Showing papers in "International Journal of E-business Research in 2018"

How Relevant Are Risk Perceptions, Effort, and Performance Expectancy in Mobile Banking Adoption?

Abstract: This article provides a comprehensive overview of the adoption process using evidence from m-banking adoption in Pakistan. A survey design was used and 189 responses were received from across Pakistan and analyzed using Smart PLS application. Findings suggest that research on the effect of risk in the adoption process remains inconclusive. Contrarily, consumers have overcome many fears due to the usefulness, indispensability, high security features, and effort expended in the use of financial services delivered through m-banking. Perceived risk’s (PR) direct influence was found to be generally weak. However, PR plays a major role in the pre-adoption process because it’s weak and direct inhibiting influence become an “enhancer” in the association between effort expectancy (EE) and the three key TAM/UTAUT constructs [performance expectancy (PE), attitude (ATT), and adoption intention (INT)]. Most importantly, the role of EE as a strong driver of PE, ATT, INT, and its significant interaction with PR highlights the unique role that both risk and EE play in the adoption process. KEywoRdS Attitude, Developing Country, Intention, Mobile Banking Adoption, Perceived Risk

Challenges of Cloud Computing Adoption From the TOE Framework Perspective

Abstract: Cloud computing can be classified as a third-generation computing platform which refers to on-demand delivery of computing infrastructure and services via a network, usually the Internet. Cloud com...

Determinants of Repurchase Intentions at Online Stores in Indonesia

Abstract: The rapid growth of the internet users in Indonesia poses a challenge to marketers to explore and develop the potential for e-commerce. In this article, consumer trust is expected to encourage customers to make repurchases in online stores. This article aims to build a determinant model of repurchase intention at online stores in Indonesia. This article is based on a survey of Indonesian online store consumers. Respondents were asked to provide responses related to satisfaction, trust, website quality, and repurchase intention. There were 193 final respondents obtained from 300 distributed questionnaires. The model was tested using Structural Equation Modeling (SEM) with AMOS 18. The results revealed the role of the mediating variable of customer satisfaction on repurchase intention. The findings are expected to contribute ideas related to the formation of model reinforce the repurchase intention of online store customers. This implies for website designers to design an online store capable of increasing trust and strengthening the repurchase intention.

Social network banking: A case study of 100 leading global banks

Abstract: Social media is widely recognized as a challenging new communication technology in both economic and social contexts. The present article explores how banks have exploited this technology in the range of consumer retail banking services offered by 100 leading global banks on the three major social networking sites (SNS): Facebook, Twitter, and YouTube. Viewing social network (SN) banking as a separate delivery channel and offering a working definition of SN banking, the article shows that banks have been more cautious than other businesses in using SNS. The available services are classified on nine main dimensions: marketing, financial education and advice, information support, customer support, sales representativeness, customer engagement, online recruitment, survey and polling, and other services. The scope of these SN banking services is for the most part non-cash-based. Conclusions, implications, and recommendations are discussed and future research priorities are identified.

Are You Hooked on Paid Music Streaming?: An Investigation into the Millennial Generation

Abstract: The proliferation of free on-demand music streaming services e.g., Spotify is offsetting the traditional revenue sources e.g., purchases of downloads or CDs of the music industry. In order to incre...

The Influence of Enjoyment Factor Toward the Acceptance of Social Commerce

Abstract: Social commerce is a new extension of electronic commerce that involves using social media in the online shopping process. Although the adoption of social technologies was studied in several researches, it is still needed to investigate the specific characteristics of social commerce and the affecting factors on its acceptance. This article verifies the influence of the enjoyment factor on the adoption of social commerce through applying a questionnaire sample allocated to 282 Jordanian social media users from those who are interested in online shopping. The research model is developed to validate the impact of enjoyment, in addition to some other factors, on the behavioral intentions to adopt and use social commerce. The results show that the enjoyment is a key factor on accepting social commerce. The research model indicates that it is viable and has a good power in explaining the variance in the behavioral intentions to adopt and use social commerce.

Investigating the Role of Customer Brand Engagement and Relationship Quality on Brand Loyalty: An Empirical Analysis

Abstract: The main aim of this article is to investigate the role of customer-brand engagement CBE and relationship quality RQ when individuals engage online with a brand. The study empirically examines the ...

Role of Personalization in Shaping Attitudes Towards Social Media Ads

Abstract: The present article aims to understand attitudes towards social media ads, one of the most recent and rapidly growing forms of digital advertisements. So far, little attention has been paid in deve...

Implementing Eco-Innovation by Utilizing the Internet to Enhance Firm's Marketing Performance: Study of Green Batik Small and Medium Enterprises in Indonesia

Abstract: The aim of this study is to explore a proposition of eco-innovation internet-based approach to bridge the gap between market orientation and marketing performance of the batik SMEs in Indonesia. Ba...

Online Video Advertisements' Effect on Purchase Intention

Abstract: Businesses are shifting their marketing strategies towards social media for promoting their products and services. Online video advertisements are one of the fastest-growing platforms of social med...

Developing A Digital Banking Framework in the Iranian Banks: Prerequisites and Facilitators

Abstract: The objective of this article was to propose a framework to explore the infrastructures required to implement digital banking as previous studies have merely sufficed to introducing its different aspects. Since digital banking is viewed as the future model of banking industry and many banks around the globe are investing in the development of their digital capabilities, designing and implementing a corresponding model can result in further adaptability of banks with emerging necessities of the banking industry. Thus, this article is an effort to identify the prerequisites and facilitators of digital banking through reviewing the current literature and incorporating the views of industry experts. It is a qualitative research with the use of grounded theory, in which unstructured and semi-structures interviews were used for the purpose of data collection. The results show there are seven concepts and three key categories that should be considered in the domain of digital banking.

The Role of Reputation on Trust and Loyalty: A Cross-Cultural Analysis of Tablet E-Tailing

Abstract: The purpose of this article is to empirically examine the role of online retailer's website reputation on tablet commerce and to compare the trust arbitration between reputation and loyalty in two ...

Modeling Users' Acceptance of Social Commerce

Abstract: Social commerce creates a range of tremendous opportunities and new revenue streams for businesses worldwide across all industry sectors. To keep up with this pace, companies increasingly want to understand the behavioral attitude of social networking site (SNS) users. This article examines SNS users' reaction towards different parameters that would influence their intention to purchase products and services through or via SNS. The extant literature focuses on understanding the factors that might affect consumers' behavioral intention to adopt social commerce. In this study, new theoretical constructs are combined with existing evidence in order to extend the technology acceptance model as it was initially established by Davis and later further enriched by other researchers. The proposed conceptual model includes behavioral intention, perceived ease of use, perceived usefulness, trust, enjoyment, closeness, familiarity and reward.

Analysis Social Media Based Brand Communities and Consumer Behavior: A Netnographic Approach

Abstract: In today's highly competitive markets, business managers are always looking for new ways to increase awareness of their products and promote their brands. As such, they use a variety of marketing s...

IT-Driven Business Model Innovation: Sources and Ripple Effects

Abstract: Information technology enables disruptive innovations, causing paradigm shifts in how companies do business. IT allows companies to break with traditional business models and management thinking. This article explores IT-driven business model innovations empirically by examining how 343 Danish companies use IT to innovate their existing businesses. This systematic review of extant literature using the Business Model Canvas as an analytical framework to answer the research question; how does IT drive business model innovation? Through an exploratory factor analysis this article observes the underlying structure of IT-driven business model innovation, identifying three innovation sources: customers, infrastructures, and supply chains. The three sources demonstrate where and how innovation is most likely to occur, and how it may spread to other parts of the business model. This paper presents a framework for understanding the impact of IT on business models, providing researchers and practitioners with empirically based knowledge on how to leverage IT for business model innovation.

Review Spam Detection by Highlighting Potential Spammers and Diminishing Their Effect

Abstract: Nowadays, millions of products and services are available to the public online. Therefore, searching for the best products which meets individuals’ expectations would be difficult due to the existence of too many alternative choices. One of the most reliable approaches to choose a product or service is to exploit the experience of people who have already tried them, and are expected to have reported their almost honest opinions about them. A reviewing system is a place where individuals share their experience on products and services. Individuals may read and/or write their reviews which may be neutral and professional or biased. Moreover, companies utilize reviewing systems to apply opinion mining techniques in order to improve their goods or services and may be to watch their competitors. However, the popularity of reviewing systems ignites this motivation for some people to try to influence viewers by entering their fake reviews to promote some products or defame some others. These spam reviews should be detected and eliminated to prevent misleading potential customers and unethically affect the market. Opinion mining should be adapted to locate and eliminate potential spam reviews. In this paper, some review spam detection approaches have been proposed and examined over a sample dataset. The proposed approaches consider patterns that existed in trends of reviews, as well as reviewers’ behavior. The approaches depend on various strategies such as observing abnormal trends, detecting uncommon or suspicious behaviors, investigating group activities, among others. The reported test results revealed some promising outcome. KEywoRDS Fake Reviews, Opinion Mining, Opinion Spam, Review Analysis, Review Spam, Text Analysis

The Strategic Value of Big Data Analytics in Health Care Policy-Making

Abstract: This article describes how the metrics that are used to gauge acceptable versus inadequate care have spurred debates among health care administrators and scholars. Specifically, they argue that the use of readmissions as a quality-of-care metric may reduce patients' safety. Consequently, the new well-intended policies may prove ineffective, or even worse, yield disappointing results. While the discussions over the advantages and disadvantages of the new policies are based more on conjectures rather than on evidence, analytics provides a vehicle to measure the effectiveness of such overarching strategies. In this effort, the authors analyze large volumes of hospital encounters data before and after the implementation of the Patient Protection and Affordable Care Act (PPACA) to show how overlooking some aspects of a problem may lead to unexpected outcomes. The authors conclude that the feedback provided by big data analytics can be used by the government and organization policymakers to obtain a better understanding of loopholes and to propose more effective policies in prospective endeavors.

Relationships Among Dimensions of Online Second-Hand Shopping, Satisfaction, and Repurchase Intention

Abstract: The purpose of this study is to examine the relationships among dimensions of online second-hand shopping, customer satisfaction, and repurchase intention. Responses obtained from 608 Indian online...

The Role of Service Recovery in Online Privacy Violation

Abstract: In this study, the authors address the question of whether firms may successfully pursue service recovery strategies after severe online privacy violations. The study treats online privacy violations as a service failure and uses justice theory to measure repurchasing intention after consumer complaints in three different scenarios. The three scenarios differ in the sense that the accountability and the outcome of the service failure are different. The results indicate that despite the different instances of online privacy violation in each scenario, the service recovery efforts consistently created satisfaction with service recovery, significantly increased consumer trust, decreased perceived risk and increased repurchase intentions. The study finds that that both distributive and procedural justice plays an important role in online service recovery while interactional justice did not have any impact. Finally, even in cases of severe online privacy violation service recovery plays an important role generating repurchase intentions.

Unique Taxonomy for Evaluating Fog Computing Services

Abstract: Cloud computing has slowly but surely become the foremost service provider for information technology applications and platform delivery. However, Cloud issues continue to exist, like cyberattacks, slow last mile latency, and clouds lack client-centric and location-aware applications to process real time data for efficient and customized application delivery. As an alternative, Fog Computing has the potential to resolve these issues by extending the Cloud service provider's reach to the edge of the Cloud network model, right up to the Cloud service consumer. This enables a whole new state of applications and services which increases the security, enhances the cloud experience and keeps the data close to the user. This research article presents a review on the academic literature research work on Fog Computing, introduces a novel taxonomy to classify cloud products based on Fog computing elements and then determine the best fit Fog Computing product to choose for the Cloud service consumer.

Online Compensation Behaviors From a Cognitive Dissonance Perspective: An Examination of Software Downloading in Spain

Abstract: Conclusions about factors affecting software piracy are rarely consensual and often rely on student samples. In addition, the actual dilemma faced by software downloaders—whether to pay or not—received little attention in the past. In this paper, the authors suggest an explanation to the compensation dilemma facing software downloaders using the theory of cognitive dissonance. From a survey with more than 10,400 participants, researchers investigate a series of individual characteristics that can potentially differentiate three groups of software downloaders—groups defined by their respective online compensation behavior. One distinctive characteristic for each group of software downloaders is hypothesized and a predictive model is developed. Results suggest that always-paying downloaders are older and that erratic downloaders prefer quality products and engage in more online activities. Authors conclude with a discussion that includes several implications for the software industry.

The Decision Support System and Conventional Method of Telephone Triage by Nurses in Emergency Medical Services: A Comparative Investigation

Abstract: The demand for medical emergencies often begins with a call to a dispatch center. An appropriate performance of this unit influences providing effective services significantly. This study aimed to compare the effect of using revised New Jersey telephone triage manual as a Decision Support System and the conventional methods on the time duration of mission taking and the performance of emergency medical dispatchers which were done by 115 emergency nurses of Qom, Iran, in 2012.This quasi-experimental study aimed to compare the effects of two methods on the performance of nurses of Qom. Conventional (September and October) and DSS data (December and January) were extracted and compared. November was skipped due to nurses’ familiarity with the program. Performing the new method improved the overall performance significantly (P < 0.05). The DSS method increased the appropriate performance and decreased inappropriate performance significantly, but in the time duration of mission taking there was no a significant difference comparing two methods (p = 0.342). This method has been shown to improve both patient outcomes, as well as the cost of care. KEywoRDS Decision Support System, Emergency Medical Dispatch, Emergency Medical Service, Telephone Triage

Electronic and Traditional Word of Mouth as Trust Antecedents in Life Insurance Buying Decisions

Abstract: This research was conducted to examine the effects of electronic word of mouth (eWOM) and traditional word of mouth (tWOM) on the level of consumers' trust in deciding to buy life insurance products in Indonesia. It involved 430 respondents who were online community members in two of Indonesia's largest cities; Jakarta and Surabaya. Surprisingly, this study found that eWOM was a more dominant predictor than tWOM in influencing trust. The other research result is that the trust variable influences consumers' buying decisions in positive and significant ways. This research recommends that managements of life insurance companies should build promotion policies based on trust so that the consumer decision level to buy life insurance products increases. The trick is for company management to identify and develop practices that improve the roles of positive eWOM and tWOM, so as to increase the level of consumers' trust to buy.

Emergence of a Digital Platform Based Disruptive Mobile Payments Service

Abstract: Banks are motivated to be interested in developing platforms to provide mobile payment services to their customer and for those to be innovative. However, the successful implementation of a mobile payments service platform is mainly determined by how much players are fully motivated to realize it. In fact, in the Swedish context, the involvement level of mobile payment service platforms are very high whereas few studies have examined the related issues of mobile payments service platform. Thus, the purpose of this article is to investigate the factors leading banks to develop platforms and how banks manage these platforms. Data was collected by conducting interviews of applicable banks. The results mainly showed that the driving factors are significantly influenced by contextual factors, mutual objectives and opportunities. This article also looks forward to providing the payment industry with applicable guidelines for efficiently implementing and designing mobile payment service platforms.