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Institution

Indian Institute of Management Bangalore

EducationBengaluru, Karnataka, India
About: Indian Institute of Management Bangalore is a education organization based out in Bengaluru, Karnataka, India. It is known for research contribution in the topics: Emerging markets & Corporate governance. The organization has 491 authors who have published 1254 publications receiving 23853 citations. The organization is also known as: IIMB.


Papers
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Journal ArticleDOI
TL;DR: In this paper, the authors tried to identify the presence of "market-wide herding" in the Indian capital market and whether institutional investors impact such herding, in particular, the imp...
Abstract: The article tries to identify the presence of ‘market-wide herding’ in the Indian capital market and whether institutional investors impact such herding. In particular, the article looks at the imp...

37 citations

Journal ArticleDOI
TL;DR: A Bayesian semiparametric approach is developed based on modeling the innovations using the class of scale mixtures of Gaussian distributions with a Dirichlet process prior on the mixing distribution for greater flexibility in capturing the usual patterns observed in financial returns.

36 citations

Journal ArticleDOI
TL;DR: In this paper, the authors used a sample of 103 Indian supervisor-pharmaceutical sales representative dyads and found that procedural justice, distributive justice, perceived organizational support, and communication satisfaction with supervisor would have a stronger positive relationship to organizational citizenship behavior than to in-role behavior.
Abstract: Using a sample of 103 Indian supervisor‐pharmaceutical sales representative dyads, this study hypothesized that procedural justice, distributive justice, perceived organizational support, and communication satisfaction with supervisor would have a stronger positive relationship to organizational citizenship behavior than to in‐role behavior. Supportive result was found for one variable, i.e., communication satisfaction with supervisor had a stronger relationship to organizational citizenship behavior.

36 citations

Journal ArticleDOI
TL;DR: In this paper, the authors identify various factors leading to power sector reform in developing countries, including contextual factors, facilitating factors, and trigger factors, which act as facilitators for initiating reform.

36 citations

Journal ArticleDOI
TL;DR: In this article, the authors investigate how a firm should align its service recovery strategies with different types of service failure to reduce customer churn in an emerging market using resource exchange theory and a multi-method approach, and show that the conventional wisdom related to service recovery needs to be reevaluated in emerging markets.
Abstract: Building on the properties of emerging markets, we investigate how a firm should align its service recovery strategies with different types of service failure to reduce customer churn in an emerging market. Using resource exchange theory and a multi-method approach, we show that the conventional wisdom related to service recovery needs to be reevaluated in emerging markets. Our results show that process failures lead to a higher likelihood of customer churn compared to outcome failures in emerging markets. Investigating service recovery mechanisms, we find that compensation is more effective in recovering from process failures than in recovering from outcome failures in emerging markets. Similarly, employee behavior has a stronger impact on mitigating the ill effects of process failures than those of outcome failures. The study contributes to the literature on service recovery and resource exchange theory and provides managerial insights for the effective management of customer churn due to service failures in emerging markets.

36 citations


Authors

Showing all 531 results

NameH-indexPapersCitations
Kannan Raghunandan4910010439
Saras D. Sarasvathy4110914815
Asha George351564227
Dasaratha V. Rama32674592
Raghbendra Jha313353396
Gita Sen30573550
Jayant R. Kale26673534
Randall Hansen23412299
Pulak Ghosh23921763
M. R. Rao23522326
Suneeta Krishnan20492234
Ranji Vaidyanathan19771646
Mukta Kulkarni19451785
Haritha Saranga19421523
Janat Shah19521767
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Performance
Metrics
No. of papers from the Institution in previous years
YearPapers
202332
202227
202196
202093
201985
201874