scispace - formally typeset
Search or ask a question
Institution

Management and Science University

EducationShah Alam, Malaysia
About: Management and Science University is a education organization based out in Shah Alam, Malaysia. It is known for research contribution in the topics: Population & Microstructure. The organization has 823 authors who have published 932 publications receiving 7465 citations.


Papers
More filters
Journal ArticleDOI
TL;DR: In this paper, the authors determined the critical factors to accessing the level of service quality of banks by re-examining the SERVQUAL model, originally pioneered by Parasuraman and used dominance analysis to measure the relative importance of each critical factor in closing up overall service quality gap of banks.
Abstract: Purpose – The purpose of this paper is to determine the critical factors to accessing the level of service quality of banks by re‐examining the SERVQUAL model, originally pioneered by Parasuraman Further, the technique of dominance analysis is used to measure the relative importance of each critical factor in closing up overall service quality gap of banksDesign/methodology/approach – The sample consists of 308 bank customers from different parts of Malaysia The data were collected by using a structured questionnaire, which consists of three parts Part 1 deals with consumers' usage of banking channels and their banking behavior Part 2 contains 26 statements related to service quality dimensions based on past literatures Finally, Part 3 contains the questions related to the socio‐demographic profiles of respondentsFindings – The modified SERVQUAL model consists of four critical factors (dimensions) as detected by factor analysis They are: tangibility, reliability, competence and convenience The re

340 citations

Journal Article
TL;DR: Students used active coping, religious coping reframing, planning, and acceptance to cope with stress, and stressors reported by the students were mainly financial and academic issues.
Abstract: Background: Stress may affect students’ health and their academic performance. Coping strategies are specific efforts that individuals employ to manage stress. This study aimed to assess the perception of stress among medical students and their coping strategies. Methods: A cross-sectional study was conducted among 376 medical and medical sciences undergraduates in Management and Science University in Malaysia. Stress was assessed by a global rating of stress. Sources of stress were assessed using a 17-item questionnaire. The validated Brief COPE inventory was used to assess coping strategies. Results: The majority of respondents were females (64.4%), aged 21 years or older (63.0%), and were Malays (68.9%). Forty-six percent felt stress. The most common stressor was worries of the future (71.0%), followed by financial difficulties (68.6%). Significant predictors of stress were smoking (OR = 2.9 , 95% CI 1.3–6.8, P = 0.009), worries of the future (OR = 2.1 , 95% CI 1.3–3.4, P = 0.005), self-blame (OR = 1.3, 95% CI 1.1–1.5, P = 0.001), lack of emotional support (OR = 0.8, 95% CI 0.7–0.9, P = 0.017), and lack of acceptance (OR = 0.8, 95% CI 0.6–0.9, P = 0.010). Students used active coping, religious coping reframing, planning, and acceptance to cope with stress. Conclusion: Stressors reported by the students were mainly financial and academic issues. Students adopted active coping strategies rather than avoidance. Students should receive consultation on how to manage and cope with stress.

166 citations

Journal ArticleDOI
TL;DR: In this article, the authors examined the differences in the service quality between two types of banks, namely conventional and Islamic, in terms of common critical factors after re-examining the SERVQUAL model, originally pioneered by Parasuraman.
Abstract: Purpose – This study aims to find the differences in the service quality (if any) between two types of banks, namely conventional and Islamic, in terms of common critical factors after re‐examining the SERVQUAL model, originally pioneered by Parasuraman Further, the technique of dominance analysis is used to examine the relative importance of the critical factors in closing up the overall service quality gap in these two types of banksDesign/methodology/approach – The sample is made up of 308 bank customers, consisting of the customers from both Islamic and conventional banks from different parts of Malaysia The data have been collected by using the structured questionnaire, which consists of three parts Part 1 deals with consumers' usage of banking channels and their banking behaviour Part 2 contains 26 statements related to service quality dimensions based on past literature Finally, Part 3 contains the questions related to the socio‐demographic profiles of respondentsFindings – The modified SERV

163 citations

Journal ArticleDOI
TL;DR: In this article, a structured close-ended questionnaire was used for data collection through a random distribution to 500 non-Muslim consumers from various states in Malaysia, and the hypotheses were tested using structural equation modelling.
Abstract: Purpose – This study aims to identify the factors that influence Malaysian non-Muslim consumers’ perception towards buying halal food products. Design/methodology/approach – A structured close-ended questionnaire was used for data collection through a random distribution to 500 non-Muslim consumers from various states in Malaysia. Findings – Using SPSS package, the factor analysis was able to identify three main variables. Later, the hypotheses were tested using structural equation modelling. This study has indicated that the perception of non-Muslim consumers about halal food products is influenced by their attitude, subjective norm and perceived behavioural control, specifically in the context of Malaysia. Research limitations/implications – This finding will help both the academics and the industry food makers in understanding the perception of non-Muslim consumers towards the concept of halal food products. Practical implications – The outcome of the study can serve as a useful reference to relevant M...

157 citations

Journal ArticleDOI
TL;DR: Eating habits score was significantly low among younger students, smokers, alcohol drinkers and those who did not exercise, and social and psychological factors were important determinants of eating habits among medical students.
Abstract: Eating habits have been a major concern among university students as a determinant of health status. The aim of this study was to assess the pattern of eating habits and its associated social and psychological factors among medical students. A cross sectional study was conducted among 132 medical students of pre-clinical phase at a Malaysian university. A self-administered questionnaire was used which included questions on socio-demography, anthropometry, eating habits and psychosocial factors. Mean (±SD) age of the respondents was 22.7 (±2.4) years and (the age) ranged from 18 to 30 years. More than half had regular meals and breakfast (57.6% &, 56.1% respectively). Majority (73.5%) consumed fruits less than three times per week, 51.5% had fried food twice or more a week and 59.8% drank water less than 2 liters daily. Eating habits score was significantly low among younger students (18–22 years), smokers, alcohol drinkers and those who did not exercise. (p<0.05). Four psychological factors out of six, were significantly associated with eating habits (p<0.05). In multivariate analysis, age and ‘eating because of feeling happy’ were significantly associated with eating habits score (p<0.05). Most of the students in this study had healthy eating habits. Social and psychological factors were important determinants of eating habits among medical students.

151 citations


Authors
Network Information
Related Institutions (5)
Universiti Teknologi MARA
27.7K papers, 223.8K citations

83% related

National University of Malaysia
41.2K papers, 552.6K citations

82% related

Universiti Sains Malaysia
39.3K papers, 655.4K citations

80% related

Universiti Putra Malaysia
36.7K papers, 647.6K citations

80% related

Universiti Teknologi Malaysia
39.5K papers, 520.6K citations

79% related

Performance
Metrics
No. of papers from the Institution in previous years
YearPapers
20234
202221
2021167
2020165
2019178
2018107