University of Mannheim

About: University of Mannheim is a education organization based out in Mannheim, Germany. It is known for research contribution in the topics: Population & European union. The organization has 4448 authors who have published 12918 publications receiving 446557 citations. The organization is also known as: Uni Mannheim & UMA.

Measuring the Quality of E-Banking Portals - an Empirical Investigation

Abstract: Purpose - In the internet economy, the business model of web portals has spread rapidly over the last few years. Despite this, there have been very few scholarly investigations into the services and characteristics that transform a web site into a portal as well as into the dimensions that determine the customer's evaluation of the portal's service quality. Design/methodology/approach - Based on an empirical study in the field of e-banking, the authors validate a measurement model for the construct of web portal quality based on the following dimensions: security and trust, basic services quality, cross-buying services quality, added value, transaction support and responsiveness. Findings - The identified dimensions can reasonably be classified into three service categories: core services, additional services, and problem-solving services. Originality/value - The knowledge of these dimensions as major determinants of consumer's quality perception in the internet provides banks a promising starting point for establishing an effective quality management for their e-businesses.

Awareness of the influence as a determinant of assimilation versus contrast

Abstract: In the present study, subjects had to generate an evaluative judgment about a target person on the basis of his behaviour that had both positive and negative implications. In a previous phase of the study that was ostensibly unrelated to the judgment task, the relevant trait categories were primed. Subsequently, half of the subjects were reminded of the priming episode. Consistent with earlier research (e.g. Lombardi, Higgins and Bargh, 1987; Newman and Uleman, 1990) that used memory of the priming events as a correlational measure, a contrast efect was found under the ‘reminding’ condition and assimilation resulted when subjects were not reminded of the priming episode. Th i.s pattern of results is interpreted as the consequence of corrective influences.

Stereotype Threat in the Classroom: Dejection Mediates the Disrupting Threat Effect on Women’s Math Performance

Abstract: Research on stereotype threat, which is defined as the risk of confirming a negative stereotypic expectation about one's group, has demonstrated that the applicability of negative stereotypes disrupts the performance of stigmatized social groups. While it has been shown that a reduction of stereotype threat leads to improved performance by members of stigmatized groups, there is a lack of clear-cut findings about the mediating processes. The aim of the present study is to provide a better understanding of the mechanisms that stereotype threat causes in women working on mathematical problems. In addition, the study set out to test stereotype threat theory in a natural environment: high school classrooms. The experiment involved the manipulation of the gender fairness of a math test. The results indicate that the stereotype threat effect exists in this everyday setting. Moreover, it appears that dejection emotions mediate the effect of threat manipulation.

Processing load and memory for stereotype-based information

Abstract: The present research considered the effects of stereotypes on judgmental and memorial processes In particular, we investigated the heuristic utility of stereotype application in difficult or demanding information-processing contexts Our results supported the prediction that stereotypical effects on memory are contingent upon the characteristics of the task environment Whereas perceivers displayed preferential recall for stereotype-inconsistent information under low processing loads, this switched to a preference for consistent information as task demands increased Likewise, target-based judgments were most stereotypic under high processing loads Judgment-recall correlations supported the contention that, under high-loads, these inferences are related to the relative memorability of stereotypic information We consider these findings in the wider context of stereotype-based effects on social cognition