Showing papers by "Copenhagen Business School published in 2020"
TL;DR: It is argued that not all effects of the coronavirus pandemic are worth researching or novel to us, and six illustrative examples are shown how a research agenda could look like.
567 citations
Swansea University1, Loughborough University2, Copenhagen Business School3, University of Bedfordshire4, Aston University5, California State University, Monterey Bay6, University of Bradford7, Government of Tamil Nadu8, Symbiosis International University9, Indian Institute of Management Tiruchirappalli10, Goa Institute of Management11
TL;DR: This study offers a collective insight to many of the key issues and underlying complexities affecting organisations and society from COVID-19, through an information systems and technological perspective.
537 citations
TL;DR: The relevance of extant international business (IB) research, and more specifically work on international human resources management (IHRM), to address COVID-19 pandemic challenges is shown.
Abstract: We show the relevance of extant international business (IB) research, and more specifically work on international human resources management (IHRM), to address COVID-19 pandemic challenges. Decision-makers in multinational enterprises have undertaken various types of actions to alleviate the impacts of the pandemic. In most cases these actions relate in some way to managing distance and to rethinking boundaries, whether at the macro- or firm-levels. Managing distance and rethinking boundaries have been the primary focus of much IB research since the IB field was established as a legitimate area of academic inquiry. The pandemic has led to increased cross-border distance problems (e.g., as the result of travel bans and reduced international mobility), and often also to new intra-firm distancing challenges imposed upon previously co-located employees. Prior IHRM research has highlighted the difficulties presented by distance, in terms of employee selection, training, support, health and safety, as well as leadership and virtual collaboration. Much of this thinking is applicable to solve pandemic-related distance challenges. The present, extreme cases of requisite physical distancing need not imply equivalent increases in psychological distance, and also offer firms some insight into the unanticipated benefits of a virtual workforce - a type of workforce that, quite possibly, will influence the 'new normal' of the post-COVID world. Extant IHRM research does offer actionable insight for today, but outstanding knowledge gaps remain. Looking ahead, we offer three domains for future IHRM research: managing under uncertainty, facilitating international and even global work, and redefining organizational performance.
331 citations
TL;DR: The COVID-19 pandemic has halted mobility globally on an unprecedented scale, causing the neoliberal market mechanisms of global tourism to be severely disrupted as discussed by the authors. In turn, this situation is leading...
Abstract: The COVID-19 pandemic has halted mobility globally on an unprecedented scale, causing the neoliberal market mechanisms of global tourism to be severely disrupted. In turn, this situation is leading...
318 citations
TL;DR: It is demonstrated that both anthropomorphism as well as the need to stay consistent significantly increase the likelihood that users comply with a chatbot’s request for service feedback, and social presence mediates the effect of anthropomorphic design cues on user compliance.
Abstract: Communicating with customers through live chat interfaces has become an increasingly popular means to provide real-time customer service in many e-commerce settings. Today, human chat service agents are frequently replaced by conversational software agents or chatbots, which are systems designed to communicate with human users by means of natural language often based on artificial intelligence (AI). Though cost- and time-saving opportunities triggered a widespread implementation of AI-based chatbots, they still frequently fail to meet customer expectations, potentially resulting in users being less inclined to comply with requests made by the chatbot. Drawing on social response and commitment-consistency theory, we empirically examine through a randomized online experiment how verbal anthropomorphic design cues and the foot-in-the-door technique affect user request compliance. Our results demonstrate that both anthropomorphism as well as the need to stay consistent significantly increase the likelihood that users comply with a chatbot’s request for service feedback. Moreover, the results show that social presence mediates the effect of anthropomorphic design cues on user compliance.
268 citations
TL;DR: In this paper, the authors present a brief historical overview of research on digitization and digitalization in business-to-business markets, concluding that this discussion has a long tradition and thus is not a new phenomenon.
259 citations
TL;DR: An Evolutionary Tourism Paradigm is developed, which is based on biological epistemology and theory to address questions in post-COVID-19 tourism research, and its utility for future research endeavors on the Coronavirus pandemic is empirically demonstrated.
235 citations
TL;DR: It is concluded that resolving algorithm aversion requires an updated research program with an emphasis on theory integration, and categorize and report on the proposed causes and solutions of algorithm aversion in five themes: expectations and expertise, decision autonomy, incentivization, cognitive compatibility, and divergent rationalities.
Abstract: Correspondence Jason W. Burton, Department of Psychological Sciences, Birkbeck, University of London, Male Street, London, WC1E 7HX, UK. Email: jasonwilliamburton@gmail.com Abstract Despite abundant literature theorizing societal implications of algorithmic decision making, relatively little is known about the conditions that lead to the acceptance or rejection of algorithmically generated insights by individual users of decision aids. More specifically, recent findings of algorithm aversion—the reluctance of human forecasters to use superior but imperfect algorithms—raise questions about whether joint humanalgorithm decision making is feasible in practice. In this paper, we systematically review the topic of algorithm aversion as it appears in 61 peer-reviewed articles between 1950 and 2018 and follow its conceptual trail across disciplines. We categorize and report on the proposed causes and solutions of algorithm aversion in five themes: expectations and expertise, decision autonomy, incentivization, cognitive compatibility, and divergent rationalities. Although each of the presented themes addresses distinct features of an algorithmic decision aid, human users of the decision aid, and/or the decision making environment, apparent interdependencies are highlighted. We conclude that resolving algorithm aversion requires an updated research program with an emphasis on theory integration. We provide a number of empirical questions that can be immediately carried forth by the behavioral decision making community.
204 citations
TL;DR: In this paper, the authors examined the influence of CSR on customer loyalty, considering the mediating roles of co-creation and customer trust, and investigated the influence on customer trust.
Abstract: In an ever more transparent, digitalized, and connected environment, customers are increasingly pressuring brands to embrace genuine corporate social responsibility (CSR) practices and co-creation activities While both CSR and co-creation are social and collaborative processes, there is still little research examining whether CSR can boost co-creation In addition, while previous research has mainly related co-creation to emotional outcomes (eg, customer affective commitment), limited empirical research has related it to rational (eg, customer trust) and behavioral outcomes (eg, customer loyalty) To address these shortcomings in the literature, this paper examines the influence of CSR on customer loyalty, considering the mediating roles of co-creation and customer trust It also investigates the influence of co-creation on customer trust The data were collected in Spain in late 2017 using an online survey, and the sample contained 1101 customers of health insurance services brands Structural equation modeling was used to test the hypothesized relationships simultaneously The results show that CSR influences customer loyalty both directly and indirectly through co-creation and customer trust However, the indirect impact is the stronger of the two, implying that embracing co-creation activities and developing customer trust can make it easier for CSR practices to enhance customer loyalty In addition, co-creation has a direct effect on customer trust
191 citations
TL;DR: In this paper, the authors describe the shift from selling products to selling outcome-based services, where the service provider (manufacturer) guarantees to deliver the perfor-for...
172 citations
TL;DR: In this article, the state of the art regarding consumers' response to environmentally-friendly food packaging in order to identify existing barriers to purchase and potential measures to overcome these barriers is analyzed.
TL;DR: It is argued that the applicability of these underlying assumptions in theorising BPM needs to be re-examined in the context of digital transformation, and proposed new managerial approaches for BPM in digital transformation contexts are proposed.
Abstract: Business process management (BPM) research emphasises three important logics – modelling (process), infrastructural alignment (infrastructure) and procedural actor (agency) logics. These logics cap...
TL;DR: In this article, the authors present a five-step approach for analyzing the impact of a crisis on a firm's business model and find that the evidence suggests very different impacts of the coronavirus crisis on business-to-business firms.
TL;DR: In this paper, a comprehensive literature review of preliminary publications on green and sustainable public procurement from the year 2000 until now is provided, providing an overview of the state-of-the-art in green and sustainability public procurement.
04 May 2020
TL;DR: This research presents a meta-modelling framework that automates the very labor-intensive and therefore time-heavy and expensive process of manually cataloging and cataloging individual words in a language.
Abstract: Natural language processing (NLP) is gaining momentum in management research for its ability to automatically analyze and comprehend human language. Yet, despite its extensive application in manage...
TL;DR: In this paper, a latent class ordered probit model was proposed to control for subjectivity when analysing the influence of fuel poverty on self-reported health and found that poor housing conditions, low income, material deprivation, and fuel poverty have a negative impact on health.
TL;DR: Within the burgeoning corporate social responsibility (CSR) communication literature, the question of the relationship between CSR practices and CSR communication (or between “walk” and “talk”) has been raised.
Abstract: Within the burgeoning corporate social responsibility (CSR) communication literature, the question of the relationship between CSR practices and CSR communication (or between “walk” and “talk”) has...
TL;DR: An Internet of Things (IoT) sensor-based blockchain framework is proposed that tracks and traces drugs as they pass slowly through the entire supply chain that will enable a viable smart healthcare ecosystem through a drug supply chain.
Abstract: The top priority of today's healthcare system is delivering medicine directly from the manufacturer to end-user. The pharmaceutical supply chain involves some level of commingling of a collection of stakeholders such as distributors, manufacturers, wholesalers, and customers. The biggest challenge associated with this supply chain is temperature monitoring as well as counterfeit drug prevention. Many drugs and vaccines remain viable within a specific range of temperatures. If exposed beyond this temperature range, the medicine no longer works as intended. In this paper, an Internet of Things (IoT) sensor-based blockchain framework is proposed that tracks and traces drugs as they pass slowly through the entire supply chain. On the one hand, these new technologies of blockchain and IoT sensors play an essential role in supply chain management. On the other hand, they also pose new challenges of security for resource-constrained IoT devices and blockchain scalability issues to handle this IoT sensor-based information. In this paper, our primary focus is on improving classic blockchain systems to make it suitable for IoT based supply chain management, and as a secondary focus, applying these new promising technologies to enable a viable smart healthcare ecosystem through a drug supply chain.
TL;DR: It is argued that the use of people analytics in organizations can create a vicious cycle of ethical challenges which limit people's ability to cultivate their virtue and flourish, and that organizations can mitigate these challenges and help workers develop their virtue by reframing people analytics as a fallible companion technology.
TL;DR: In this paper, the authors studied a telecom firm in Kenya that successfully extended financial services across the country through a number of mobile banking innovations and found that strong embeddedness enhanced the pragmatic and ethical imperative for internalizing social issues, but also provided access to diverse resources for implementing and legitimizing social innovations.
Abstract: Inclusive businesses that combine profit making with social impact are claimed to hold the potential for poverty alleviation while also creating new entrepreneurial and innovation opportunities. Current research, however, offers little insight on the processes through which for-profit business organizations introduce social innovations that can profitably create social impact. To understand how social innovations emerge and become sustained in business organizations, we studied a telecom firm in Kenya that successfully extended financial services across the country through a number of mobile banking innovations. Our qualitative analysis revealed the strong role of being embedded in local networks and structures for initiating and implementing social innovations. Strong embeddedness enhanced the pragmatic and ethical imperative for internalizing social issues, but also provided access to diverse resources for implementing and legitimizing social innovations. However, hybridization processes that emphasized social issues introduced organizational tensions by increasing goal diversity and requiring adapting organizational processes and structures. The case shows how developing a mission-driven identity enabled the sustenance of social innovations by providing a meta-narrative that bridged goal diversities and rationalized organizational change.
TL;DR: In this paper, the authors adopt the resource-based perspective as an organizing framework and systematically review 129 articles spanning two decades of research to identify different digital marketing capabilities in industrial firms.
Ludwig Boltzmann Gesellschaft1, Aarhus University2, University of California, Berkeley3, University of Copenhagen4, Polytechnic University of Milan5, Erasmus University Rotterdam6, University of Innsbruck7, University of Natural Resources and Life Sciences, Vienna8, Vienna University of Economics and Business9, Open University10, Copenhagen Business School11, University of Lausanne12, University of Passau13, RMIT University14, University of Manchester15, New York University16, CERN17, University of Gothenburg18, University of Vienna19, Ramon Llull University20, University of Agder21, European School of Management and Technology22, University of Illinois at Urbana–Champaign23, Imperial College London24, VU University Amsterdam25, Stockholm School of Economics26, University of Nebraska Omaha27
TL;DR: The Open Innovation in Science (OIS) Research Framework as discussed by the authors proposes a framework to capture the antecedents, contingencies, and consequences of open and collaborative practices along the entire process of generating and disseminating scientific insights and translating them into innovation.
Abstract: Openness and collaboration in scientific research are attracting increasing attention from scholars and practitioners alike. However, a common understanding of these phenomena is hindered by disciplinary boundaries and disconnected research streams. We link dispersed knowledge on Open Innovation, Open Science, and related concepts such as Responsible Research and Innovation by proposing a unifying Open Innovation in Science (OIS) Research Framework. This framework captures the antecedents, contingencies, and consequences of open and collaborative practices along the entire process of generating and disseminating scientific insights and translating them into innovation. Moreover, it elucidates individual-, team-, organisation-, field-, and society‐level factors shaping OIS practices. To conceptualise the framework, we employed a collaborative approach involving 47 scholars from multiple disciplines, highlighting both tensions and commonalities between existing approaches. The OIS Research Framework thus serves as a basis for future research, informs policy discussions, and provides guidance to scientists and practitioners.
TL;DR: In this paper, the value of historical methods and reasoning in strategic entrepreneurship research and theory is articulated, and a special issue of the special issue, Contextualiz... is presented.
Abstract: Research Summary We articulate the value of historical methods and reasoning in strategic entrepreneurship research and theory. We begin by introducing the papers in the special issue, contextualiz ...
TL;DR: This work takes stock on the role of history in strategy research, outline the key strategic issues that can be informed by a historical way of doing research, discuss the available historical methods, and offer suggestions for future research in the history/strategy intersection.
Abstract: Research Summary: The last decade has witnessed an increasing interest in the use of history and historical research methods in strategy research. We discuss how and why history and historical research methods can enrich theoretical explanations of strategy phenomena. In addition, we introduce the notions of “history-informed strategy research,” distinguishing between the dimensions of “history to theory” and “history in theory” and discussing various under-utilized methods that may further work on history-informed strategy research. We then discuss how contemporary research contributes to history-informed research within the strategy field, examine key methodological and empirical challenges associated with such research, and develop an agenda for future research. Managerial Summary: Firms are increasingly making use of their historical past as they reflect on their identities and how these can be used strategically. At the same time, strategy researchers are paying increasing to the use of historical research methods, as well as to how firms use history strategically. We take stock on the role of history in strategy research, outline the key strategic issues that can be informed by a historical way of doing research, discuss the available historical methods, and offer suggestions for future research in the history/strategy intersection.
TL;DR: Workplace technologies are more central to working in organisations than ever before as discussed by the authors and have become the basis for social interactions and community building in organisations and more recently become able to perform managerial roles with the use of advanced AI capabilities.
Abstract: Workplace technologies are more central to working in organisations than ever before. These technologies began as instrumental aids to support office work of individuals but have since also become the basis for social interactions and community building in organisations and more recently become able to perform managerial roles with the use of advanced AI capabilities. Our call for papers to this special issue invited original studies to go further and advance our thinking on the strategic implications of this layered evolution of workplace technologies on work and the structure of organisations. In this introduction, we synthesise the main themes from the special issue, and also ongoing dialogues with the growing community at the regular AIS / IFIP 9.1 workshop on the Changing Nature of Work. A key observation is that the work involved in configuring emergent Digital/Human configurations, is vastly under-reported and poorly understood. Paradoxically, this configuring work is the most demanding and critical in the shaping of modern organisations. We suggest that this type of largely invisible work requires engagement beyond the level of execution or even the meaning of work, it requires intervening with third order effects that get to the core of what an organisation is. We highlight the challenges for organisations in dealing with third order change, particularly because these effects are beyond existing frames of reference and require more dynamic and supple responses based on the values, purpose and intent dominant in the organisation – we describe this as structural digital work. Leaders that are unable or unwilling to engage with effects at this level, and this type of work, will miss identifying core opportunities and risks associated with digital transformation in organisations. We also reflect on the value of current theories and methods used to research this important and emergent phenomenon.
TL;DR: In this article, the authors use the lens of the eclectic paradigm to funnel disconnected strands of the global value chain (GVC) governance literature from multiple disciplines into a coherent framework.
TL;DR: In this paper, the authors build an empirical model to attribute delays in mortgage refinancing to psychological costs inhibiting refinancing until incentives are sufficiently strong; and behavior, potentially attributable to information-gathering costs, lowering the probability of household refinancing per unit time at any incentive.
Abstract: We build an empirical model to attribute delays in mortgage refinancing to psychological costs inhibiting refinancing until incentives are sufficiently strong; and behavior, potentially attributable to information-gathering costs, lowering the probability of household refinancing per unit time at any incentive. We estimate the model on administrative panel data from Denmark, where mortgage refinancing without cash-out is unconstrained. Middle-aged and wealthy households act as if they have high psychological refinancing costs; but older, poorer, and less-educated households refinance with lower probability irrespective of incentives, thereby achieving lower savings. We use the model to understand frictions in the mortgage channel of monetary policy transmission.
TL;DR: In this article, the authors identify 13 different roles of the state: observer, warner, mitigator, opportunist, facilitator, lead-user, enabler of societal engagement, gatekeeper, promoter, moderator, initiator, guarantor and watchdog.
TL;DR: In this article, a major oil and gas producer fostered, through its internal corporate venture unit, the development of new technologies aimed at enhancing the effectiveness of the oilfield services offered by its key providers.
TL;DR: This study advances a research model that not only delineates between customers’ utilitarian and hedonic expectations for online shopping but also highlights how these expectations can be best served through functional and esthetic performance, respectively.