Indian Institute of Management Calcutta

About: Indian Institute of Management Calcutta is a education organization based out in Kolkata, India. It is known for research contribution in the topics: Supply chain & Context (language use). The organization has 415 authors who have published 1354 publications receiving 21725 citations. The organization is also known as: IIMC & IIM Calcutta.

Service quality and customers’ purchase intentions: an empirical study of the Indian banking sector

Abstract: Purpose – The purpose of this paper is to understand the dimensionality of customer-perceived service quality and investigate the influence of service quality on customers’ purchase intentions Design/methodology/approach – A modified SERVQUAL instrument was used to capture customers’ perceptions of service quality followed by exploratory factor analysis to study the dimensionality of service quality in retail banking Multiple regression was used to probe the influence of the dimensions of service quality on purchase intentions Findings – The results of the study provide strong support for the predictive power of perceived service quality on customers’ purchase intentions and shows that reliability is most important for influencing customers’ purchase intentions, followed by employee behaviour, tangibles and convenience Research limitations/implications – Refinement of the scale for measuring service quality in retail banking is possible based on future newer trends in retail banking Multiple measures

Road traffic congestion monitoring and measurement using active RFID and GSM technology

Abstract: In this paper, we present an intelligent Traffic Congestion Monitoring & Measurement System called TrafficMonitor to monitor and measure the road traffic congestions using probe vehicle. The concept of probe vehicle has come up in recent times for collecting real time traffic data. Our system provides an easy platform to analyze the traffic movement and congestion pattern. TrafficMonitor is a rapidly deployable, cost-effective and easily maintainable traffic congestion monitoring & measurement system that combines active RFID (based on IEEE 802.15.4 protocol, 2.4 GHz ISM band) and GSM technologies. The congestion detection algorithm is based upon calculation of vehicular speed over a stretch of road and the average waiting time of vehicles at road-crossing. Besides providing a complete description of our system and the concepts developed, the paper also provides a comprehensive description of on-road test results to support our concepts. We also provide a detailed description of all the field trials conducted, various traffic data gathered and finally the conclusions derived from such data. Government agencies, especially traffic control department, may use this system for realtime congestion monitoring by installing the system with probe vehicles. Road research organizations and NGOs may use this for studying and analyzing traffic mobility and congestion patterns.