Showing papers in "International Journal of Business Excellence in 2019"

Connecting the dots between CSR and brand loyalty: the mediating role of brand experience and brand trust

Abstract: The study proposes a model that extends the corporate social responsibility (CSR) literature by bridging a gap concerning the mediating effect of brand experience and brand trust on CSR - brand loyalty linkage. A survey with 354 respondents around the shopping malls (in Delhi-the capital of India) with the consumers of fast moving consumer goods (FMCG) was conducted to test the hypothesis. Findings indicate that there is no direct impact of consumer perceived CSR on brand loyalty. The consumer perceived CSR influences the brand loyalty through the mediation of brand experience and brand trust. The indirect effect of CSR on brand loyalty through brand experience is stronger in comparison with the indirect effect through brand trust. Hence, this study emphasises that consumer perceived CSR alone is not sufficient to improve customers' loyalty toward the FMCG brands. FMCG brands need to create unique and memorable brand experiences to gain brand loyalty along with indulging in CSR activities.

Configuration of organisational justice and social capital: their impact on satisfaction and commitment

Abstract: This study argues that the limited information of individuals in responding to organisational policies forces them to evaluate justice subjectively. Referring to social identity theory, this study proposes social capital as a key factor in explaining individual behaviour in evaluating distributive justice and procedural justice. An individual's high social capital tends to be oriented towards groups with different justice principles. Applying an experimental design, this research discusses the controversies of distributive and procedural justice impact on job satisfaction and organisational commitment. The substantial finding in this research explains that contextual aspects, such as distributive justice, procedural justice, and social capital, play a large role in elaborating satisfaction and organisational commitment.

Lean Six Sigma approach: a strategy to enhance performance of first through time and scrap reduction in an automotive industry

Abstract: The purpose of this paper is to demonstrate widespread to improve first through (FTT) and reduces scrap formation through the strategic application of Lean Six Sigma (LSS) in the Indian automotive industry. The comprehensive LSS strategy DMAIC (an acronym for define, measure, analyse, improve and control) was used to achieve the desired target overcome low FTT and high scrap generation. LSS strategy will proactively work as competitive tool for insipid economical growth of automotive companies. During the case research, result witnessed through LSS strategy FTT had been improved 21.21% and scrap genesis reduced 12.80% in 15 months duration. Although industries have their own experts and business analyst, moreover research study may provide influential help to improve FTT and scrap reduction in ongoing situation with help of LSS tools value stream mapping, SIPOC diagram, fishbone diagram, Pareto chart and validation method.

Human capital dimensions and firm performance, mediating role of knowledge management

Abstract: The study was aimed to examine the impact of human capital dimensions on form survivability. The study further investigated the mediating role of knowledge management in the said relationship. To measure human capital six dimensions (education, experience, health, personal attributes, skills, and training) were utilised. The data was collected through a structured questionnaire. The respondent's agreeableness on statements was measured by five-point Likert scale. The sample size of the study was 342 responses collected from the owners of SMEs in Iraq. A structural model was developed to relate the variables and these relationships were examined using partial least square structural equation modelling (PLS-SEM). SmartPLS 3.0 was used to analyse the data. The findings suggest the positive and significant impact of HC-dimension on firm survival. The results also suggest the mediating role of knowledge management on the relationship of HC-dimension (education, skills, and training) on firm survival. The results were supported by the existing literature. Moreover, the research implication, limitations and future research avenues were presented.

Examining the relationship between critical success factors of total quality management implementation and business performance: a structural equation modelling approach

Abstract: The objective of the study is to examine the relationship between critical success factors of total quality management implementation and business performance. A survey method of data collection was adopted to collect primary data from small-scale manufacturing organisations in a regional manufacturing cluster. The two-step structural equation modelling approach is followed to examine the relationship between critical success factors of total quality management implementation and business performance. The study identified seven critical success factors such as top management commitment, customer focus, strategic planning, process management, people management, leadership, and supplier management which play a major role in determining the success of quality management practices. The study also found that there is a strong positive relationship between total quality management practices and business performance, and contributes to the growing body of literature.

Understanding the connect between digitalisation, sustainability and performance of an organisation

Abstract: Digitalisation of organisations is rampant in current times. For both government (Digital India Initiative) and commercial organisations, connectedness to digital platforms is required and investment in digital platforms is a competitive priority. This investment also has strategic implications as it has the capability to reduce certain costs and enhance the effectiveness of an organisation's systems. Going digital involves many indirect benefits and also direct costs. Thus, it becomes imperative to understand the cost and benefit structure of digital platforms in organisations and the effectiveness of such platforms. The basic premise of this study is to understand the effect of digitalisation on the business and efficiency in an organisation which has chosen investments in digital assets and information technology. This research paper tries to answer a very basic question on the effect and effectiveness of digitalisation on companies and analyses the effect. Investment in information technology was found to be positive and highly correlated with sales and moderately correlated with PAT. The regression analysis also indicates that sales and PAT have positive coefficients for IT investments. One significant finding of the study is that the effect of digital investment was positive on PAT and sales.

Environmental management accounting practices, environmental management system and environmental performance for the Malaysian manufacturing industry

Abstract: The aim of this study is to examine the relationship between environmental management accounting practices (EMAP), environmental management system (EMS) and environmental performance (EP) for the Malaysian manufacturing industry. EMAP and EMS is one of the important strategic management accounting to improve the EP in the manufacturing industry. This study is using a structural equation modelling (SEM) technique to test the relationship between EMAP, EMS, and EP for the Malaysian manufacturing industry. Indeed, the SEM technique enables the researcher to test the relationship between EMAP, EMS, and EP structural model for Malaysian manufacturing industry. Based on the proposed conceptual model, research hypotheses were developed. Therefore, this study would provide new insights for the environmental management accounting area including EMAP and EMS in order to improve EP for the Malaysian manufacturing industry.

Does gamified elements influence on user's intention to adopt internet banking with integration of UTAUT and general self-confidence?

Abstract: The present study develops an integrated model combined with unified theory of acceptance and use of technology and general self-confidence in internet banking adoption context. The current study goes a step further by examining moderating role of gamification between user's intention to adopt and user's intention to recommend internet banking. Data was collected from 398 customers of commercial banks. The theoretical model was tested using structural equation modelling (SEM). Findings indicate that integrated UTAUT model has significant influence (R2 - 75.3%) on user's intention to adopt internet banking. For practitioners, it is recommended that they should focus on both technology and game mechanic factors to boost the confidence of internet banking users. This paper makes a unique contribution to information system (IS) and services marketing literature with reference to Pakistan.

Taxonomy of innovation capability framework with future directions

Abstract: Different frameworks on innovation capability have evolved especially during the last five years and it is developed under several determining factors of various organisations. However, the divergence of the research outcome makes the innovation capabilities quite complicated to well understand its utilisation in practice. This study presents a taxonomy of available literature and knowledge in relation to innovation capability to realise how innovation capability is approached and estimated by various authors, its conceptualisation and to provide a path for future research in this field of study. Based on a systematic review of studies on framework of innovation capability published between 2000 and 2014, a framework which brings together various variables enhancing innovation capability of any organisation is proposed and discussed. Results highlight several ways which would help practitioners, academicians and policy makers to further enhance innovation capability and the researchers to channel their efforts in studying the phenomenon more meaningfully.

Investigating employee creative performance with integration of DeLone and McLean information system success model and technology acceptance model: the moderating role of creative self-efficacy

Abstract: Internet usage has rapidly become an indispensable adjunct in organisations operations and has improved individuals' daily life. Therefore, the present study develops an integrated model with combination of DeLone and McLean IS model, creative self-efficacy and technology acceptance model in order to investigate employees' actual usage of internet in organisations and its impact on employees' creative performance. This study extends the body of knowledge in this subject and examined the moderating effect of creative self-efficacy between actual use of internet and employee creative performance. For data analysis structural equation modelling (SEM) approach was used. Results indicate that DeLone and McLean and technology acceptance model constructs jointly explained R2 72.0% variance in actual use of internet. Moreover, findings confirmed that creative self-efficacy moderate the relationship between actual use of internet and employee creative performance. The importance level of the constructs was assessed with (f2) effect size and IPMA analysis.

Analysis of auditor competencies and job satisfaction on tax audit quality moderated by time pressure (case study of Indonesian tax offices)

Abstract: This research aims to examine the effect of auditor competencies and job satisfaction in regard to the quality of the tax audit under time pressure as a moderating variable. The testing is performed by examining the main effect of auditor competencies and job satisfaction with regard to the quality of the tax audit, which is then followed by testing the effect of the interaction between auditor competencies and time pressure as well as between job satisfaction and time pressure on the quality of the tax audit. The population in this study consists of tax auditors in a tax office in Indonesia. The research method used includes quantitative research and the partial least square (PLS) regression analysis. The results show that auditor competencies and job satisfaction have a significant effect on the process quality and the resulting quality of the tax audit, while the interaction between auditor competencies and time pressure and the interaction between job satisfaction and time pressure do not reduce the process quality and the resulting quality of the tax audit.

The mediating role of ethical organisational climate between HRM practices and HR outcomes in public sector of Saudi Arabia

Abstract: Understanding the main human resource management (HRM) practices is critical for an organisation success or failure. Despite the recent surge in HRM practices studies, little has been discussed about mediating role of organisational ethical climate between HRM practices and HR outcomes in public organisation of Saudi Arabia. The present study develops a theoretical framework grounded in HRM practices namely: training and development, performance appraisal, compensation and reward, organisation planning and HR outcomes include: employee's satisfaction and employees retention with mediating role of organisational ethical climate. A total number of 236 HR managers of public organisations participated in this research. The research model was empirically tested using structural equation modelling (SEM). The findings reveal that all four dimensions of HRM practices have significant influence on employee's satisfaction and employee's retention with mediation of organisational ethical climate. Finally, limitations and future research directions have been discussed.

Managing agility in the downstream petroleum supply chain

Abstract: The aim of the current study is to examine the effect of marketing and supply chain orientation under environmental uncertainty on supply chain agility of downstream petroleum supply chain in India. Data was collected from 348 petrol stations in the states of Uttarakhand, Uttar Pradesh and Haryana, India. Path analysis was performed to know the strength of the relationship between the identified variables. The findings show that marketing orientation and supply chain orientation are antecedents of agility. Based on the findings, the study proposes solutions to issues being faced in the downstream petroleum supply chain in India. The current research applies past findings on supply chain agility in the context of downstream petroleum supply chains in India and addresses the lack of academic research as well as provides solutions to the identified issues of downstream petroleum supply chains in India.

Lean Six Sigma: Literature Review & Implementation Roadmap for Manufacturing Industries

Abstract: Nowadays by virtue of current economic crisis, an ever-increasing number of organisations are looking for management systems that enable them to make their processes flawless, enhance their product quality and/or service characteristics, reduce costs, improve profitability and customer satisfaction. Research has featured a requirement for a specific and feasible integration of Lean with Six Sigma to develop Lean Six Sigma culture in the manufacturing sector by providing a roadmap to manage and sustain change. Many issues have been analysed in this paper and important themes have been cited which includes: execution, critical success factors, benefits and obstacles of Lean Six Sigma deployment. The analysis of 127 articles from 1989 to 2017 has resulted in significant benefits. Hence, this research could provide valuable insights to practitioners.

Impact of social media marketing activities on brand equity and brand commitment in the leather industry

Abstract: Social media marketing is increasing traffic, or entering a website or paying attention to an issue through social media. Its programs usually focus on trying to create a content that can attract attention of the audience and encourage readers to share it among social media. The goal of this research is studying the impact of social media marketing activities on brand equity and brand commitment in the leather industry. Data collection method is descriptive-correlation type and in terms of objective, it is an applied research. The library-field study and questionnaire were used for data collecting. Therefore, 483 customers of Novin Charm Company selected as a sample. In order to evaluate the causal model and to check the reliability and validity of the measurement model, structural equation model is utilised. The provided model and data obtained through questionnaires analysed through SMART PLS software. Finally, the results of this study showed that brand equity and brand commitment is significantly influenced by social media activities.

Employee commitment to strategy implementation and strategic performance: organisational policy as moderator

Abstract: The purpose of this paper is to examine employee commitment to strategy implementation and the moderating role of organisational policy in the relationship between employee commitment to strategy implementation and strategic performance. The study adopts a survey method to collect data from 105 employees on managerial levels of the four multinational firms operating in the mobile telecommunication sector in Nigeria. This research suggests that employee commitment to strategy implementation and organisational policy have direct positive and significant relationship with strategic performance. Additionally, organisational policy moderates the relationship between employee commitment to strategy implementation and strategic performance. By paying attention to the importance of employee commitment to strategy implementation managers/executives can significantly increase their firm's strategic performance. Managers and executives have a better understanding of the importance of organisational policy and creating an environment that supports employee commitment to strategy implementation to achieve superior strategic performance.

Sustainability in lean manufacturing: a systematic literature review

Abstract: The aim of this paper is to explore and evaluate earlier work done on sustainable lean manufacturing (SLM). Some business structures are deliberated and discovered in the previous literature. Sustainable lean manufacturing includes varied integration and correlation of variables in the manufacturing industries. This paper explores the combination of lean and sustainable manufacturing and their implementation effects in the manufacturing industries. Researchers and experts explained the lean and sustainable manufacturing relationship in form of socio-economic and environmental aspects. In this study, major gaps explored in a sustainable lean environment in automobile manufacturing industries. In continuation of gaps, 97 key research papers were reviewed extensively to explore the research gap of SLM. Role of employee involvement in SLM implementation need to be explored in Indian automobile industries. Learning workshop on lean culture is found as important key for SLM implementation. Descriptive analysis of sustainable lean manufacturing explored and further scope of improvement suggested.

An integrated framework of supply chain resilience enablers: a hybrid ISM-FANP approach

Abstract: Supply chain resilience (SCRes) as the capability of being responsive to unplanned changes and disruptions has become a key to remain competitive in today's dynamic business environment. The purpose of this paper is to develop an integrated framework for identifying and evaluating the enabling factors of SCRes. An extensive literature review is conducted to construct a comprehensive set of SCRes enablers and an integrated interpretive structural modelling and fuzzy analytic network process (ISM-FANP) methodology is proposed to analyse the identified factors. The proposed framework provides a unified, structured view of the SCRes enablers as well as their inter-relationships and identifies the most influential prerequisites that contribute to achieving a more resilient supply chain. The results of applying the proposed framework shed light on the key strategies that should be adopted by supply chain managers to enhance SCRes performance and maintain supply chain operations under unexpected disturbances.

Acceptance of mobile banking in Islamic banks: integration of DeLone and McLean IS model and unified theory of acceptance and use of technology

Abstract: The aim of this study is to investigate the factors that influence on user intention to adopt Islamic mobile banking. Islamic mobile banking is relatively new area of research when compared with other traditional online banking services such as internet banking and conventional mobile banking. Thus, understanding the determinants that influence on Islamic banking user intention is important. The present study integrates two well-known theories; the unified theory of acceptance and use of technology and DeLone and McLean IS success model in order to investigate user's behaviour towards adoption of Islamic mobile banking in Palestine. Findings of the structural equation modelling depicted that factors underpinned UTAUT and D&M model explained R2 61.3% variance in user intention to adopt Islamic mobile banking. IPMA analysis suggested that managers and policy makers should focus on system quality in order to boost Islamic mobile banking adoption among customers of Islamic banks.

Knowledge workers, organisational ambidexterity and sustainability: a conceptual framework

Abstract: In this paper, we highlight that ambidextrous organisations are more likely to achieve organisational sustainability which is a growing concern in the current volatile, uncertain, complex and ambiguous (VUCA) environment. Ambidextrous organisations can achieve sustainability through exploration and exploitation using three approaches, that is, sequential, structural and contextual. Knowledge workers comprising the top management team, senior leaders and other employees play an important role in choosing the approaches to organisational ambidexterity and therefore, to organisational performance and organisational sustainability. We further suggest that this process is influenced by strategy, structure and culture in the organisations. Thus, this paper adds to the literature on organisational ambidexterity and sustainability by proposing a conceptual framework.

SSTQUAL model: assessment of ATM service quality in an emerging economy

Abstract: This study aims to identify the key dimensions of automated teller machine (ATM) service quality and attempts to analyse the dynamic relationships among service quality, e-satisfaction and e-loyalty in Indian bank industry. Items were drawn from well-known SSTQUAL model, with cultural adjustment and industry specific modifications. A structured questionnaire in English language was used to collect the data from 360 ATM users. Research findings show that security/privacy and enjoyments have emerged as key dimensions that concern ATM users in India. The relative importance of the SSTQUAL dimensions identified in this study provides bank managers with a handbook as to which issues are critical in order of importance. Because of the limited sample size, the research results may lack generalisability. More replicative works are needed to enhance the generalisability.

Consumer perception of corporate social responsibility and purchase behaviour

Abstract: The purpose of this paper is to investigate whether the consumers' perception of corporate social responsibility (CSR) has an impact on their purchase behaviour. A survey of consumers has been made to meet the objective of the research. Exploratory factor analysis (EFA) is conducted to identify different dimensions of CSR perception of consumers and subsequently the impact of these dimensions of CSR on purchase behaviour is tested using multiple regression analysis. CSR perception of consumer has been factorised into four dimensions: instrumental CSR (ICSR), normative CSR (NCSR), non-voluntary (NVCSR) and legal CSR (LCSR). ICSR and NCSR are found to positively impact purchase intention and willingness to pay; whereas LCSR negatively impacts purchase behaviour and NVCSR has no influence on consumers.

ISM-MICMAC approach for evaluating the critical success factors of 5S implementation in manufacturing organisations

Abstract: The objective of this paper is to ascertain and evaluate the critical success factors (CSFs) that affect the fruitful implementation of 5S in manufacturing organisations. 20 CSFs of 5S has been recognised through extensive literature survey and experts' views. Subsequently, interpretive structural modelling (ISM) approach has been applied for instituting inter-relationship between identified CSFs. Further, MICMAC analysis was applied to classify the CSFs into different groups. From ISM-MICMAC analysis, it was found that effective top management contribution, education and training, proper leadership, establishment of role and responsibility, cognition of 5S, integration with the organisational objectives, integration with quality improvement approaches, proper implementation plan and financial resources are the key CSFs. These CSFs were found to exhibit a significant role in successful implementation of 5S.

Entrepreneurship education management in India

Abstract: While entrepreneurship education has been started and popularised in many institutions of tertiary education in India little is known at this point about the effect of these courses. This study seeks to address this research gap. It aims to: 1) gauge the significance of entrepreneurship among post graduate business students who would be India's next generation of entrepreneurs; 2) understand how entrepreneurship is integrated in the curricula of business schools in India; 3) examine the link between entrepreneurial education and students' entrepreneurial intentions and characteristics. The opinions of 190 postgraduate business students, 14 former students and directors/deans of eight business schools have been taken. This study indicates that entrepreneurship education powerfully motivates young people to start their own venture. It is now difficult for young people to find the traditional 'job-for-life' careers. Enterprise education is looked upon as a vital prerequisite to prepare the youth for the dynamics of the job market.

Does customer satisfaction exist in purchasing and usage of electronic home appliances in Bangladesh through interaction effects of social media

Abstract: The objective of the study was to investigate the impact of product quality, quality of service and perceived value on customer satisfaction with the intensity of social media effect. The study was conducted based on quantitative research methodology for which a structured questionnaire was developed to collect data from 323 households in Bangladesh. A judgmental sampling technique was adopted for data collection by using the social media. Collected data was analysed using SEM-AMOS and SPSS. The result revealed that product quality, quality of service and perceived value have positive and significant effects on customer satisfaction with usage level of social media. The outcomes of this study will help managers promote their brands through social media to build a strong customer base. This study also contributes to the body of knowledge by providing some evidence of relationships among product quality, quality of service, perceived value and customer satisfaction.

TQM to business excellence: a research journey (1985-2018)

Abstract: This study aims at providing a comprehensive research guide from total quality management (TQM) to business excellence for future researchers. A total of 371 research papers are selected ranging from 1985 to 2018 and are exhaustively reviewed to provide the major insights. It can be safely concluded that over the years, focus areas have shifted from total quality management to performance management and finally to business excellence. Another interesting trend observed is that there has been a significant increase in the awareness and deployment of business excellence practices specially in context of developing countries. The outcome of this research work in terms of providing literature classification, definitions of business excellence, prominent global and national business excellence models and success factors will be of utmost help for the academia as well as practitioners. Limitations of this research work lies in its scope in terms of review of selected list of studies.

A systematic literature review of Lean Six Sigma in financial services: key finding and analysis

Abstract: The paper intends to analyse the impact of LSS in financial services through systematic literature review and identify current research gaps. It focuses more on exploring the different concepts in the area of financial services by performing a systematic literature review along with data visualisation techniques. The literature review of articles that are published in peer-reviewed scholarly journals from 1993 to 2017 was collected for performing the content analysis. Based, on the descriptive analysis performed on the collected materials, many results about the articles trend in the selected areas were found. Further, the content analysis revealed many research inferences like the role of e-banking, success factors, barriers in the context of LSS. Further, proposed work for future researchers in this field. The paper presents a systematic and unique application to detect the various opportunities for LSS in the financial domain.

Analysing the challenges in sustainable agricultural supply chain system in India

Abstract: An effective, sustainable agricultural supply chain system (SASCS) plays an important role in sustaining and stimulating development and growth in the agricultural and food sector. It covers all the activities involved in moving the agricultural produce from the farm to the end user. There are some challenges to this domain, which are constricting its growth in India. The objective of the present investigation is to identify the most crucial problems in the agricultural supply chain system through a literature survey and expert judgements. The explored challenges are modelled using the analytic hierarchy process (AHP). After analysing the factors, the top three identified significant challenges of the hierarchical model are-lack of agricultural supply chain infrastructure (C1), lack of integration among the national agricultural markets (C2) and seasonality of the agricultural produce and long gestation period for the projects of infrastructure (C4). The developed AHP model will guide the decision and policy makers in formulating the appropriate sustainable policies for improving the overall agricultural supply chain performance.

Prioritisation of lean construction barriers in Qatari context: a fuzzy AHP approach

Abstract: This study identifies, reviews and prioritises lean construction barriers in Qatari context. Lean has been widely adopted in manufacturing and service sectors, but its applications in construction sector are found in scarce. The study addresses an urgent need of identifying lean construction barriers (LCBs) and its prioritisation. For obtaining a comprehensive barrier set, the study uses Scopus database. Subsequently, fuzzy analytical hierarchy process (FAHP) is applied for barrier intensity and ranking. This study prioritises 28 barriers that hinder lean adoption in construction. The results reveal that 'policy related barriers' and 'economic and managerial barriers' possess high intensity in obstructing lean adoption. The authors expect that critical review and prioritisation of lean construction barriers will help both researchers and practitioners in formulating appropriate strategies to overcome these barriers.

Total quality management practices and their impact on performance: case study of Royal Jordanian Airlines

Abstract: This study aims to examine the relationship between TQM practices and the organisational and quality performance of the Royal Jordanian Airlines and to specify which of the studied practices control the performance. The methodology used in this research is based on a questionnaire survey. The independent variables included the TQM practices (top management commitment, training and education, teamwork and continuous improvement) and the dependent variables are the organisational performance and quality performance. The data were obtained from 179 members in the top managerial positions of the RJ out of 247. A statistical analysis (SPSS) was used to analyse and examine the study hypotheses; correlation analysis was employed to test the validity of the procedure. Reliability and validity were examined along with measuring central tendency. Findings reveal a strong relationship between TQM practices and organisational and quality performance of the Royal Jordanian Airlines. The study recommends that managers should consider TQM practices to enhance performance, allocate resources and develop an environment that supports continuous improvement ideas.