NICE Systems

About: NICE Systems is a based out in . It is known for research contribution in the topics: Session (computer science) & Audio signal. The organization has 277 authors who have published 197 publications receiving 5264 citations.

Device, system and method for summarizing agreements

Abstract: A computerized system for summarizing agreements between two or more parties, comprises one or more processors. The processors may be configured to capture data relating to the agreement, such as agent screen data during an interaction with a customer. The data may be captured in successive capture operations each in response to an event, such as an agent key press or data entry. The captured data may be used to prepare a continuous text summarizing the agreement. An audio summary of the agreement may be derived from the text and played to at least one of the parties.

Systems and methods for response rate determination and offer selection

Abstract: Methods and systems for calculating a current response rate to an offer are disclosed. Examples of offers include but are not limited to design options for a web page and scripts used by operators in a call center. An offer may be served multiple times to one or more users and the current response rate may be determined for a point in time. The method may comprise obtaining estimates of response rate in successive iterations of response rate estimation. Each estimate may be determined over a period of time ending at the point in time, and each estimate may be determined over a larger period of time than the previous estimate. A range of uncertainty may be defined by upper and lower bounds for the estimates of response rate, with at least the first estimate being within the range of uncertainty. Each estimate may be compared to one or both of the upper and lower bounds and the result of the comparison may be used in the selection of one of the estimates as the calculated current response rate.

Cellular location in urban environment using ray tracing

Abstract: The paper discusses the problem of location a mobile cellular terminal within an urban, multipath-rich environment, using available geographical information such as terrain and building maps. The method suggested in the paper is the use of ray tracing in order to characterize the propagation environment. The paper focuses on single antenna location, namely a trilateration — based algorithm and suggests using a two stage algorithm — coarse and fine location in order to avoid ambiguities and control the location geometry. The main purpose of the paper is to present the problems encountered in implementation including inaccuracies in the geographical and network databases, signal fading, measurement accuracy, location ambiguity and geometric depletion of precision (GDOP). The paper presents a preliminary analysis and simulation of the suggested algorithm

Measurement campaign to determine and validate outdoor to indoor penetration models for GSM signals in various environments

Abstract: The paper describes a measurement campaign of GSM signals outdoor — indoor penetration loss in various environments. The measurements were performed using a standard GSM handset as a receiver. The campaign took place at several different locations and included rural, suburban, urban and dense urban environments. Various measurements were made at each point and at a variety of points within each building. The measurements were compared to planning tool predictions which uses free space and multiple diffraction models for the outdoor portion of the path, and to different penetration models, such as building penetration loss and COST-231 models. The later were shown to provide quite good predictions.

System and method for database flow management

Abstract: A system and method for database flow management may include a rule engine which may examine information related to an interaction; select an action queue from the plurality of action queues; and store, in the selected action queue, archiving information related to the interaction. A recorder may select an action queue from the plurality of action queues; extract archiving information from the selected action queue and perform an archiving operation based on the extracted archiving information. The recorder may update an archiving information queue according to a result of the archiving operation. A unit may examine the plurality of archiving information queues to identify completed archiving operations and update a global table to include completed archiving operations. Other embodiments are described and claimed.