Indian Institute of Management Calcutta

About: Indian Institute of Management Calcutta is a education organization based out in Kolkata, India. It is known for research contribution in the topics: Supply chain & Emerging markets. The organization has 415 authors who have published 1354 publications receiving 21725 citations. The organization is also known as: IIMC & IIM Calcutta.

Customers' value appraisals‐suppliers' value propositions interaction process in developing new services: A case study from the natural gas industry

Abstract: Purpose – Research on customer value in business markets is still at an early stage. More specifically, business marketing literature is largely silent on how customers' value expectations interact with suppliers' value propositions and how the interaction leads to development of new products and services. The purpose of this paper is to explore this interaction process and map the journey of the development of a new service and a new relationship.Design/methodology/approach – Following a case study approach, data were collected from representatives of supplier firm – GASCO, and the buyers in CERACO, through in‐depth interviews. In total, 21 ceramic manufacturers (customers) were also visited who represent CERACO. Semi‐structured interviews were conducted with few key representatives of ceramic manufacturers, equipment supplier representatives, and GASCO representatives. Also interviewed were two vendors of GASCO and a representative of the gas pipeline (infrastructure) company close to GASCO. Themes were...

Technology Governance Challenges in e-Government Projects: Health Information Systems in India

Abstract: Information Technology (IT) governance has been a topic of interest and concern amongst information systems researchers and practitioners alike Although it has been widely studied in the context of business firms, there is a paucity of research on how technology governance is effected in the e-government context The importance of this can hardly be exaggerated given the extensive funding in e-government projects and the growing dependence on technology to deliver citizen centric services This study aims to use secondary data on the Health Management Information Systems project in India, as a single case study to highlight the processes, structures and mechanisms used to effect IT governance in an e-government context while also using the same to highlight potential gaps between the intended governance policy and implementation Through this, the study aims to highlight the need for more conscious attempts at anticipating and resolving information technology governance challenges in the e-government context

Quo vadis, SaaS a system dynamics model based enquiry into the SaaS industry

Abstract: SaaS has quickly become a mainstream business phenomenon by delivering a software product as a service. In this study, we examine the system dynamics of the SaaS business model in light of the drivers of growth, the various types of SaaS applications and the various entities in the SaaS value chain. A modeling approach is followed to determine the effects of various drivers of growth in SaaS business model. In addition, our model tries to determine the relative power of the entities in the SaaS value chain under various scenarios chain and attempts to determine when and how bandwagon effects occur in this industry and isolate the factors that contribute to growth or decline of various types of application revenues. The model is also a means to identify the stakeholders in the value network who gain maximum value under different conditions. Our results suggest that the SaaS industry would fall victim to a stronger substitute business model unless SaaS can move more of its resources to work on applications which are more critical and customized to the needs of a client.

SEZs as Growth Engines - India vs China

Abstract: Foreign direct investment (FDI) as tool to boost growth of economy has been recognized by several developing countries like Brazil, China, India, Taiwan etc. According to IMF, FDI is an international investment to obtain a lasting interest by a resident entity in one economy in an enterprise resident in another economy. It results in a long-term relationship between the direct investor and the enterprise and a significant degree of influence by the investor in the management of the enterprise including management control. FDI is usually preferred over FII as FIIs are assumed to be attracted by short term gains and tend to leave during times of trouble. In contrast to it, FDI investor cannot be pull out quickly, due to lasting interest in the investment made and hence, more stable. Developing countries though are trying to attract FDI but bulk of the FDI is still absorbed by the developed countries ($1.5 trillion in US in 2004). China and India are two Asian giants which have lately been on the forefront of FDI investments and both countries have evolved policies and implemented reforms to attract investments. This is mainly achieved through the establishment of Special Economic Zones in both the countries. This Paper is aimed at identifying the efficacy of the SEZs and their contribution towards achieving the double digit growth in both the countries.

Drivers of Knowledge Contribution in Open Fora: Findings from Wikipedians

Abstract: Today’s social computing platforms include many open content fora where users voluntarily create and edit content online. This has opened up a new mechanism for knowledge acquisition raising related research questions, including identification of the reasons why people contribute to open fora. While altruism is mentioned most frequently, it has been suggested that there may be additional drivers in play. To explore this possibility, we examine contribution behavior in the Wikipedia context using qualitative data from two focus groups of Wikipedians. Content analysis of the data reveals a number of different drivers of contributor behavior which we then map into the Motivation-Ability-Opportunity (MAO) theoretical framework developed in the organizational behavior literature on work performance. The mapping can provide a theoretical basis for quantitative examination of contributor behavior and lead to more effective methods of managing collective knowledge in other open forum settings, such as corporate wikis.