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Vijaya Sunder M

Bio: Vijaya Sunder M is an academic researcher from Indian School of Business. The author has contributed to research in topics: Lean Six Sigma & Six Sigma. The author has an hindex of 7, co-authored 17 publications receiving 164 citations. Previous affiliations of Vijaya Sunder M include World Bank Group & Indian Institute of Technology Madras.

Papers
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Journal ArticleDOI
TL;DR: In this article, the authors present a state-of-the-art literature review on sustainable development in SMEs using four different analysis-synthesis approaches (bibliometric analysis, methodological analysis, qualitative content analysis, and logical reasoning of authors).

65 citations

Journal ArticleDOI
TL;DR: This study is unique as it demonstrates academia– industry collaboration in solving an organizational problem and is the first of its kind of LSS application in a mobile hospital underpinning Design thinking.
Abstract: Lean Six Sigma (LSS) that offers a unique integration of Lean and Six Sigma has been accepted globally across services sectors. Previous studies that examined the application of LSS in healthcare w...

51 citations

Journal ArticleDOI
TL;DR: The recent evolution of Lean Six Sigma (LSS) presents a potent combination of the speed of Lean and the robustness of Six Sigma.
Abstract: The recent evolution of Lean Six Sigma (LSS) presents a potent combination of the speed of Lean and the robustness of Six Sigma. Literature shows significant application of DMAIC (Define-Measure-An...

40 citations

Journal ArticleDOI
TL;DR: This study empirically examines the occurrence of various CFFs across different stages of CI deployment, and investigates their associations with contextual variables by collecting survey data from 213 business units from the USA, the UK, China, and India.
Abstract: Organisations implement various Continuous Improvement (CI) practices such as Total Quality Management, Lean, Six Sigma and Lean Six Sigma (LSS) for improving their processes. Drawing from the success and failure stories of these structured CI practices, scholars enumerated Critical Success Factors and Critical Failure Factors (CFFs). This study empirically examines the occurrence of various CFFs across different stages of CI deployment. Further, from a contingency theoretic perspective, this study investigates their associations with contextual variables by collecting survey data from 213 business units from the USA, the UK, China, and India. Principal Component Analysis is used to group CFFs across five CI deployment stages leading to an empirically refined framework for CI. Crosstab analysis using the chi-square likelihood ratio presented associations of CFFs with contextual variables. Findings reveal significant differences in the occurrence of CFFs across countries. There is evidence that LSS is less prone to failures when compared with TQM, Lean and Six Sigma. The occurrence of CFFs has been relatively lower in smaller and medium-sized enterprises operating in the service sector. Findings also reveal that lessons learned from each CI deployment cycle, contribute to organisational learning, and thence, leading to success at the strategic CI level of maturity.

31 citations

Journal ArticleDOI
TL;DR: The purpose of this paper is to review the existing literature on service failures and recoveries in B2B markets, conceptualize and develop a morphological analysis (MA) framework, and identify research gaps that point to future research possibilities.

30 citations


Cited by
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Journal ArticleDOI
01 May 1981
TL;DR: This chapter discusses Detecting Influential Observations and Outliers, a method for assessing Collinearity, and its applications in medicine and science.
Abstract: 1. Introduction and Overview. 2. Detecting Influential Observations and Outliers. 3. Detecting and Assessing Collinearity. 4. Applications and Remedies. 5. Research Issues and Directions for Extensions. Bibliography. Author Index. Subject Index.

4,948 citations

Journal Article
TL;DR: The Social Psychology of Groups as discussed by the authors is a seminal work in the field of family studies, where the authors introduced, defined, and illustrated basic concepts in an effort to explain the simplest of social phenomena, the two-person relationship.
Abstract: The Social Psychology of Groups. J. W Thibaut & H. H. Kelley. New York: alley, 1959. The team of Thibaut and Kelley goes back to 1946 when, after serving in different units of the armed services psychology program, the authors joined the Research Center for Group Dynamics, first at M.LT and then at the University of Michigan. Their continued association eventuated in appointments as fellows at the Center for Advanced Study in the Behavioral Sciences, 19561957. It is during these years that their collaboration resulted in the publication of The Social Psychology of Groups. The book was designed to "bring order and coherence to present-day research in interpersonal relations and group functioning." To accomplish this aim, the authors introduced, defined, and illustrated basic concepts in an effort to explain the simplest of social phenomena, the two-person relationship. These basic principles and concepts were then employed to illuminate larger problems and more complex social relationships and to examine the significance of such concepts as roles, norm, power, group cohesiveness, and status. The lasting legacy of this book is derived from the fact that the concepts and principles discussed therein serve as a foundation for one of the dominant conceptual frameworks in the field of family studies today-the social exchange framework. Specifically, much of our contemporary thinking about the process of interpersonal attraction and about how individuals evaluate their close relationships has been influenced by the theory and concepts introduced in The Social Psychology of Groups. Today, as a result of Thibaut and Kelley, we think of interpersonal attraction as resulting from the unique valence of driving and restraining forces, rewards and costs, subjectively thought to be available from a specific relationship and its competing alternatives. We understand, as well, that relationships are evaluated through complex and subjectively based comparative processes. As a result, when we think about assessing the degree to which individuals are satisfied with their relationships, we take into consideration the fact that individuals differ in terms of the importance they attribute to different aspects of a relationship (e.g., financial security, sexual fulfillment, companionship). We also take into consideration the fact that individuals differ in terms of the levels of rewards and costs that they believe are realistically obtainable and deserved from a relationship. In addition, as a result of Thibaut and Kelley's theoretical focus on the concept of dependence and the interrelationship between attraction and dependence, there has evolved within the field of family studies a deeper appreciation for the complexities and variability found within relationships. Individuals are dependent on their relationships, according to Thibaut and Kelley, when the outcomes derived from the existing relationship exceed those perceived to be available in competing alternatives. Individuals who are highly dependent on their relationships are less likely to act to end their relationships. This dependence and the stability it engenders may or may not be voluntary, depending on the degree to which individuals are attracted to and satisfied with their relationships. When individuals are both attracted to and dependent on their relationships, they can be thought of as voluntarily participating in their relationship. That is, they are likely to commit themselves to the partner and relationship and actively work for its continuance. Thibaut and Kelley termed those relationships characterized by low levels of satisfaction and high levels of dependence "nonvoluntary relationships. …

1,894 citations

Journal ArticleDOI
TL;DR: The new economics for industry government education by is one of the most effective vendor books worldwide as mentioned in this paper. But have you had it? Not at all? Foolish of you. Currently, you could get this fantastic book just here.
Abstract: the new economics for industry government education by is one of the most effective vendor books worldwide? Have you had it? Not at all? Foolish of you. Currently, you could get this fantastic book just here. Locate them is format of ppt, kindle, pdf, word, txt, rar, and also zip. Exactly how? Merely download and install and even check out online in this website. Currently, never ever late to read this the new economics for industry government education.

990 citations

Proceedings ArticleDOI
08 Nov 1987
TL;DR: In this paper, a company's ideas and methods of implementation of total quality control (TQC) are presented. But, as stated by the authors, "Tqc is very much a people thing, and requires employees at all levels to become familiar with, and practise basic charting and problem solving techniques".
Abstract: It is considered by many that for industry to prosper into the 1990s it must adopt the principles of total quality control. These principles offer the opportunity to tap previously unused brainpower within an organisation, and to achieve what our potential overseas customers expect of us, that is, a guaranteed 100 per cent good product. This paper presents one company's ideas and methods of implementation. Tqc is very much a people thing, and requires employees at all levels to become familiar with, and practise basic charting and problem solving techniques. Economics do not allow us to load up our organisations with service departments. Quality must be controlled by the people at the workface (a).

667 citations

09 Dec 2008
TL;DR: In this paper, the authors investigate the definition of Lean Production and the methods and goals associated with the concept as well as how it differs from other popular management concepts, and conclude that Lean Production is not clearly defined in the reviewed literature.
Abstract: Purpose - This paper aims to investigate the definition of Lean Production and the methods and goals associated with the concept as well as how it differs from other popular management concepts. Methodology/Approach - The paper is based on a review of the contemporary literature on Lean Production, both journal articles and books. Findings - It is shown in the paper that there is no consensus on a definition of Lean Production between the examined authors. The authors also seem to have different opinions on which characteristics that should be associated with the concept. Overall it can be concluded that Lean Production is not clearly defined in the reviewed literature. This divergence can cause some confusion on a theoretical level, but is probably more problematic on a practical level when organizations aim to implement the concept. This paper argues that it is important for an organization to acknowledge the different variations, and to raise the awareness of the input in the implementation process. It is further argued that the organization should not accept any random variant of Lean, but make active choices and adapt the concept to suit the organization-s needs. Through this process of adaptation, the organization will be able to increase the odds of performing a predictable and successful implementation. Originality/Value - This paper provides a critical perspective on the discourse surrounding Lean Production, and gives an input to the discussion of the implementation of management models. Keywords - Lean Production, Definition, Construct Validity, Total Quality Management Paper type - Conceptual paper

525 citations