Copenhagen Business School

About: Copenhagen Business School is a education organization based out in Copenhagen, Hovedstaden, Denmark. It is known for research contribution in the topics: Corporate governance & Entrepreneurship. The organization has 2194 authors who have published 9649 publications receiving 341898 citations.

Customer satisfaction measurement at Post Denmark: results of application of the European Customer Satisfaction Index methodology

Abstract: In this article the ideas behind the European Customer Satisfaction Index are introduced. The methodology is explained and various methods of estimation are discussed. The practical use of the index is shown on a data set collected for Post Denmark and the results for both the private and the business-to-business markets are shown. Special emphasis is put on the idea of combining the generic measurement of customer satisfaction with specific measurements chosen specifically for Post Denmark. Various ways of approaching this problem are discussed and a number of suggestions are given.

Modeling seasonality in agricultural commodity futures

Abstract: The stochastic behavior of agricultural commodity prices is investigated using observations of the term structures of futures prices over time. The continuous time dynamics of (log-) commodity prices are modeled as a sum of a deterministic seasonal component, a non-stationary state-variable, and a stationary state-variable. Futures prices are established by standard no-arbitrage arguments and the Kalman filter methodology is used to estimate the model parameters for corn futures, soybean futures, and wheat futures based on weekly data from the Chicago Board of Trade for the period 1972–1997. Furthermore, in a discussion of the estimated seasonal patterns in agricultural commodity prices, the paper provides empirical evidence on the theory of storage that predicts a negative relationship between stocks of inventory and convenience yields; in particular, convenience yields used in this analysis are extracted using the Kalman filter. © 2002 Wiley Periodicals, Inc. Jrl Fut Mark 22:393–426, 2002

Rethinking Cross Cultural Management in a Globalizing Business World

Abstract: Cross cultural management is often regarded as a discipline of international management focusing on cultural encounters between what are perceived as well-defined and homogeneous entities: the organization and the nation-state, and offering tools to handle cultural differences seen as sources of conflict or miscommunication. The authors argue that this approach is out of phase with the business world of today, with its transnational companies that face the challenges of the management of global knowledge networks and multicultural project teams, interacting and collaborating across boundaries using global communication technologies. The authors emphasize the need for an alternative approach which acknowledges the growing complexity of inter- and intra-organizational connections and identities, and offers theoretical concepts to think about organizations and multiple cultures in a globalizing business context.

Lost in Translation: The Making of Danish Diversity Management

Abstract: This article investigates how a group of Danish business actors translated the American practice of diversity management into a novel managerial practice in Denmark. Their translation process unfolded at three levels: (a) individual preference, (b) strategic reframing, and (c) local grounding. The findings contribute to a better understanding of translation processes and have implications for future research and managerial practice.