Walanchalee Wattanacharoensil

TL;DR: In this article, the authors examined articles related to tourist decision making, especially with respect to cognitive biases, published in the Journal of Travel Research, Annals of Tourism Research, and Tourism Management over the past 10 years (from January 2008 to September 2018).

TL;DR: In this paper, the authors propose a theoretical framework for the creation of the airport experience in relation to tourism, by integrating the perspectives of sociological, psychological, and service marketing and management, all of which affect the passenger experience.

TL;DR: In this paper, the authors investigated the nature of airport experience from the perspective of air travelers and highlighted the associations among the components of this experience through text analysis, and found that hedonic and aesthetic consumptions are not primarily associated with the memorable feelings of consumers and tourists.

Abstract: Examining airports’ use of Facebook, particularly the types of information they have provided to, and established with, users, this study was conducted using the framework of the five functional aspects: communications, promotions, product distribution, research, and management relationship building. The results show that the airports studied used Facebook for various aspects of communication with users, different airports concentrating on different areas. The study also supports previous findings in revealing a lack of strategic marketing, and showing that the limited uniformity of airports’ Facebook pages lessens the effectiveness of communication. The findings of this study benefit airports, especially those with limited budgets and limited human resources for social media. The findings also imply and highlight actions and strategies being used to successfully promote posts on Facebook. The use of such strategies is expected to gain airports greater popularity and enable them to develop a more ...

TL;DR: This paper conducted a systematic review that focuses on generational diversity in the hospitality workplace in the period from 2000 to 2016, and conducted a comprehensive search in the five years from 2006 to 2016.