis of secondary data, it was possible to bring attention to the negative as well as the positive effects of COVID-19 on the global tourism industry. This article contributed to a better understanding of the positive side of the pandemic in terms of rethinking, resetting, and redefining the industry in a more sustainable way. The study lays out a conceptual framework for tourism managers and destination planners to identify the pandemic as an opportunity and adopt sustainable solutions to deal with the post-pandemic challenges, thereby developing more sustainable and resilient tourism businesses and destinations.