Indian Institute of Management Ahmedabad

About: Indian Institute of Management Ahmedabad is a education organization based out in Ahmedabad, India. It is known for research contribution in the topics: Emerging markets & Population. The organization has 1828 authors who have published 4011 publications receiving 59269 citations. The organization is also known as: IIMA & IIM Ahmedabad.

Ambivalence : Employee responses to depersonalized bullying at work

Abstract: The present article furthers our understanding of the nascent concept of depersonalized bullying by exploring employee responses to the phenomenon. Through a qualitative enquiry of international-facing call centre agents in India, the major theme of ‘bounded benefits’ captured employees’ response of ambivalence. Valuing their professional identity and material returns while ruing the depersonalized bullying of their oppressive work environment, participants recognized that their gains were limited by but inextricably linked to workplace demands. Perceiving no alternative to the continuity of their benefits, participants emphasized positive aspects of their experiences to reduce their misgivings. In contrast to interpersonal bullying where targets are victimized and undergo severe strain such that they usually exit the employer organization, depersonalized bullying entails a dualistic response where well-being and strain coexist and where approach dimensions compensate for avoidance dimensions such that co...

Leveraging service recovery strategies to reduce customer churn in an emerging market

Abstract: Building on the properties of emerging markets, we investigate how a firm should align its service recovery strategies with different types of service failure to reduce customer churn in an emerging market. Using resource exchange theory and a multi-method approach, we show that the conventional wisdom related to service recovery needs to be reevaluated in emerging markets. Our results show that process failures lead to a higher likelihood of customer churn compared to outcome failures in emerging markets. Investigating service recovery mechanisms, we find that compensation is more effective in recovering from process failures than in recovering from outcome failures in emerging markets. Similarly, employee behavior has a stronger impact on mitigating the ill effects of process failures than those of outcome failures. The study contributes to the literature on service recovery and resource exchange theory and provides managerial insights for the effective management of customer churn due to service failures in emerging markets.

Competencies for Senior Manager Roles

Abstract: This paper identifies competencies that may aid role effectiveness at senior managerial levels. It fills a research gap: while managerial roles and competencies have been studied fairly extensively...

Study of Blood-transfusion Services in Maharashtra and Gujarat States, India

Abstract: Blood-transfusion services are vital to maternal health because haemorrhage and anaemia are major causes of maternal death in South Asia. Unfortunately, due to continued governmental negligence, blood-transfusion services in India are a highly-fragmented mix of competing independent and hospital-based bloodbanks, serving the needs of urban populations. This paper aims to understand the existing systems of blood-transfusion services in India focusing on Maharashtra and Gujarat states. A mix of methodologies, including literature review (including government documents), analysis of management information system data, and interviews with key officials was used. Results of analysis showed that there are many managerial challenges in blood-transfusion services, which calls for strengthening the planning and monitoring of these services. Maharashtra provides a good model for improvement. Unless this is done, access to blood in rural areas may remain poor.

Opportunity and necessity entrepreneurship: a comparative study of India and China

Abstract: INTRODUCTIONEntrepreneurship has been widely recognized as an engine of economic growth (van Stel, Carree, & Thurik, 2005; Wong, Ho, & Autio, 2005). Widely cited definitions of entrepreneurship include the discovery, evaluation and exploitation of opportunities (Venkataraman, 1997) and as the process by which individuals pursue opportunities without regard to resources currently under control (Stevenson & Jarillo, 1990). It is only more recently that another variation of entrepreneurship has emerged- that of individuals who seek entrepreneurship due to a paucity of other options to earn a living. This facet of entrepreneurial behaviour emerged from the Global Entrepreneurship Monitor (GEM) investigation that revealed high entrepreneurship rates in low-income countries. Since then, multiple studies have explored the characteristics of necessity and opportunity entrepreneurship in both high and low-income countries (Bergmann & Sternberg, 2007; Block, Sandner, & Spiegel, 2015; Block & Wagner, 2010; Brunjes & Diez, 2013; Naude, Gries, Wood, & Meintjies, 2008). However, the characteristics of these forms of entrepreneurship in middle-income countries, specifically in terms of individual-level antecedents, is noticeably absent in the extant literature.In an attempt to explore and fill this research gap, we have investigated the individual level antecedents of necessity and opportunity entrepreneurship in India and China. These middle-income nations are two of the most rapidly growing large economies worldwide (World Bank, 2015a, 2015b). Hence the role of entrepreneurship in these contexts needs to be understood across each nation's phase of development. This, in tum, will enable both more nuanced theory development as well as enhanced policy making. A brief overview of the institutional context in these nations, and how entrepreneurship has evolved, is elaborated in the next section.IndiaThe post-independence phase (1947-1990) in India has been described as the 'license-raj' (Majumdar, 2004). It was marked by strict government controls on all aspects of manufacturing. During this period the industrial development paradigm envisaged the government as the prime force behind setting up and running core capital-intensive infrastructure industries while encouraging the private sector into relatively smaller scale labor intensive manufacturing (Majumdar, 2004). In the 1980's the government, in a significant departure from the earlier socialistic orientation, began introducing key economic reforms. For the first time the need for competition was realized, there was acceptance of the key role that market forces could play accompanied by an underlying emphasis on entrepreneurship both at the corporate and individual level. This was an era of the 'hidden hand', wherein profit generation, using firm capabilities, was the dominant paradigm (Marathe, 1989). In 1991 an acute foreign exchange crisis led to the opening of markets and the growth of the private sector, which in turn contributed to the national economy. Over the past two and a half decades this liberalized policy direction has continued with some modifications and course corrections. This has in part been a result of the country's decentralized system of governance where in states and the center are often ruled by parties with vastly differing political orientation.During this period small scale industry (SSI) has continued to play a vital role in the Indian economy. By 2004, SSI's accounted for 40% of gross value (as measured by manufacturing sector output) and 34% of total exports while continuing to provide the highest employment after agriculture (De & Nagaraj, 2014). The post-1991 phase also witnessed the emergence of a new class of information technology (IT) entrepreneurs. This included firms like Infosys, Tata Consultancy Services (TCS), Wipro and Cognizant Technology Solutions (CTS). Over the past decade, observing the success of the IT sector, progressive policies have been implemented with government confining itself to a facilitating role. …