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Institution

HEC Montréal

EducationMontreal, Quebec, Canada
About: HEC Montréal is a education organization based out in Montreal, Quebec, Canada. It is known for research contribution in the topics: Vehicle routing problem & Corporate governance. The organization has 1221 authors who have published 5708 publications receiving 196862 citations. The organization is also known as: Ecole des Hautes Etudes Commerciales de Montreal & HEC Montreal.


Papers
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Journal ArticleDOI
TL;DR: An analysis of empirical research published in four major IS journals is carried out, revealing that 91% of the studies in MISQ, ISR, and EJIS focused on deterministic theories, while 63% of those in I&O adopted an emergent perspective.
Abstract: About 20 years ago, Markus and Robey noted that most research on IT impacts had been guided by deterministic perspectives and had neglected to use an emergent perspective, which could account for contradictory findings. They further observed that most research in this area had been carried out using variance theories at the expense of process theories. Finally, they suggested that more emphasis on multilevel theory building would likely improve empirical reliability. In this paper, we reiterate the observations and suggestions made by Markus and Robey on the causal structure of IT impact theories and carry out an analysis of empirical research published in four major IS journals, Management Information Systems Quarterly (MISQ), Information Systems Research (ISR), the European Journal of Information Systems (EJIS), and Information and Organization (IO this compares with 71% from I&O that applied a process model. Lastly, mixed levels of analysis were found in 14% of all the surveyed articles. Implications of these findings for future research are discussed.

55 citations

Journal ArticleDOI
TL;DR: The paper develops a differential game model involving operations and marketing activities that are performed by a manufacturer and a retailer in a simple two-member supply chain that considers a particular single brand of the manufacturer.
Abstract: The aim of the paper is to study some important differences between (classical) non-cooperative and (modern) cooperative supply chain management. For this purpose, the paper develops a differential game model involving operations and marketing activities that are performed by a manufacturer and a retailer in a simple two-member supply chain. We consider a particular single brand of the manufacturer. The manufacturer decides on production volume, production process improvement and national advertising efforts, while the retailer decides her purchase volume by the manufacturer and her pricing policy toward the final consumers. A revenue sharing contract is employed in the non-cooperative setting. Among the issues addressed on the manufacturer side are the trade-off between production and process improvement activities, the path of inventory over time, and the trade-off between attracting new customers and improving the loyalty of current customers. For the retailer we study the inventory and price evolution over time.

55 citations

Proceedings ArticleDOI
06 Jan 2003
TL;DR: In this article, the authors rely on transaction cost theory to develop a series of propositions on the relationship between the characteristics of the transaction - asset specificity, number of suppliers, measurement problems, uncertainty, and permanent character of the contract - and the level of contract completeness.
Abstract: Once the decision to outsource an activity has been made, managers are faced with issues related to the management of the relationship with their service providers. A critical element of relationship management is the contract itself, which defines, more or less completely, the nature of the services to be rendered and of the relationship itself. In this paper, we rely on transaction cost theory to develop a series of propositions on the relationship between the characteristics of the transaction - asset specificity, number of suppliers, measurement problems, uncertainty, and permanent character of the contract - and the level of contract completeness. A survey of 200 firms was conducted to test the propositions.

55 citations

Journal ArticleDOI
TL;DR: It is shown that the manufacturer would like to give up the pricing power if the exogenous wholesale price is moderate, and such willingness increases with the manufacturer’s information accuracy under one-sided information-sharing mechanism, but shrinks under two-sided Information-sharing mode.

55 citations

Journal ArticleDOI
TL;DR: In this article, the authors focus on the conditions under which customers will forgive firms for their misdeeds and propose an integrative model of customer forgiveness in the wake of service failures.
Abstract: Recent research has focused on the conditions under which customers will forgive firms for their misdeeds. Within this context, it is important to recognize that some service failures represent minor issues that occur within routine customer–firm exchange relationships, while others represent severe issues that occur within well-established customer–firm communal relationships. We propose that the construct of ‘customer forgiveness’ becomes more relevant when there is a (1) relational norm violation within a strong customer–firm relationship; (2) severe service failure; (3) failed recovery (double deviation); and (4) a belief that the firm was trying to take advantage of the customer (negative inferred firm motives). Building on these ideas, we outline an integrative model of customer forgiveness in the wake of service failures.

55 citations


Authors

Showing all 1262 results

NameH-indexPapersCitations
Danny Miller13351271238
Gilbert Laporte12873062608
Michael Pollak11466357793
Yong Yu7852326956
Pierre Hansen7857532505
Jean-François Cordeau7120819310
Robert A. Jarrow6535624295
Jacques Desrosiers6317315926
François Soumis6129014272
Nenad Mladenović5432019182
Massimo Caccia5238916007
Guy Desaulniers512428836
Ann Langley5016115675
Jean-Charles Chebat481619062
Georges Dionne484217838
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Performance
Metrics
No. of papers from the Institution in previous years
YearPapers
202316
202267
2021443
2020378
2019326
2018313