NICE Systems

About: NICE Systems is a based out in . It is known for research contribution in the topics: Session (computer science) & Audio signal. The organization has 277 authors who have published 197 publications receiving 5264 citations.

System and method for capturing voice interactions in walk-in environments

Abstract: Device, system and method for capturing and storing face to face voice interaction in a walk-in environment are provided. For example, an end-point in a walk-in environment may include an agent unit to detect an audio signal created by a first participant of a face-to-face interaction and to transmit the audio signal over a wireless communication link, a microphone array to detect an audio signal created by a second participant of the interaction and a capturing unit to receive and process the audio signal from the agent unit and the audio signal from the microphone array and to transmit processed audio signals to a central capture device.

Script compliance in spoken documents based on number of words between key terms

Abstract: A method, computerized apparatus and computer program product for determining script compliance in interactions, the method comprising: receiving one or more indexed audio interaction; receiving a text representing a script; automatically extracting two or more key terms from the script; automatically generating a query representing the script, comprising: receiving one or more constraint associated with the at least two key terms; and determining spotted key terms of the key terms that appear in the indexed audio interactions; determining complied constraints based on a number of words difference between two key terms of the at least two key terms; and determining a relevance score for each of the indexed audio interactions, based on the spotted key terms and the complied constraints.

System and method for resolving user identification

Abstract: A system and method obtain a recording of an interaction with a user and a screen recording related to the interaction; extract, from the screen recording, a unique identification value related to the user; resolve the identity of the user using the extracted unique identification value; and associate the user with the recorded interaction by associating the unique identification value with the interaction.

Transaction tracking and display

Abstract: A transaction tracking system includes a display that permits viewing the relationship between related transactions. In the display, individual transactions are depicted as transaction icons sorted in time order horizontal rows according to order ID.

System and method for detecting and monitoring screen connectivity malfunctions

Abstract: A system and method for detecting and monitoring screen connectivity malfunctions, and generating alerts regarding presence of connectivity malfunctions, while identifying the user interface element that caused the connectivity malfunction.