Bowling Green State University

Abstract: Through Web-based consumer opinion platforms (e.g., epinions.com), the Internet enables customers to share their opinions on, and experiences with, goods and services with a multitude of other consumers; that is, to engage in electronic wordof-mouth (eWOM) communication. Drawing on findings from research on virtual communities and traditional word-of-mouth literature, a typology for motives of consumer online articulation is

Abstract: PART I: CONCEPTUAL BACKGROUND 1. Affective neuroscience: history and major concepts 2. Emotional operating systems and subjectivity: methodological problems and a conceptual framework for the neurobiological analysis of affect 3. The varieties of emotional systems in the brain: theories, taxonomies, and semantics 4. Neurostatistics: the anatomy of the brain/mind 5. Neurodynamics: the electrical languages of the brain 6. Neurodynamics: neurochemical maps of the brain PART II: BASIC EMOTIONAL AND MOTIVATIONAL PROCESSES 7. Sleep, arousal, and mythmaking in the brain 8. SEEKING systems and anticipatory states of the nervous system 9. Energy is delight: the pleasures and pains of brain regulatory systems 10. Nature red in tooth and claw: the neurobiological sources of rage and anger 11. The sources of fear and anxiety in the brain PART III: THE SOCIAL EMOTIONS 12. The varieties of love and lust: neural control of sexuality 13. Love and the social bond: sources of nurturance and maternal behaviour 14. Loneliness and the social bond: the brain sources of sorrow and grief 15. Rough-and-tumble play: the brain sources of joy 16. Emotions, the higher cerebral processes and the SELF: some are born to sweet delight, some are born to endless night Appendix A: Bones, brains, and human origins Appendix B: Brain, language, and affective neuroscience Appendix C: Dualism and the neurosciences

Abstract: A vast literature in statistics, biometrics, and econometrics is concerned with the analysis of binary and polychotomous response data. The classical approach fits a categorical response regression model using maximum likelihood, and inferences about the model are based on the associated asymptotic theory. The accuracy of classical confidence statements is questionable for small sample sizes. In this article, exact Bayesian methods for modeling categorical response data are developed using the idea of data augmentation. The general approach can be summarized as follows. The probit regression model for binary outcomes is seen to have an underlying normal regression structure on latent continuous data. Values of the latent data can be simulated from suitable truncated normal distributions. If the latent data are known, then the posterior distribution of the parameters can be computed using standard results for normal linear models. Draws from this posterior are used to sample new latent data, and t...

Abstract: The Second European Edition of Services Marketing: Integrating Customer Focus Across the Firm by Wilson, Zeithaml, Bitner and Gremler uniquely focuses on the development of customer relationships through quality service. Reflecting the increasing importance of the service economy, Services Marketing is the only text that put the customer's experience of services at the centre of its approach. The core theories, concepts and frameworks are retained, and specifically the gaps model, a popular feature of the book. The text moves from the foundations of services marketing before introducing the gaps model and demonstrating its application to services marketing. In the second edition, the book takes on more European and International contexts to reflect the needs of courses, lecturers and students. The second edition builds on the wealth of European and International examples, cases, and research in the first edition, offering more integration of European content. It has also be fully updated with the latest research to ensure that it continues to be seen as the text covering the very latest services marketing thinking. In addition, the cases section has been thoroughly examined and revised to offer a range of new case studies with a European and global focus. The online resources have also been fully revised and updated providing an excellent package of support for lecturers and students.

Abstract: 1. An Introduction to the Psychology of Religion and Coping I. A Perspective on Religion 2. The Sacred and the Search for Significance 3. Religious Pathways and Religious Destinations II. A Perspective on Coping 4. An Introduction to the Concept of Coping 5. The Flow of Coping III. The Religion and Coping Connection 6. When People Turn to Religion: When They Turn Away 7. The Many Faces of Religion in Coping 8. Religion and the Mechanisms of Coping: The Conservation of Significance 9. Religion and the Mechanisms of Coping: The Transformation of Significance IV. Evaluative and Practical Implications 10. Does It Work? Religion and the Outcomes of Coping 11. When Religion Fails: Problems of Integration in the Process of Coping 12. Putting Religion into Practice