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TL;DR: Generalizable relationships large enough to have substantial practical value were found between unit-level employee satisfaction-engagement and business-unit outcomes of customer satisfaction, productivity, profit, employee turnover, and accidents.
Abstract: Based on 7,939 business units in 36 companies, this study used meta-analysis to examine the relationship at the business-unit level between employee satisfaction-engagement and the business-unit outcomes of customer satisfaction, productivity, profit, employee turnover, and accidents. Generalizable relationships large enough to have substantial practical value were found between unit-level employee satisfaction-engagement and these business-unit outcomes. One implication is that changes in management practices that increase employee satisfaction may increase business-unit outcomes, including profit.
4,113 citations
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13 Mar 2000TL;DR: In this article, the role of memory in response to survey questions is discussed. And the impact of the application of cognitive models to survey measurement is discussed, as well as the effect of these models on survey reporting of sensitive topics.
Abstract: 1. Introduction 2. Respondents' understanding of survey questions 3. The role of memory in survey responding 4. Answering questions about date and durations 5. Attitude questions 6. Factual judgments and numerical estimates 7. Attitude judgments and context effects 8. Mapping and formatting 9. Survey reporting of sensitive topics 10. Mode of data collection 11. Impact of the application of cognitive models to survey measurement.
3,114 citations
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TL;DR: The Flourishing Scale as mentioned in this paper is a summary measure of the respondent's self-perceived success in important areas such as relationships, self-esteem, purpose, and optimism.
Abstract: Measures of well-being were created to assess psychological flourishing and feelings—positive feelings, negative feelings, and the difference between the two. The scales were evaluated in a sample of 689 college students from six locations. The Flourishing Scale is a brief 8-item summary measure of the respondent’s self-perceived success in important areas such as relationships, self-esteem, purpose, and optimism. The scale provides a single psychological well-being score. The measure has good psychometric properties, and is strongly associated with other psychological well-being scales. The Scale of Positive and Negative Experience produces a score for positive feelings (6 items), a score for negative feelings (6 items), and the two can be combined to create a balance score. This 12-item brief scale has a number of desirable features compared to earlier measures of positive and negative emotions. In particular, the scale assesses with a few items a broad range of negative and positive experiences and feelings, not just those of a certain type, and is based on the amount of time the feelings were experienced during the past 4 weeks. The scale converges well with measures of emotions and affective well-being.
2,860 citations
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TL;DR: A parent-to-child version of the Conflict Tactics Scales, the CTSPC is better suited to measuring child maltreatment than the original CTS and is practical for epidemiological research on child malt treatment and for clinical screening.
2,093 citations
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TL;DR: In this article, seven types of evidence are reviewed that indicate that high subjective wellbeing (such as life satisfaction, absence of negative emotions, optimism, and positive emotions) causes better health and longevity.
Abstract: Seven types of evidence are reviewed that indicate that high subjective wellbeing (such as life satisfaction, absence of negative emotions, optimism, and positive emotions) causes better health and longevity For example, prospective longitudinal studies of normal populations provide evidence that various types of subjective well-being such as positive affect predict health and longevity, controlling for health and socioeconomic status at baseline Combined with experimental human and animal research, as well as naturalistic studies of changes of subjective well-being and physiological processes over time, the case that subjective well-being influences health and longevity in healthy populations is compelling However, the claim that subjective well-being lengthens the lives of those with certain diseases such as cancer remains controversial Positive feelings predict longevity and health beyond negative feelings However, intensely aroused or manic positive affect may be detrimental to health Issues such as causality, effect size, types of subjective well-being, and statistical controls are discussed
1,504 citations
Authors
Showing all 90 results
Name | H-index | Papers | Citations |
---|---|---|---|
Robert M. Califf | 196 | 1561 | 167961 |
Ed Diener | 153 | 401 | 186491 |
Christopher M. O'Connor | 134 | 894 | 70357 |
Daniel B. Mark | 124 | 576 | 78385 |
Mark A. Hlatky | 115 | 553 | 65656 |
Fred Luthans | 87 | 239 | 45725 |
Frank L. Schmidt | 83 | 220 | 56597 |
David B. Pryor | 62 | 126 | 18269 |
Roger Tourangeau | 52 | 160 | 16913 |
Carol Graham | 38 | 115 | 5520 |
Jin Chen | 24 | 139 | 2870 |
James K. Harter | 23 | 33 | 7410 |
Louisa Ha | 23 | 97 | 2665 |
George Gallup | 22 | 43 | 1956 |
John H. Fleming | 10 | 12 | 636 |