International Journal of Business Information Systems 

About: International Journal of Business Information Systems is an academic journal published by Inderscience Publishers. The journal publishes majorly in the area(s): Computer science & Engineering. It has an ISSN identifier of 1746-0972. Over the lifetime, 391 publications have been published receiving 1215 citations. The journal is also known as: IJBIS & Business information systems.

Factors propelling the adoption of internet banking: the role of e-customer service, website design, brand image and customer satisfaction

Abstract: In recent years, technology adoption has been seen as a critical and distinct topic in e-commerce research. Looking at the challenges in technology adoption faced by banking sector of Pakistan, this study examined the effect of website design, customer service and brand image on customer's intention to adopt internet banking. Additionally, customer satisfaction is integrated in theoretical framework as a mediating variable. The data for this study was collected from internet banking users. Structural equation modelling (SEM) has employed to evaluate the hypothesised relationships. The results of this study revealed that the adoption of internet banking in Pakistan is motivated by a set of specific factors (i.e., website design, e-customer service, customer satisfaction and brand image). Practically, these results will help policy makers to understand critical factors that influence on customer's intention to adopt internet banking in Pakistan. Finally, limitations and future research directions have been discussed.

Factors propelling the adoption of internet banking

Abstract: In recent years, technology adoption has been seen as a critical and distinct topic in e-commerce research. Looking at the challenges in technology adoption faced by banking sector of Pakistan, thi...

Internet banking in Pakistan: an extended technology acceptance perspective

Abstract: The growing attractiveness of internet banking is contributing well in the success and growth process of banking sector around the world (Xu et al., 2009). This study examines the integrative framework of internet banking (IB) in Pakistan using technology acceptance model (TAM) with the integration of several risk dimensions and initial trust model. The techniques of both exploratory and confirmatory factor analyses are employed to assess the reliability and validity of the measurement model. The structural equation modelling method was also applied to investigate the hypothetical framework with the help of literature's recommended goodness-of-fit measurements. The findings of the study found significant contribution of personal propensity to trust, structural assurance, and familiarity with bank in influencing initial trust of people to accept IB. The findings are beneficial for banks that are pursuing IB in formulating strategies of enhancing user's acceptance of internet banking in Pakistan.

The use of UTAUT to investigate the adoption of e-government in Jordan: a cultural perspective

Abstract: E-government is believed to be vibrant in developing the public sectors around the globe, as it assures more accountability and transparency. Jordan, as a developing country, has developed a number of e-government services. The success of e-government services is dependent one both; the government support as well as citizens' willingness to adopt those e-government initiatives. This study adopted a modified version of the unified theory of acceptance and use of technology (UTAUT) to examine factors that determine the adoption of e-government services in Jordan. Also, the study aims to examine whether and how national culture has an impact on e-government adoption. A survey collected data from 1,132 users of Jordan's e-government services. Using partial least squares (PLS) of structural equation modelling (SEM) analysis technique, the results show that all the five factors, namely: performance expectancy, effort expectancy, social influence, facilitating conditions and behavioural intention have significant effect on the adoption of e-government services in Jordan.

A study of relationship between transformational leadership and task performance: the role of social media and affective organisational commitment

Abstract: In today's society, social media have become an almost essential part of everyday life, particularly in the organisations where almost every employee and manager/leader use social media. Recently scholars have started to investigate leader's communication with their employees by using social media. However, leader's role in motivating their followers to use this innovation and increase performance is ignored by researchers. Using social capital theory as a base, the objectives of the present study are to examine the role of social media and affective organisational commitment between the relationship of transformational leadership (TFL) and employee's task performance (ETP). The proposed model was tested with the data collected from 254 employees from insurance companies situated in China. Model was tested by PLS-SEM with using SmartPLS 3. Findings of the study suggest that transformational leadership has a direct positive relationship with task performance and affective organisational commitment as well as indirect positive relationship via social media on task performance. This study contributes to the existing literature in the field of social media, leadership, commitment, and performance. Implications, limitations and future research are discussed.