Showing papers in "Contemporary Management Research in 2017"
TL;DR: This study combines programming and data mining to analyze consumer reviews extracted from Yelp.com to deconstruct the hotel guest experience and examine its association with satisfaction ratings.
Abstract: This study combines programming and data mining to analyze consumer reviews extracted from Yelp.com to deconstruct the hotel guest experience and examine its association with satisfaction ratings. The findings show many important factors in customer reviews that carry varying weights and find the meaningful semantic compositions inside the customer reviews. More importantly, our approach makes it possible to use big data analytics to find different perspectives on variables that might not have been studied in the hospitality literature.
Keywords: Big Data, Text Analytics, Data Mining, Social Website, Guest Experience Satisfaction, Hotel Management
To cite this document: Pei-Ju Lucy Ting, Szu-Ling Chen, Hsiang Chen, and Wen-Chang Fang, "Using Big Data and Text Analytics to Understand How Customer Experiences Posted on Yelp.com Impact the Hospitality Industry", Contemporary Management Research, Vol.13, No.2, pp. 107-130, 2017.
Permanent link to this document:
http://dx.doi.org/10.7903/cmr.17730
18 citations
TL;DR: Chiang et al. as mentioned in this paper conducted an online survey among 502 valid Internet users to analyze the relationship among the antecedents and consequences of user engagement in social media advertising, and concluded that user engagement behavior can be categorized into three categories: positive, negative, and indifferent.
Abstract: With the rapid growth and development of social network services, companies have largely increased their advertising budgets for social media advertising. Social media advertising has attracted a great deal of attention among marketers and re-searchers. However, very few works of research have focused on social media ad-vertising and have only concentrated on measuring clicking effects. This study es-tablished a model to analyze customers’ engagement in social media advertising, the relationship among the antecedents of social media advertising engagement, the en-gagement behaviours in social media advertising, and the consequences of social media advertising. This study conducted an online survey among 502 valid Internet users. Partial least squares regression was used to analyze the relationship among the antecedents and consequences of user engagement in social media advertising. Fi-nally, based on the findings, discussions and conclusions will be provided regarding further research and practices.
Keywords: Social Media Marketing, Social Media Advertising, Customer Engage-ment Behaviour
To cite this document: I Ping Chiang, Shih Hui Lo, and Ling-Hui Wang, "Customer Engagement Behaviour in Social Media Advertising: Antecedents and Consequences", Contemporary Management Research, Vol.13, No.3, pp. 193-216, 2017.
Permanent link to this document:
http://dx.doi.org/10.7903/cmr.17673
17 citations
TL;DR: Alemu Muleta Kebede and Getnet Worku Demeke as discussed by the authors examined the influence of leadership styles on academic job satisfaction in higher education institutions in Ethiopia and found that transformational leadership influenced positively faculty job satisfaction.
Abstract: This study examines the influence of leadership styles on academic job satisfaction in higher education institutions in Ethiopia. The Multifactor Leadership Questionnaire and Job Satisfaction Survey were used to identify the prevailing leadership styles as perceived by employees and to review their satisfaction with the institutions, respectively. The researchers used a cross-sectional survey of academic staff working in selected public universities. A logistic regression analysis was used to assess the relationship between the independent (leadership styles/behaviors) and the dependent (employees’ job satisfaction) variables. The findings suggested that transformational leadership influenced positively faculty job satisfaction. The outcome of the research will generate greater awareness on the importance of having leaders whose behaviors/styles increase faculty job satisfaction and ensure organizational effectiveness.
Keywords: Leadership, Transformational Leadership, Transactional Leadership Passive/Avoidant Leadership, Job Satisfaction
To cite this document: Alemu Muleta Kebede and Getnet Worku Demeke, "The Influence of Leadership Styles on Employees’ Job Satisfaction in Ethiopian Public Universities", Contemporary Management Research, Vol.13, No.3, pp. 165-176, 2017.
Permanent link to this document:
http://dx.doi.org/10.7903/cmr.17668
13 citations
TL;DR: Cheng et al. as mentioned in this paper integrated the theory of social capital and cognitive bias to investigate the formation of entrepreneurial intentions and found that social capital in terms of information and resource accessibility can encourage young people to consider entrepreneurship as a career.
Abstract: This study integrated the theory of social capital and cognitive bias to investigate the formation of entrepreneurial intentions. Among many kinds of biases, we took overconfidence biases that have been studied widely and relevant to entrepreneurship into consideration. Moreover, this study proposed that social capital of entrepreneurs matter for overconfidence biases, and investigated whether the relationship between social capital and entrepreneurial intention is mediated by overconfidence. Furthermore, following Seibert et al. (2001), this study conceptualized social capital into two components: (1) access to information and resources, and (2) career sponsorship. Using university students in Taiwan as our research sample, we collected 346 samples, and adopted the SEM technique to test the hypotheses. The empirical results indicated that social capital in terms of information and resource accessibility can encourage young people to consider entrepreneurship as a career, while social capital in terms of career sponsorship can inspire entrepreneurial intention mediated only by overconfidence.
Keywords: Social Capital, Cognitive Bias, Overconfidence, Entrepreneurial Intention
To cite this document: Lin-Ju Cheng and Chun-Chieh Liao, "The Drivers of Entrepreneurial Intention: The Role of Social Capital and Overconfidence", Contemporary Management Research, Vol.13, No.2, pp. 143-162, 2017.
Permanent link to this document:
http://dx.doi.org/10.7903/cmr.17589
13 citations
TL;DR: Alatawi et al. as discussed by the authors argued that the additive effect of transformational leadership is a myth and that the four I's do not have an additive influence, and therefore, researchers should not introduce the 4 I's as a legitimate model of Transformational Leadership, and highlighted the need for a new theory that justifies transformational, transactional and laissez-faire leadership styles with conceptual clarity.
Abstract: This paper reexamines the additive effect of the transformational leadership model to refine the perception of the transformational leadership theory. It concludes that transformational leadership does not produce a total effect the same as the sum of the effects of the four I’s. It argues that the additive effect of transformational leadership is a myth and that the four I’s do not have an additive influence. Therefore, researchers should not introduce the four I’s as a legitimate model of transformational leadership. For future research, this paper highlights the need for a new theory that justifies transformational, transactional, and laissez-faire leadership styles with conceptual clarity.
Keywords: Additive Effect, Transformational Leadership, Four I’s, Myth, Conceptual Clarity
To cite this document: Massad Awdah Alatawi, "The Myth of the Additive Effect of The Transformational Leadership Model", Contemporary Management Research, Vol.13, No.1, pp. 19-30, 2017.
Permanent link to this document:
http://dx.doi.org/10.7903/cmr.16269
11 citations
TL;DR: In this paper, a study was conducted at a private university in Cairo to investigate the relationship between corporate social responsibility and employer attractiveness and found that the economic responsibility has the highest effect on employer attractiveness, followed by the legal responsibility and then the discretionary one.
Abstract: Corporate social responsibility activities can generate many forms of competitive advantage. Employer attractiveness, among others, is one them. Simultaneously, the global talent shortage and the national labor market dynamics render talent attraction a big challenge for organizations in Egypt. The relationship between corporate social responsibility and employer attractiveness was neither tested in Egypt, nor moderated by the individual’s income. The main motivation behind this study is to close these gaps. For this purpose, the conceptual framework proposes that there is a positive relationship between corporate social responsibility and employer attractiveness, and that this relationship is moderated by the individual’s income. The study was conducted at a private university in Cairo. Masters of business administration students were surveyed using non-probability convenience sampling. Data were analyzed using one-way and two-way Analysis of Variance. Findings indicate that there is a strong positive relationship between socially responsible organizations and their attractiveness as employers. Supporting Carroll’s 1979 framework of the relative importance of corporate social responsibility dimensions, the economic responsibility has the highest effect on employer attractiveness, followed by the legal responsibility, and then the discretionary one. Results also show that the individual’s income does not moderate the relationship. These findings act as a valuable guide for human resources practitioners on how to develop an effective employer branding strategy.
10 citations
TL;DR: Nel et al. as discussed by the authors assessed the mediating effects of business success on the relationship between business issues and business prospects of immigrant entrepreneurs in Malaysia, and concluded that relevant development authorities in Malaysia should integrate necessary supports for immigrant entrepreneurs into the mainstream entrepreneurial development programs.
Abstract: As global migration continues to define and reshape nations, immigrant entrepreneurs have begun to be increasingly focused. Immigrant entrepreneurs are individuals who set up and run businesses outside their home countries. Little is known about their involvement in small business, as discussions on their business issues, business success, and business prospects in the host countries are not readily available. The extent to which business issues affect immigrant entrepreneurs’ business success and hence their business prospects has not been researched much. The purpose of this research is to assess the mediating effects of business success on the relationship between business issues and business prospects of immigrant entrepreneurs in Malaysia. A quantitative method was used to investigate 316 immigrant entrepreneurs in small retail enterprises in Kuala Lumpur, Malaysia. The findings showed that immigrant entrepreneurs are well prepared for business and have sufficient experience before initiating a business. The analysis of structural paths showed a significant indirect effect of the business success on the relationship between business issues and business prospects. A significant positive direct effect on the business issues and business prospects also emerged. The findings indicated that immigrant entrepreneurs and their business activities can be a source of employment generation and future impetus for economic growth. The study concluded relevant development authorities in Malaysia should integrate necessary supports for immigrant entrepreneurs into the mainstream entrepreneurial development programs.
Keywords: Immigrant Entrepreneurship, Business Success and Business Prospects
To cite this document: Pieter Nel and Moha Asri Abdullah, "Mediating Effects of Business Success on The Relation between Business Issues and Business Prospects Amongst Immigrant Entrepreneurs in Malaysia", Contemporary Management Research, Vol.13, No.1, pp. 3-18, 2017.
Permanent link to this document:
http://dx.doi.org/10.7903/cmr.16380
4 citations
TL;DR: In this article, the authors reviewed the research on corporate social responsibility in connection with business closures and downsizing to identify gaps in our knowledge about CSR in the context of downsizing and closures.
Abstract: The aim of this paper was to review the research on corporate social responsibility (CSR) in connection with business closures and downsizing to identify gaps in our knowledge. The study consisted ...
4 citations
TL;DR: Sarathy et al. as discussed by the authors determined the antecedents that influence conspicuous consumption in the decision-making process of low-income consumers, and found that marketing associates were the most important antecedent, followed by socio-psychological and brand features.
Abstract: The purpose of this research is to determine the antecedents that influence conspicuous consumption in the decision-making process of low-income consumers. The research methods used include a literature review, in-depth interviews, and focus groups. Four interdisciplinary antecedents that influence conspicuous consumption were identified: socio-psychological (societal hierarchy, situational occurrence); brand features (management-controlled, external factor); consumer behavior (product uniqueness, bandwagon); and marketing associates (high involvement, opinion leader). The research techniques were an analytic hierarchy process and an interview questionnaire. Opinions from 200 respondents were collected and analyzed in Mumbai, India. Marketing associates were found to be the most important antecedent, followed by socio-psychological antecedents. Based on these results, it is recommended that researchers, policy makers, and marketing directors share these insights with academic and marketing researchers. Opinion leaders also play a vital role in influencing the decision-makers in conspicuous consumption among low-income consumers.
Keywords: Conspicuous Consumption, AHP, Mumbai
To cite this document: Sanjaya Sarathy P, "Antecedents of Conspicuous Consumption in Decision-Making Process Using AHP", Contemporary Management Research, Vol.13, No.3, pp. 177-192, 2017.
Permanent link to this document:
http://dx.doi.org/10.7903/cmr.17937
4 citations
TL;DR: Yang et al. as mentioned in this paper identified the recent research trend of electronic commerce research and report theoretical background used in the Electronic commerce research articles, and revealed the highly influence research article by analyzing these articles, the current study maps the trend and reveals the highly influential research article.
Abstract: The current study aims to identify the recent research trend of electronic commerce research and report theoretical background used in the electronic commerce research articles. By searching the five electronic commerce research journals, including Electronic Commerce Research, Electronic Commerce Research and Applications, International Journal of Electronic Commerce, Journal of Electronic Commerce Research, and Journal of Theoretical and Applied Electronic Commerce Research listed in the Social Sciences Citation Index (SSCI) database in a seventeen years period between January 2000 and December 2016, we found 1,205 electronic commerce research articles. By analyzing these articles, the current study maps the trend and reveals the highly influence research article. The current study also reveals theories that used in the electronic commerce research articles. The results provide fundamental insights on the recent research of electronic commerce.
Keywords: Bibliometric, Literature Review, Electronic Commerce, Social Science Citation Index, SSCI
To cite this document: Yann-Jy Yang, Chih-Chien Wang, and Chien-Chang Chen, "Recent Development Trend of Electronic Commerce Research: 2000 to 2016", Contemporary Management Research, Vol.13, No.2, pp. 131-142, 2017.
Permanent link to this document:
http://dx.doi.org/10.7903/cmr.17824
4 citations
TL;DR: Kumar et al. as mentioned in this paper explored the effect of investment, financing, and dividend decisions on value creation in oil-based energy firms, and found that high capital investments by oil companies positively represent value creation for oil and gas firms.
Abstract: This study aims to provide new insights into how the financial and operational information relate to the market valuation of both independent and integrated oil companies. Hence, the study examines the value drivers for value creation in oil firms. Specifically, it explores the effect of investment, financing, and dividend decisions on value creation in oil-based energy firms. It is important to identify factors for value creation in stock market to design effective policies for wealth creation. The study was based on 82 oil and energy firms selected based on average asset sizes and revenues during the 2009-2013 period. PLS SEM methodology was used to analyze the effect of various exogenous latent variables on the endogenous latent constructs of profitability and value creation.
Higher earning potential was associated with greater value creation for oil firms. Markets view high capital investments by oil companies positively, as these investments represent value creation for oil and gas firms. Higher cash flows lead to greater value creation for energy firms, and they might lead to greater profitability and hence greater value creation. Dividend policy of oil and gas firms also determines the valuation of oil firms. Higher dividend payout enhances the value of oil and gas firms. Profitability determines value creation in oil and gas firms.
The study did not find statistically significant differences between integrated and independent companies or between privatized national companies and private national companies in value creation among oil firms.
Keywords: Valuation, Investment Policy, Financing Decisions, Market Valuation, PLS, SEM
To cite this document: Rajesh Kumar and Sujit K Sukumaran, "Value drivers in Oil Companies: An Application of Variance Based Structure Equation Model", Contemporary Management Research, Vol.13, No.1, pp. 31-52, 2017.
Permanent link to this document:
http://dx.doi.org/10.7903/cmr.16165
TL;DR: Cheng et al. as mentioned in this paper analyzed the role of relational elements embedded in negotiators' communication process and found positive impacts of relational orientation on both affective and instrumental relational commitment, and negative impact of instrumental commitment on information exchange quality.
Abstract: Studies on business negotiations have long held an arelational perspective on inherently interdependent and relational phenomena. Focusing on inter-firm business negotiations in a typical high relational social context (i.e., China), this research unraveled the complex mechanism underlying negotiation interactions by analyzing the role of relational elements embedded in negotiators’ communication process. The findings revealed positive impacts of relational orientation on both affective and instrumental relational commitment, the negative impact of instrumental relational commitment on information exchange quality, and the mediating role of information exchange quality between affective relational commitment and both dimensions of relational capital. This study supports the saliency of relationality in daily business negotiations.
Keywords: Negotiation, Relationality, Guanxi, Relational Orientation, Relational Commitment, Relational Capital
To cite this document: Junjun Cheng, Yimin Huang, and Yong Su, "Relationality in Business Negotiations: Evidence from China", Contemporary Management Research, Vol.12, No.4, pp. 497-524, 2016.
Permanent link to this document:
http://dx.doi.org/10.7903/cmr.16024
Journal Article•
TL;DR: In this article, the authors connect India's experience from 2014-onwards with that seen in USA from mid-1980s to mid-2000s, which is when mutual fund penetration there took off.
Abstract: Purpose Recent years saw significant inflows into financial savings in India, especially into mutual funds. Equity mutual funds alone saw net inflows of over Rs. 700 bn in each of the last three years, a reversal from the five years prior to that which saw an aggregate net outflow of Rs. 308 bn. But is this surge merely transitory or more structural in nature? This paper connects India’s experience from 2014-onwards with that seen in USA from mid-1980s to mid-2000s, which is when mutual fund penetration there took off.
Journal Article•
TL;DR: In this paper, the authors examined the effect of the relationship between Aad and Abr on the purchase intention of a ready-to-eat food product at two levels, the first level involves the investigation of the reciprocal relationship between Abr and Aad and the second level involves examination of how Abr act as mediators in predicting the PI.
Abstract: Purpose The study examines the effects of Aad and Abr on the PI of a ready-to-eat food product at two levels. The first level involves the investigation of the effect of reciprocal relationship between Aad and Abr on PI. The second level involves the examination of how Aad and Abr act as mediators in predicting the PI. Design/methodology/approach The data is collected by administering questionnaire to in-store retail customers in the city of Chennai, India. The study involves 300 responses based on non-probability convenience sampling. Findings The study establishes not only the reciprocal relationship between Abr and Aad but also the mediating roles of Abr and Aad. Further, the first pathway from Aad through the mediator Abr better predicts PI than the second path way from Abr through the Mediator Aad. Practical implications This study reinforces the fact managers have to focus majorly on creating a meaningful advertisement to directly attain the purchase intention without any brand attitude developed. Attractiveness and vitality in advertisements influence the purchase intention of the customers through the brand attitude that is created while watching an advertisement.
Journal Article•
TL;DR: In this paper, the authors examined the general cash management practices adopted by metal industry in India and concluded that TSL has used its cash more effectively than SAIL and TSL.
Abstract: 1.INTRODUCTIONCash management is a widely debated area and has a direct bearing on the performance of an organization. Cash is a crucial asset in the balance sheet of a firm and plays a major role in keeping an organization liquid and prevent it from bankruptcy. The term, cash management is a broader topic which extensively covers all cash receipts, cash payments and managing cash flow within the organization. In the general sense cash management refers to managing firm's liquidity and investing surplus cash in profitable ventures. Cash management is a simple process if a firm is able to predict their cash inflows and outflows accurately. But always cash inflows from receipts do not perfectly coincide with the cash outflows for disbursements. So the firms will have to adopt new and innovative strategies for managing their cash flows to keep their business going.This research work intended to examine the general cash management practices adopted by metal industry in India. Based on research reports from the Indian Brand Equity Foundation (IBEF);the metal and mining industry of India has recorded a strong 19.8 per cent expansion in 2011 to touch US$ 141.9 billion and is expected to reach 305.5 billion by 2016. In addition to this India's iron and steel exports increased at a CAGR of 4.2 per cent to US$ 8.1 billion over FY 2008-13. The report also highlights that untapped metal reserves in India are to the tune of 82 BT. Strong long-term demand from the steel industry is expected to further boost the iron ore industry. The above factors signify that the companies within this industry are expected to flourish in the upcoming years. In this context, it is quite desirable to check the cash management practices employed by various firms operating in metal industry and to observe whether firms are employing different mechanism for managing their cash flows.2.REVIEW OF LITERATUREIn the words of GitmanL.J(1984), managing cash cycle is one of the key elements in corporate cash management, which involves speeding up cash receipts and slowing down cash disbursement so as to free up as much cash as possible.According to Mao and Sarndal (1978) in any firm cash management is concerned with three problems. (a) The amount of liquid resources to be held, (b) the division of liquid resources between cash and marketable securities, and (c) the maturity structure of the marketable securities portfolio.Yilmaz (2011) has created a new model for cash management. According to him "Cash management model covers cash flow ratio analysis, cash improving activities, management of excessive cash by classifying as free cash flow and dependent cash flow, and financing cash gap. The financial statements are Balance Sheet, Income Statement, and Statement of Cash Flows. Cash flow ratio analysis covers some cash flows ratios such as cash flow adequacy, long term debt payout, dividend payout, reinvestment of cash, debt coverage, and depreciation effect. Cash improvement activities are decreasing cash cycle, improving cash dividend payout., new payment systems, managing cash in inflational environment, efficient currency management, barter trade, leasing, using subsidiaries, cash break even point, etc.The primary goals of a good cash management system are to maintain adequate cash in hand to meet the daily cash requirements while maximizing the amount available for investment and to obtain the maximum earnings on invested funds while ensuring their safety; says Kumshe and Bukar(2013).A study was conducted by Ghosh(2011) on cash management performance by taking sample data from two Indian companies viz. SAIL and TSL. The research concludes that TSL has used its cash more effectively than SAIL. The results were derived on the basis of conducting Fisher't' test on the financial data of those companies.Bhundia (2012) examined and compared free cash flows in the firms listed in Indian Stock Exchange with an emphasis on earning management. …
TL;DR: Gross et al. as mentioned in this paper presented a frontier analysis, linking two previously separate constructs that cut across many organizational functions: innovative behavior and strategic thinking, and found that innovative behavior has a positive and significant impact on the strategic thinking of individuals and groups.
Abstract: This research presents a frontier analysis, linking two previously separate constructs that cut across many organizational functions: innovative behavior and strategic thinking. Strategic thinking is often viewed prima facie, as a dynamic capability and is used as a competitive apparatus; the factors that influence this mode of thinking have rarely been questioned. This study advances theory by quantitatively testing the effect of innovative behavior’s on strategic thinking from the organizational perspective. Data was gathered from 100 respondents and subjected to hierarchical regression analysis while controlling for age, gender, and years on the job. The final analysis suggests that innovative behavior has a positive and significant impact on the strategic thinking of individuals and groups.
Keywords: Innovative Behavior, Strategic Thinking, Management, Organizational Theory
To cite this document: Raushan Gross, "The Links between Innovative Behavior and Strategic Thinking", Contemporary Management Research, Vol.13, No.4, pp. 239-254, 2017.
Permanent link to this document:
http://dx.doi.org/10.7903/cmr.18056
TL;DR: Le et al. as mentioned in this paper compared users' behavior between Indonesia and Taiwan with data from 300 internet banking users from the four biggest banks of each country and found that benevolence, ability and integrity mediate the relationship between customer satisfaction and loyalty.
Abstract: This study tests the importance of the dimensions of trust. Benevolence, ability and integrity mediate the relationship between customer satisfaction and loyalty. This study compared users’ behavior between Indonesia and Taiwan with data from 300 internet banking users from the four biggest banks of each country. Six hundred samples were analyzed using SPSS and SmartPLS 2.0 software for Partial Least Square (PLS) analysis. The major findings are as follows. Customer satisfaction has a positive direct effect on customer loyalty. Benevolence is the most important element of trust. In Indonesia, benevolence and ability mediate the relationship between customer satisfaction and customer loyalty. Integrity does not, because users of internet banking are aware of honesty and fulfillment of promises. In Taiwan, benevolence and integrity have mediate the relationship between customer satisfaction and customer loyalty but ability does not. The findings of this survey provide researchers and managers with valuable information on the importance of trust in the relationship between customer satisfaction and customer loyalty.
Keywords: Customer Satisfaction, Trust, Benevolence, Ability, Integrity, Customer Loyalty
To cite this document: Thi Mai Le, Nur Aisyah Dwi Hediasri, and Shu-Yi Liaw, "A Cross-Cultural Comparison of E-Banks Based on Multiple Mediations of Trust", Contemporary Management Research, Vol.13, No.4, pp. 219-238, 2017.
Permanent link to this document:
http://dx.doi.org/10.7903/cmr.17843