Umer Mukhtar

Bio: Umer Mukhtar is an academic researcher from University of Management and Technology. The author has contributed to research in topics: Supply chain & Service quality. The author has an hindex of 5, co-authored 10 publications receiving 81 citations. Previous affiliations of Umer Mukhtar include University of Management and Technology, Lahore.

Mediating and moderating impact of goal orientation and emotional intelligence on the relationship of knowledge oriented leadership and knowledge sharing

Abstract: This paper aims to examine the underlying mechanism through which knowledge-oriented leadership (KOL) encourages knowledge sharing (KS) among the employees. It investigates KOL as an antecedent of KS. Furthermore, it also examines the mediation of employee goal orientation in the relationship of KOL and KS. Moderating role of emotional intelligence is also examined.,Multilayer data were collected from 223 employees of pharmaceutical industry in Pakistan. Structural equation modelling (SEM) is applied to analyse the model and hypothesis.,The result supports the direct positive effect of KOL on KS. Indirect effect of KOL on KS through the mediation of employee learning goal orientation is also supported by the result.,Organizations or managers should engage their learning-oriented employees newly hired employee and front line manager in KS process. Leader should give different task to such an employee who did not perform earlier because in doing so, such employee will explore or exploit their own tacit knowledge and that of their colleagues.,This study contributes to the existing body of knowledge by establishing unexplored indirect effect of KOL on KS through the mediation of employee goal orientation. By discussing goal orientation as an outcome of KOL, this study extends the literature of the outcomes of KOL, which are currently limited to KM, work attitudes and innovative performance.

Asymmetrical relationship between oil prices, gold prices, exchange rate, and stock prices during global financial crisis 2008: Evidence from Pakistan

Abstract: The study investigated that whether the relationship between macroeconomic fluctuations and stock indexes is symmetrical or asymmetrical in nature. This study employed nonlinear autoregressive dist...

Factors effecting the service quality of public and private sector universities comparatively: an empirical investigation

Abstract: The purpose of this research is to assess the influence of demographic and some other observable factors on overall service quality of public and private sector universities by using service quality dimensions of servqual. The population of interest in this study the private and public sector universities in Pakistan. 174 useable responses are collected from students. The survey research method is used in this study by adopting the modified servqual scale. Males and Females have same perceived service quality of private and public universities. Student teacher relationship and political activities are found to be most influential factors for service quality in private and public sector universities of Pakistan.The results suggest the improvement for all stakeholders in the planning, administration and management practices in higher education academic systems based on service quality dimensions. The present study contributes to existing literature by analyzing the role of some important factors on service quality of higher education. Secondly, it opens the new debates on reasons, variables, concepts which may influence the quality of education in universities.Keywords: Service Quality, Service Quality in Higher Education, Higher Education, Education, Service Marketing, Service Quality Factors, Quality in Education, Service Quality in Universities, ServQual,.INTRODUCTION:There is no doubt that universities are the major component for the development of a society and people of any country. To develop the human capital in the country, universities play a prominent role. The efficiency, productivity of students, ability of accepting challenges of the practical world, delivering results and solutions according to the employers' expectations are the major components included in the services of the university. Universities provide services in different disciplines. No matter what the discipline is being taught at the university, there are expectations of students, parents, employers, society, and community. Keeping in view the substantial importance of the need for better quality of services in universities of Pakistan, this study aims to measure and analyze their Service Quality.The dimensions of service quality are taken in this study as defined in SERVQUAL model. Students' expectations are the standards that can be checked to measure quality of services by university. The five dimensions of service quality represent the students' expectations from university services. The service quality of universities would be measured using well-validated and reliable instrument of SERVQUAL, which gives us a numerical value by calculating the difference of expectations of customers and their perceived actual services. The objective of this study is to give an assessment of the factors influencing the service quality of Universities in Pakistan, so that the stakeholders would feel an ease develop policies and adopt strategies keeping in view the factors, as well as five dimensions of quality addressed in SERVQUAL instrument. This model and instrument has widely been used by different researchers in different services sectors including educational and university services in all over the world. This study fills a gap concerned with the Educational services' quality in Pakistan. The influence of some demographic, as well as some other factors such as Gender, Sector, Class Strength, political activities, Regularity in Classes, Relationship between students and teacher, is assessed in this study. These factors especially the major categorization of higher education into sectors, public and private sector, provide the significant information that what is lacking and loopholes in which type of universities that can affect the service quality. Service quality is more subjective concept rather than objective (A. Parasuraman, Zeithaml, & Berry, 1988). They actually differentiate between Perceived Quality and Objective quality. …

Inter-functional Coordination to Co-create Value Within Integrated Value Chains for Competitive Supply Chain

Abstract: This paper aims to develop a conceptual model that can assist managers in the development of competitive value chain using value co-creation and integration to make the whole supply chain competitive. The model is based on theoretical and conceptual underpinnings of value co-creation, network theory, value chain, and customer value theory. The model focuses on the idea that integrated value chains with high value co-creation abilities within them would make the whole supply chain competitive. That means that if the individual firms along the supply chain work on improving their value co-creation abilities, and they are well-integrated, it will increase the whole supply chain competitiveness. It is a conceptual model that needs to be operationalized and empirically tested in the future. The model suggests high value co-creation abilities in the individual value chains with a well-integrated supply chain as a basis for supply chain competitiveness. The model includes several theoretical and conceptual views related to value cocreation. However, it may be possible to add some additional perspectives in the future research.

Workplace knowledge hiding among front line employees: moderation of felt obligation

Abstract: Purpose Front line employees (FLEs) duel challenges of handling exceedingly customer demands and stressful supervision. Service organizations highly dependent on knowledge sharing among organizational employees. This study incorporates the unique internal and external negative forces of abusive supervision and customer mistreatment, forming a negative emotion towards the organization and customers and reduces the knowledge sharing appetite. This study aims to demonstrate the effect of the abusive supervision and customer mistreatment on the revenge attitude and felt obligation to moderate the knowledge hiding. Design/methodology/approach Survey data collected from the 201 lower rank police officers, who were directly interacting with their respective supervisors and public members (customers). Cross-sectional collected data analysed using structural equation modelling partial least square regression in SmartPLS 3.1. Findings FLEs perceived abusive supervision and customer mistreatment significantly influence the revenge attitude. The revenge attitude significantly explicates the lack of sharing, playing dumb and rationalized knowledge hiding among FLEs. However, the effect of revenge attitude on the evasive knowledge hiding was insignificant. Moreover, the effect of felt obligation significantly explains the evasive and playing dumb knowledge hiding among the FLEs. Felt obligation significantly moderates the revenge attitude and playing dumb knowledge hiding. Research limitations/implications Limitations of study included the direct and indirect role of other factors that can bring more understanding of the knowledge hiding behaviors in the future research. These factors could be culture, service delivery nature and work system at the macro-level,and personality type, ability to focus and locus of control at a personal level, inducing the knowledge hiding behaviors. Practical implications The study results highlight the consequences of abusive supervision and mistreatment from the customer as a revenge attitude among the FLEs. Moreover, the revenge attitude may not leads to knowledge hiding with harmful purposes. However, felt obligation at a personal level can reduce the knowledge hiding attitudes at the workplace. A trust climate can promote knowledge sharing. Originality/value The study is the first of its kind to explore the FLEs negative emotion of revenge triggered by the abusive supervision and mistreatment from customer leads to different aspects of knowledge hidings. Knowledge hiding is not always associated with the negative motivation and curtailed with the promotion of felt obligation at employee levels. The study also extends the knowledge hiding behaviours antecedents within the work settings. Moreover, the management of knowledge hiding behaviours curtailed with the enhancement of employees felt an obligation. Service industries need to realize the importance of managing customer expectation and supervisor role for better service performance with the promotion of knowledge sharing within the organization.

Students’ Satisfaction in Higher Education Literature Review

Abstract: Students’ satisfaction can be defined as a short-term attitude resulting from an evaluation of students’ educational experience, services and facilities Earlier it was measured by common satisfaction frameworks but later higher education specify satisfaction models were developed The objective of this review is to render all available constructive literature about students’ satisfaction with a sound theoretical and empirical background Data were collected from refereed journals and conference papers, and are constructively analyzed from different point of views to filter a sound background for future studies The first section of the paper discuss students’ satisfaction, satisfaction models and frameworks used by previous researchers around the world and second section explain the empirical findings of previous studies in real world context

Do leadership styles promote ambidextrous innovation? Case of knowledge-intensive firms

Abstract: The purpose of this study is to examine the effect of the transformational and transactional leadership styles and its sub-dimensions on exploitative and exploratory innovations. The authors deepened the analysis by highlighting the contribution of ambidextrous leadership on ambidextrous innovation.,The conceptual model defined through a thorough review of the literature is tested empirically on a sample of 265 senior managers working in Tunisian knowledge-intensive firms (KIFs). A quantitative analysis is performed via a questionnaire. The analysis of the data collected is carried out using the partial least squares method.,Results show that exploratory innovation is linked to transformational leadership and in particular to individualized consideration, intellectual stimulation and inspirational motivation. Moreover, exploitative innovation is promoted by transformational and transactional leadership styles and particularly by attributed idealized influence and contingent rewards. Also, ambidextrous leadership affects positively ambidextrous innovation.,While little studies have investigated how the transformational and transactional leadership styles as constructs of second-order influence differently exploitative innovation and exploratory innovation, this research deepens the analysis by focusing on sub-dimensions of leadership styles that promote each type of innovation within KIFs. It also pioneers the investigation of the effect of ambidextrous leadership on ambidextrous innovation that has never been explored. This research provides important insights for leaders of KIFs and sheds the light on the key aspects of leadership that boost ambidextrous innovation.

Transformational leadership and employee knowledge sharing: explore the mediating roles of psychological safety and team efficacy

Abstract: This paper aims—based on past research works which have shown that transformational leadership has positive impact on knowledge sharing—to explore the impact of different leadership dimensions of transformational leadership on knowledge sharing and further to explore the mechanism through which transformational leadership affects employee knowledge sharing in China.,Based on the transformational leadership theory and the team learning theory, it is proposed that all four dimensions of transformational leadership, including intellectual stimulation, individualized consideration, inspirational motivation and idealized influence, have unique impact on employee knowledge sharing. It is further proposed that psychology safety and team efficacy mediate these relationships. Then data were collected from over 400 employees from knowledge-based companies in China to empirically test the proposed relationships with the method of structural equation modeling.,The results show that psychological safety fully mediated the impact of intellectual stimulation on knowledge sharing, and team efficacy fully mediated the impact of inspirational motivation on knowledge sharing. Both factors also mediated the impact of individualized consideration on knowledge sharing. The results thus provide empirical support for the impact of transformational leadership on employee knowledge sharing in an international context.,The past years have seen increasing interest in leadership and knowledge sharing in emerging markets, yet the mechanism through which leadership affects employee knowledge sharing remains understudied. This study explores the impact of different dimensions of transformational leadership on employee knowledge sharing, and further shows that psychological safety and team efficacy mediate these relationships in a collectivistic society where knowledge sharing is consistent with cultural norms. The findings help develop more robust knowledge sharing theories in the international context and provide insightful suggestions for management practitioners in emerging markets.