International Management Institute, New Delhi

About: International Management Institute, New Delhi is a education organization based out in New Delhi, India. It is known for research contribution in the topics: Emerging markets & Supply chain. The organization has 232 authors who have published 685 publications receiving 8325 citations.

The Internationalisation of Services

Abstract: Service internationalisation will undoubtedly be an important managerial focus in the future. This article proposes a classification system which illustrates modes and strategies of service internationalisation as a guide for managers taking their services into world markets. These modes are influenced by a combination of the nature of the service (the degree of interaction between service provider and consumer) and the way it is delivered (the degree to which services are embodied in or delivered through goods).

Work–life balance: eastern and western perspectives

Abstract: The purpose of this study is to compare and contrast eastern and western perspectives on work–life balance (WLB). The study is based on (1) literature review; (2) secondary data on working hours and parental leave in different countries; (3) WLB policies and practices of 25 large firms of both western and eastern origins (from their respective websites); (4) WLB ratings across companies (glassdoor.com) and (5) informal semi-structured interviews with HR heads from 50 multinational companies and 50 Indian companies, in both the private and the public sectors, on family-friendly workplaces. Qualitative analysis revealed that in Asian countries gender socialization played a major role in one's perception towards WLB, and coping strategies were also individual driven. While American multinationals focused on flexible working practices, the focus for Indian companies was on employee welfare programmes. On the basis of data provided by glassdoor.com, which compares WLB across companies, it is noted that the Ame...