Showing papers in "Industrial Management and Data Systems in 2013"
TL;DR: The threat of legislation and regulation was a consideration that resulted in companies enhancing their environmental, economic, and intangible performance and reverse logistics practices had low levels of adoption and do not have a significant impact on GSCM performance.
Abstract: Purpose – The purpose of this study is to examine the deployment of pro‐active and re‐active practices in the implementation of green supply chain management (GSCM) and analyze their impact on environmental, economic, and intangible performance by considering business strategy as organizational focus.Design/methodology/approach – Data were collected from a sample of 190 ISO 14001 certified manufacturing companies in Thailand and used to test the research hypotheses. Factor analysis was used to examine the construct validity while multivariate linear regression was used to test criteria validity.Findings – The threat of legislation and regulation (re‐active practices) was a consideration that resulted in companies enhancing their environmental, economic, and intangible performance. Reverse logistics practices (pro‐active practices) had low levels of adoption and do not have a significant impact on GSCM performance.Research limitations/implications – This study did not consider some aspects of organizationa...
355 citations
TL;DR: The findings show a positive relationship between ICT adoption and all the measures of perceived performance analyzed, although the impact is not always immediate since the lag effects and length differ according to the type of ICT.
Abstract: Purpose – The purpose of this paper is to investigate whether information and communication technologies (ICT) resources, including investment and use of specific types of ICT as well as innovative work practices, have a positive impact on several dimensions of firm performance, taking into account both direct and indirect effects and both short and long‐term effects.Design/methodology/approach – An empirical study using data from a sample of 267 Spanish manufacturing SMEs was conducted. Path analysis was used to study direct and indirect ICT impacts and OLS regression was the estimation method employed.Findings – The findings show a positive relationship between ICT adoption and all the measures of perceived performance analyzed, although the impact is not always immediate since the lag effects and length differ according to the type of ICT. Managers' perceptions of ICT impact are related to the adoption of new work practices but the effects also depend positively on the number of years since new work pr...
140 citations
TL;DR: The authors analyse the main determinants of user experience with a specific institution's products and tests the relationship between the proposed variables (accessibility, trust, ease of use and usefulness) and satisfaction with electronic banking.
Abstract: Purpose – The aim of this paper is to contribute to the field of satisfaction research from the perspective of electronic banking users; a topic of great interest to the business strategies of financial institutions In this context, the authors analyse the main determinants of user experience with a specific institution's productsDesign/methodology/approach – A comprehensive review of the scientific literature has justified the development of a behavioural model that explains satisfaction using a set of constructs or endogenous variables Data was collected from a self‐administered web survey in the authenticated section of the electronic banking service of a prestigious financial institutionFindings – The analysis tests the relationship between the proposed variables (accessibility, trust, ease of use and usefulness) and satisfaction with electronic bankingResearch limitations/implications – The study was limited to the data of a single financial institution Caution should therefore be exercised in
100 citations
TL;DR: A proposed model of affective and cognitive antecedents of attitude toward mobile advertising and its effects on mobile advertising acceptance is analysed and shows that entertainment, irritation and usefulness are key drivers of teenagers' attitude towards mobile advertising.
Abstract: Purpose – The purpose of this paper is to analyse key drivers of teenagers' attitude toward mobile advertising and its effects on teenagers' mobile advertising acceptance.Design/methodology/approach – A proposed model of affective (irritation and entertainment) and cognitive (perceived usefulness) antecedents of attitude toward mobile advertising and its effects on mobile advertising acceptance is analysed. The sample consisted of 355 Spanish teenagers. The model was tested using structural equation modelling.Findings – Findings show that entertainment, irritation and usefulness are key drivers of teenagers' attitude toward mobile advertising. Moreover, perceived usefulness reduces irritation. The authors' model also suggests that improving teenagers' attitude toward mobile advertisements is a key factor for teenagers' mobile advertising acceptance.Practical implications – This research offers practical implications for marketing managers interested in targeting mobile advertising campaigns to teenagers. ...
98 citations
TL;DR: The necessity and validity of VSC in lean manufacturing are presented, followed by a case example and in order to make continuous improvement decisions, VSM, VSC and box score offer complete information on the performance of the value stream.
Abstract: Purpose – The purpose of this paper is to identify the shortcomings of traditional cost accounting techniques in lean companies and then it seeks to analyse the validity and convenience of value stream costing (VSC) as a tool in a company that has adopted some concepts of lean manufacturing.Design/methodology/approach – The paper reviews the relevant literature in order to discuss the deficiencies of costing methods in lean manufacturing. It evaluates the requirements of VSC and provides a concrete illustration of VSC in the continuous improvement process of a point of sales terminal assembly line.Findings – The paper evidences the possible mistakes of cost accounting. The necessity and validity of VSC in lean manufacturing are presented, followed by a case example. In order to make continuous improvement decisions, VSM, VSC and box score offer complete information on the performance of the value stream.Research limitations/implications – Although accompanied by an application on a real case study, this i...
84 citations
TL;DR: Trust, involvement and innovativeness were found to have a positive impact on mobile shopper satisfaction, except impulsiveness, which has a negative impact, as the authors proposed.
Abstract: Purpose – The purpose of this paper is to study the role that a relational variable (trust) and three personal variables (impulsiveness, involvement and innovativeness), may play as antecedents of satisfaction of mobile shoppers.Design/methodology/approach – Quantitative information was collected using a survey instrument directed to Spanish mobile shoppers. In total, 447 valid questionnaires were obtained. Data were analyzed using structural equation modeling.Findings – Trust, involvement and innovativeness were found to have a positive impact on mobile shopper satisfaction, except impulsiveness, which has a negative impact, as the authors proposed.Research limitations/implications – The study highlights the importance of gaining m‐shopper satisfaction and different ways of achieving this goal, especially, internal influences.Practical implications – M‐vendors should bear in mind that engendering trust and involvement with the channel is positive if they are to achieve purchaser satisfaction with the med...
83 citations
TL;DR: Empirical results reveal that the three dimensions of supply chain social capital – structural, relational, and cognitive – had significant effects, directly or indirectly, on supply chain integration and performance, and supply chain Integration played a mediating role in the relationships between structural capital and firm performance.
Abstract: Purpose – The aim of this paper is to demonstrate that supply chain social capital has an effect on supply chain integration, which in turn has a significant on firm performance, and then supply chain integration mediates the relationship between supply chain social capital and firm performance.Design/methodology/approach – The authors validated their model and tested the hypotheses using the partial least squares (PLS) structural equation model (SEM).Findings – Empirical results reveal that the three dimensions of supply chain social capital – structural, relational, and cognitive – had significant effects, directly or indirectly, on supply chain integration and performance, and supply chain integration played a mediating role in the relationships between structural capital and firm performance, between relational capital and firm performance, and between cognitive capital and firm performance.Research limitations/implications – Since the survey data were collected at various industries in Korea, it is d...
79 citations
TL;DR: To examine Apple's TI, the authors analyze all applied patents and construct analytical models according to three approaches, which are an objective approach to examining the innovation of Apple from a technological perspective.
Abstract: Purpose – Apple is a representative company of technological innovation (TI) and management. It has launched new and innovative products since 1977, and many companies and business schools around the world have attempted to learn about the success story of Apple's innovation. However, most previous research works on Apple's innovation have been based on qualitative approaches such as experts' opinions. Such studies offer a subjective point of view. By contrast, in this paper the authors aim to study the TI and forecasting of Apple by analyzing its patent applications, which is an objective approach to examining the innovation of Apple from a technological perspective.Design/methodology/approach – TI is an important issue concerning technology management for companies and governments. To examine Apple's TI, the authors analyze all applied patents and construct analytical models according to three approaches. First, they build statistical models using the time series regression and multiple linear regressio...
73 citations
TL;DR: The results show that trust at workplace has a mediating effect on organizational knowledge‐sharing behavior and there is significant correlation between expected personal benefit through sharing knowledge and the development oftrust at workplace.
Abstract: Purpose – The purpose of this paper is to look at the relationships among factors which result in improved knowledge sharing, through the empirical validation of a theoretical model consisting of three dimensions: expected benefit in relation to knowledge sharing, trust at workplace, and employee knowledge‐sharing behavior.Design/methodology/approach – This study targets three technological companies with a total of employees exceeding 1,500 (n=563), utilizing a survey questionnaire as the data collection instrument to test the relationship among the three dimensions. The structural equation modeling approach is used to test the proposed model.Findings – The results show that trust at workplace has a mediating effect on organizational knowledge‐sharing behavior. It is also discovered that there is significant correlation between expected personal benefit through sharing knowledge and the development of trust at workplace.Originality/value – This study contributes empirical data to the predominantly theore...
71 citations
TL;DR: The paper shows how questionnaire surveys, focus groups and case study analysis can be used in combination to provide insights into multi-faceted supply chain phenomena and provides practical guidelines to researchers in the effective use of mixed-methods research based on the concept of methodological triangulation.
Abstract: Purpose - The main aim of the research is to shed light on the role of information and communication technology (ICT) in the logistics innovation process of small and medium-sized third party logistics providers (3PLs). Design/methodology/approach - A triangulated research strategy was designed using a combination of quantitative and qualitative methods. The former involved the use of a questionnaire survey of small and medium-sized Italian 3PLs with 153 usable responses received. The latter comprised a series of focus groups and the use of seven case studies. Findings - There is a relatively low level of ICT expenditure with few companies adopting formal technology investment strategies. The findings highlight the strategic importance of supply chain integration for 3PLs with companies that have embarked on an expansion of their service portfolios showing a higher level of both ICT usage and information integration. Lack of technology skills in the workforce is a major constraint on ICT adoption. Given the proliferation of logistics-related ICT tools and applications in recent years it has been difficult for small and medium-sized 3PLs to select appropriate applications. Research limitations/implications - The paper provides practical guidelines to researchers in the effective use of mixed-methods research based on the concept of methodological triangulation. In particular, it shows how questionnaire surveys, focus groups and case study analysis can be used in combination to provide insights into multi-faceted supply chain phenomena. It also identifies several potentially fruitful avenues for future research in this specific field. Practical implications - The paper's findings provide useful guidance for practitioners on the effective adoption of ICT as part of the logistics innovation process. The findings also provide support for ICT vendors in the design of ICT solutions that are aligned to the needs of small 3PLs. Originality/value - There is currently a paucity of research into the drivers and inhibitors of ICT in the innovation processes of small and medium-sized 3PLs. This paper fills this gap by exploring the issue using a range of complementary research approaches.
66 citations
TL;DR: The results reveal that internal involvement is positively associated with customer and supplier involvement, and it is found that three types of SCI influenceThree types of NPD performance differently.
Abstract: Purpose – The purpose of this paper is to investigate the impacts of three types of supply chain involvement (SCI) on three types of new product development (NPD) performance.Design/methodology/approach – To test the research hypotheses, structural equation modeling was conducted using data from 214 Chinese manufacturing companies.Findings – The results reveal that internal involvement is positively associated with customer and supplier involvement. It was also found that three types of SCI influence three types of NPD performance differently. Specifically, internal involvement is important in improving NPD speed, while customer and supplier involvement have significant effects on NPD cost and NPD speed. Moreover, internal and customer involvement enhance market performance indirectly, whereas supplier involvement improves market performance both directly and indirectly.Research limitations/implications – This research examines the relationship between SCI and NPD performance in China. However, the effect...
TL;DR: The findings of this study suggest, first, that knowledge combination capability has a significant impact on product and process innovation, and second, product andprocess innovation mediate the relations between knowledge combination capabilities and organizational performance.
Abstract: Purpose – The purpose of this paper is to explore the effects of product and process innovation on the relationships between knowledge combination capability and organizational performance.Design/methodology/approach – The data were collected from small and medium‐sized enterprises (SMEs) belonging to the sector of Spanish technology‐based firms (TBFs). This study employs the structural equation model (SEM) to examine the relationships between product and process innovation, knowledge combination capability, and organizational performance.Findings – The findings of this study suggest, first, that knowledge combination capability has a significant impact on product and process innovation. Second, product and process innovation mediate the relations between knowledge combination capability and organizational performance.Research limitations/implications – The sample includes only firms in the technology sector; future studies could analyze another kind of organization. Further studies might also use a wider...
TL;DR: The results indicated that both perspectives of technological perceptions and flow experience have effects on satisfaction, which in turn affects continuance usage of mobile sites.
Abstract: Purpose – The purpose of this research is to draw on both perspectives of technological perceptions and flow experience to examine continuance usage of mobile sites. Design/methodology/approach – Based on the valid responses collected from a survey questionnaire, structural equation modeling technology was employed to examine the research model. Findings – The results indicated that both perspectives of technological perceptions and flow experience have effects on satisfaction, which in turn affects continuance usage. Technological perceptions include system quality and information quality, whereas flow experience includes perceived enjoyment and attention focus. Among them, perceived enjoyment has the largest effect on satisfaction. Research limitations/implications – This research is conducted in China, where mobile internet is still in its early stage. Thus, the results need to be generalized to other countries that had developed mobile internet. Originality/value – Previous research has focused on the...
TL;DR: The results indicate that MO and OC have positive and direct effects on OP, and the effect of MO on OP is significantly increased by enhanced OC.
Abstract: Purpose – The purpose of this paper is to investigate the effect of market orientation (MO) on organizational performance (OP) through organizational commitment (OC) in the intensely competitive environment of high‐tech industrial clusters. The relationships among MO, OC, and OP are also examined.Design/methodology/approach – Structural equation modeling (SEM) was used to analyze the questionnaires completed by employees of 91 high‐tech enterprises (n=335) located in the four science parks in northern, central, and southern Taiwan.Findings – The results indicate that MO and OC have positive and direct effects on OP. The effect of MO on OP is significantly increased by enhanced OC.Practical implications – This study provides corporate managers with valuable knowledge, which can enhance OC and OP. That is, successful organizations must combine the strengths and motivations of internal employees and respond to external changes and demands promptly to demonstrate the organization's value.Social implications –...
TL;DR: The firm's external environment has little influence on the firm's decision to adopt and implement ERP, however, through the mediating role of an internal environment, an EE still indirectly influences the ERP adoption and ERP implementation (ERPI) decision.
Abstract: Purpose – Through an empirical study, this paper identifies a multitude of drivers that facilitate or hinder the implementation of enterprise resource planning (ERP) in business environments. Also, the purpose of this paper is to analyze its role in supply chain operations and assesses its impact on supplier capabilities and performances from supply chain perspectives.Design/methodology/approach – Based on both a contingency theory and a resource‐based view (RBV) of the firm, the research develops a series of hypotheses regarding the use of ERP for strategic sourcing. A large‐scale survey of Korean manufacturers and their suppliers was conducted. A structural equation model was used for data analysis.Findings – The firm's external environment (EE) has little influence on its decision to adopt and implement ERP. However, through the mediating role of an internal environment (IE), an EE still indirectly influences the ERP adoption and ERP implementation (ERPI) decision. Also, the paper found that ERP could ...
TL;DR: Results show that adding process and collaboration quality to the model affects the way system, information, and service quality influences usefulness and satisfaction, suggesting a shift in perspectives and priorities when it comes to B2B e‐commerce transactions.
Abstract: Purpose – The purpose of this study is to propose two additions to the existing IS success model to influence usefulness and satisfaction, and ultimately customer loyalty This study posits that process quality and collaboration quality will significantly influence perceptions on satisfaction, since both considerations are expected to improve interactions between the organization and its customersDesign/methodology/approach – The developed research model was tested in the context of B2B e‐commerce users, employing structural equation modelling‐partial least square to analyze and test the research hypothesesFindings – Results show that adding process and collaboration quality to the model affects the way system, information, and service quality influences usefulness and satisfaction, suggesting a shift in perspectives and priorities when it comes to B2B e‐commerce transactions Furthermore, results show that process and collaboration quality have significant effects on usefulness and satisfaction, reinfo
TL;DR: Investigation of the relationships between system quality, attitude toward incentives and knowledge sharing in a VCoP found only factors within the attitude toward incentive dimension have demonstrated significant influences on the community participants' knowledge sharing behavior.
Abstract: Purpose – Virtual communities of practice (VCoP) are seen as effective means to facilitate knowledge building among professionals. The purpose of this paper is to investigate the relationships between system quality, attitude toward incentives and knowledge sharing in a VCoP. Additionally, individual and collective effect of system quality and attitude toward incentives on knowledge sharing are also examined.Design/methodology/approach – This is an empirical study that targets a major community of practice in human resource management (n=366), utilizing a survey questionnaire distributed on the internet as the data collection instrument to test the relationship among the three dimensions.Findings – The results indicated that: system quality and attitude toward incentives individually have demonstrated a significant effect on knowledge sharing behavior in a VCoP. Collectively, only factors within the attitude toward incentive dimension have demonstrated significant influences on the community participants'...
TL;DR: It is argued that industry renewal or emergence relies on the convergence and evolutionary process of the relevant business ecosystems, including adjustment, adoption, and convergence.
Abstract: Purpose – The purpose of this paper is to explore the ways in which firms nurture the business ecosystem for the development of emerging industries.Design/methodology/approach – The research uses a qualitative research methodology with multiple case studies, namely two groups of companies in the PC and mobile business ecosystems.Findings – This paper argues that industry renewal or emergence relies on the convergence and evolutionary process of the relevant business ecosystems. It analyzes the challenges faced by emerging industries, especially uncertainty issues concerning technology, application, and market. To deal with these uncertainty issues, firms within business ecosystems have developed two kinds of strategies: the core‐firm platform strategy and the niche‐firm supplementary strategy with an integrated supply chain. By using such strategies, firms together follow a three‐step process, including adjustment, adoption, and convergence, to help nurture the emerging industry.Research limitations/impli...
TL;DR: The main aim of this research is to evaluate the effects that experiencing an event has on experience with the promoting brand and “immersion” has been identified as the most important one and brand experience as an important effect.
Abstract: Purpose – One of the channels a brand can use to create experiences is events. The brand promoting the event and its sponsors can obtain various benefits in the form of brand image, personality and notoriety. The main aim of this research is to evaluate the effects that experiencing an event has on experience with the promoting brand.Design/methodology/approach – The study analysed the musical event MTV Winter Festival 2010, considering the opinion of 127 attendees to discover the impact of experiencing the MTV entertainment television channel event in three areas: improved brand experience, improved brand personality and increased brand reputation. EQS was used to test the proposed model.Findings – Regarding event experience antecedents, “immersion” has been identified as the most important one and brand experience as an important effect. Also, brand experience has been found to have a positive impact on exciting brand personality and exciting brand personality in turn on brand reputation.Originality/val...
TL;DR: The findings of this study reveal that quality has the most important impact on customer satisfaction, and the validity and reliability of the ECSI model implementation in Turk Telekom Company is justified.
Abstract: Purpose – Previous researches have proven that customer satisfaction and loyalty are affected by complicated relationships and are challenging to European customer satisfaction index (ECSI) model. Existing approaches mostly limit their hypotheses to linear relationships, which hinder much information that would lead to better modeling and understanding the relationship between customer satisfaction and loyalty. The purpose of this paper is to reveal potential nonlinear and interaction effects that might be embedded in antecedents of ECSI by exemplifying it in Turkish telecommunications sector.Design/methodology/approach – This papar has justified the validity and reliability of the ECSI model implementation in Turk Telekom Company. The path models are tested via conventional structural equation modeling (SEM) and using a novel method, i.e. universal structure modeling with Bayesian neural networks.Findings – The findings of this study reveal that quality has the most important impact on customer satisfact...
TL;DR: The work aims to elucidate an under‐explored business model challenge which exists in parallel with a music piracy challenge and shows that non‐legitimate file‐sharing activity is a heterogeneous issue across countries.
Abstract: Purpose – The purpose of this paper is to estimate the scale of illegal file‐sharing activity across ten countries and to correlate this activity with country revenues. The work aims to elucidate an under‐explored business model challenge which exists in parallel with a music piracy challenge.Design/methodology/approach – The study data are drawn from a number of sources, including a data set of a survey of more than 44,000 consumers in ten different countries undertaken in 2010. Following analysis, all findings are validated by a panel of industry experts.Findings – Results show that non‐legitimate file‐sharing activity is a heterogeneous issue across countries. The scale of activity varies from 14 per cent in Germany to 44 per cent in Spain, with an average of 28 per cent. File‐sharing activity negatively correlates to music industry revenue per capita. This research finds many consumers are not engaging with online business models. Almost one fourth of the population claim that they do not consume digi...
TL;DR: None of the sets of TQM practices directly affects radical innovation, while all of them have a significant and positive relationship with incremental innovation, however, when the paper introduces cultural change as a mediating factor, the model's goodness of fit improves substantially, and all the relations are significant.
Abstract: Purpose – The purpose of this paper is to better understand the influence of total quality management (TQM) practices on incremental and radical innovation, examining the role of diverse cultural change as a mediator, particularly in firms where ever‐increasing competitive pressure demands a combination of quality and innovation.Design/methodology/approach – From previous research on the influence of TQM practices on innovation, the paper proposes a model which is tested through a survey carried out on a sample of 72 Spanish firms that have been drastically hit by competition from Asian companies, achieving a 51.42 percent valid return rate.Findings – None of the sets of TQM practices directly affects radical innovation, while all of them have a significant and positive relationship with incremental innovation. However, when the paper introduces cultural change as a mediating factor, the model's goodness of fit improves substantially, and all the relations are significant.Research limitations/implications...
TL;DR: The purpose of this paper is to identify barriers to obtaining high master data quality barriers and investigates their mutual importance through organizing dataquality barriers identified in literature into a framework for analysis of data quality.
Abstract: Purpose – The development of IT has enabled organizations to collect and store many times more data than they were able to just decades ago. This means that companies are now faced with managing huge amounts of data, which represents new challenges in ensuring high data quality. The purpose of this paper is to identify barriers to obtaining high master data quality.Design/methodology/approach – This paper defines relevant master data quality barriers and investigates their mutual importance through organizing data quality barriers identified in literature into a framework for analysis of data quality. The importance of the different classes of data quality barriers is investigated by a large questionnaire study, including answers from 787 Danish manufacturing companies.Findings – Based on a literature review, the paper identifies 12 master data quality barriers. The relevance and completeness of this classification is investigated by a large questionnaire study, which also clarifies the mutual importance ...
TL;DR: The results suggest that the investments in both technical and human IT resources increase firms' ability to develop effectiveness in NPD, and IT investments strategy should be aligned with effective use of IT functionalities.
Abstract: – The purpose of this paper is to examine if, and how, investments in IT at different levels can create new product development (NPD) capabilities in terms of IT leveraging competence in NPD and NPD effectiveness. The paper also investigates how Iranian small businesses (SBs) can achieve desired marketing performance through developing these capabilities., – The paper is consistent with the perspective on IT‐enabled organizational capabilities. A questionnaire‐based survey was conducted to collect data from 218 businesses or NPD managers of SBs in Iran., – IT leveraging competence in NPD and NPD effectiveness are valuable key capabilities that transform the value of IT resources to a firm's performance for Iranian SBs. Investments in both technical and human IT resources have positive effects on the development of NPD capabilities, and thus performance in the surveyed SBs., – Among other limitations, relying on a small sample size and cross‐sectional data of this research, and lack of generalizability of findings tend to have certain limitations., – The results suggest that the investments in both technical and human IT resources increase firms' ability to develop effectiveness in NPD. However, IT investments strategy should be aligned with effective use of IT functionalities, as the effect of IT leveraging competence in development of NPD effectiveness is more pronounced. Second, IT leveraging competence in NPD and NPD effectiveness are important intermediate organizational capabilities through which the benefits of both technical and human IT resources are converted into performance effects at the firm level for Iranian SBs., – This case study explores how Iranian SBs can develop NPD capabilities, and subsequently, marketing performance, a topic that has received little attention to date.
TL;DR: The innovation effect is more influential for innovators and opinion leaders than it is for all adopters, however, it diminishes as time passes and the imitation effect becomes a more powerful factor for the early majority, late majority and laggards.
Abstract: Purpose – The purpose of this paper is to investigate longitudinal patterns of ICT and non‐ICT products' adoption over life cycles.Design/methodology/approach – The Bass diffusion model is used to discern distinctive changes in users' adoption behavior due to the innovation and the imitation effects.Findings – The innovation effect is more influential for innovators and opinion leaders than it is for all adopters. However, it diminishes as time passes. Conversely, the imitation effect becomes a more powerful factor for the early majority, late majority and laggards. The imitation effect in the ICT industry is greater than that in the non‐ICT industry, revealing the high network effect in ICT diffusion.Research limitations/implications – Mobile phones are not the representative of all ICTs as the automobiles also do not represent all utility products. More ICT and conventional products need to be included and compared for greater generalization of the results from different countries.Practical implications...
TL;DR: It is shown that IT capabilities positively and significantly influence all three constructs and that the significance level of firm value is higher than that of firm performance and that of future firm performance.
Abstract: Purpose – The purpose of this paper is to simultaneously determine the impact of information technology capabilities on firm performance, future firm performance, and firm value.Design/methodology/approach – The secondary data for 480 matched‐firms are collected from InformationWeek (which provides the IT capabilities ranking) and the Compustat database (which provides financial data).Findings – The results show that IT capabilities positively and significantly influence all three constructs and that the significance level of firm value is higher than that of firm performance and that of future firm performance. That is, IT capabilities are more relevant to firm value, which represents growth opportunities, intangible assets, and innovation, etc.Practical implications – Based on these empirical findings that IT contributes more to the long‐term influences than to the short‐term influences, firm managers should pay more attention to the strategic positioning that IT provides for firms rather than only enha...
TL;DR: Two HRM climate dimensions have an indirect (through job satisfaction and job involvement) and direct effect on perceived organisational performance, although dimension “collaboration” has a much stronger effect on employees' job satisfaction, and perceived organisation performance factor, than the other dimensions.
Abstract: Purpose – HRM climate is the intervening variable that relates implemented HRM practices to individual reactions. The purpose of the study is to contribute to the understanding of HRM climate construct, through the study of the role of HRM climate in employees' attitudes.Design/methodology/approach – Based on the literature review a model is proposed that links HRM climate perceptions to job satisfaction, job involvement and perceived organisational performance. The model was tested on a sample of 574 Slovenian employees from the manufacturing sector. The model of HRM‐attitudes relationship was tested with partial least squares approach to structural equation modelling.Findings – Two HRM climate dimensions (collaboration and structure) have an indirect (through job satisfaction and job involvement) and direct effect on perceived organisational performance, although dimension “collaboration” has a much stronger effect on employees' job satisfaction, and perceived organisational performance factor, than the...
TL;DR: The research refutes the “traditional view” that small firms are driven by cost, quality, flexibility and delivery only and supports recent research which has argued that there has a shift in terms of what competitive priorities are being pursued.
Abstract: Purpose – The purpose of this paper is to examine the state of small manufacturing companies in Brazil. The paper seeks to identify their competitive priorities based on their recent developments and their anticipated opportunities and challenges.Design/methodology/approach – This is an exploratory study based on semi‐structured telephone interviews. The interview guide contained around 30, mainly open‐ended questions.Findings – The research both confirms and refutes previous research. It refutes the “traditional view” that small firms are driven by cost, quality, flexibility and delivery only; it supports recent research which has argued that there has been a shift in terms of what competitive priorities are being pursued. More specifically, innovativeness was identified as an important new competitive priority, but there was little evidence in support of other recently proposed priorities like security and sustainability.Research limitations/implications – This study is restricted to one area of Brazil ...
TL;DR: The survey results indicate that strategic sourcing significantly impacts buyer‐supplier relationships, supplier evaluation, and sourcing performance of buying companies, and the study shows that supplier evaluation significantly influences buyer‐Supplier relationship.
Abstract: Purpose– The purpose of this paper is to investigate performance outcomes of strategic sourcing, specifically examining how strategic sourcing affects buyer-supplier relationship, supplier evaluation, and sourcing performance from the buying firm's perspective in the context of the US textile and apparel industry.Design/methodology/approach– This study provides an empirical investigation of a theory-based model integrating the resource-based view and the relational view of strategic management. The model is tested using data from 180 US textile and apparel firms by structural equation modeling.Findings– The survey results indicate that strategic sourcing significantly impacts buyer-supplier relationships, supplier evaluation, and sourcing performance of buying companies. The study also shows that supplier evaluation significantly influences buyer-supplier relationship.Research limitations/implications– Given that the data are from a specific industry, the generalizability of current findings to other industries may require additional investigation.Practical implications– Sourcing becomes a key strategic consideration for textile and apparel firms to sustain or improve their competitiveness.Originality/value– The study contributes to the literature by developing a research model based on a multi-theoretical perspective and conducting a large-scale empirical survey in the textile and apparel industry and analyzing the model by structural equation modeling. The dynamic textile and apparel industry is a classical representation of global supply chain, characterized by the industry's significant contribution to the world economy and international trade, the extremely worldwide spread supply network, and the tremendous competition in global market. Examining strategic sourcing's influences in this important industry provides many valuable implications for industrial practitioners.
TL;DR: The result of this study suggests that tier 1 suppliers of the automotive industry in ASEAN considered quality information and supplier relationship instead of people management, as the drivers of process management.
Abstract: Purpose – The purpose of this study is to examine the relationship between quality management practices as well as their impact on organisational performance in the ASEAN regional context.Design/methodology/approach – A sample of 115 data collected from automotive parts/components manufacturing companies in five ASEAN countries (Indonesia, Malaysia, Philippines, Thailand, and Vietnam) was used to test the proposed research hypotheses. A two‐step modelling approach was employed to model the data by using structural equation modelling (SEM).Findings – Leadership of the organisations tend to focus on their external (customers and suppliers) rather than internal (employees) partners. The result of this study also suggests that tier 1 suppliers of the automotive industry in ASEAN considered quality information and supplier relationship instead of people management, as the drivers of process management.Research limitations/implications – The study was limited to a single industry. The study did not consider som...