Harbin Institute of Technology

About: Harbin Institute of Technology is a education organization based out in Harbin, China. It is known for research contribution in the topics: Microstructure & Control theory. The organization has 88259 authors who have published 109297 publications receiving 1603393 citations. The organization is also known as: HIT.

First Step in Social Media: Measuring the Influence of Online Management Responses on Customer Satisfaction

Abstract: With the growing influence of online social media, firms increasingly take an active role in interacting with consumers in social media. For many firms, their first step in online social media is management responses, where the management responds to customers' comments about the firm or its products and services. In this article, we measure the impact of management responses on customer satisfaction using data retrieved from a major online travel agency in China. Applying a panel data model that controls for regression toward the mean and heterogeneity in individual preference for hotels, we find that online management responses are highly effective among low satisfaction customers but have limited influence on other customers. Moreover, we show that the public nature of online management responses introduces a new dynamic among customers. Although online management responses increase future satisfaction of the complaining customers who receive the responses, they decrease future satisfaction of complaining customers who observe but do not receive management responses. The result is consistent with the peer-induced fairness theory.

Modeling, Analysis and Control of Networked Evolutionary Games

Abstract: Consider a networked evolutionary game (NEG). According to its strategy updating rule, a fundamental evolutionary equation (FEE) for each node is proposed, which is based on local information. Using FEEs, the network strategy profile dynamics (SPD) is expressed as a $k$ -valued (deterministic or probabilistic) logical dynamic system. The SPD is then used to analyze the network dynamic behaviors, such as the fixed points, the cycles, and the basins of attractions, etc. Particularly, when the homogeneous networked games are considered, a necessary and sufficient condition is presented to verify when a stationary stable profile exists. Then the equivalence of two NEGs is investigated. Finally, after a rigorous definition of controlled NEGs, some control problems, including controllability, stabilization, and network consensus, are considered, and some verifiable conditions are presented. Examples with various games are presented to illustrate the theoretical results. The basic tool for this approach is the semi-tensor product (STP) of matrices, which is a generalization of the conventional matrix product.

A Review on Recent Development of Spacecraft Attitude Fault Tolerant Control System

Abstract: Motivated by several accidents, attitude control of a spacecraft subject to faults/failures has gained considerable attention in a wider range of aerospace engineering and academic communities. This paper is concerned with industrial practices and theoretical approaches for fault tolerant control (FTC) and fault detection and diagnosis (FDD) in spacecraft attitude control system. An overview on recent development of spacecraft attitude FTC system design is presented. The basis of a FTC system is introduced. The existing engineering FTC techniques and theoretical methodologies, including their advantages and disadvantages, are discussed. Moreover, closely associated with the reliability-relevant issues, recent progress in attitude FTC design strategies is reviewed. A brief review of some open problems in the general area of spacecraft attitude control design subject to components faults/failures is further concluded.