Showing papers in "International journal of engineering business management in 2021"
TL;DR: In this article, the impact of human resource management on the performance of government institutions was studied and the findings revealed that all hypotheses were rejected except fifth hypothesis which stated that decentralization is positively associated with organizational performance.
Abstract: The present research studies the impact of human resource management on the performance of government institutions. In a rapidly changing economic environment, characterized by trends such as, globalization, rising demands of investors and customers, along with increasing products in the market competition, the Government institutions continuously try to progress their performance by minimizing expenses, renewing products and procedures, and improving quality in order to compete and continue in the environment. A quantitative research method utilized to analyze the current study. The Sample Size selected for this study is 240 respondents. The findings revealed that all hypotheses were rejected except fifth hypothesis which stated that ‘’Decentralization is positively associated with organizational performance’’. Thus, it was concluded that decentralization have a positive association with the organizational performance.
74 citations
TL;DR: In this article, the authors analyze the level of employee satisfaction and work motivation and deal with the effect the culture has on employee satisfaction, and the theoretical framework of this thesis includes such concepts as job satisfaction, motivation, and rewards differences.
Abstract: Human Resource Management is getting more important in the business nowadays, because
people and their knowledge are the most important aspects affecting the productivity of the company. One of the main aspects of Human Resource Management is the measurement of employee satisfaction. Companies have to make sure that employee satisfaction is high among the workers, which is a precondition for increasing productivity, responsiveness, quality, and recognition service. The aim of this thesis is to analyze the level of employee satisfaction and work motivation. It also deals with the effect the culture has on employee satisfaction. The theoretical framework of this thesis includes such concepts as, job satisfaction, motivation, and rewards differences. One of the biggest strength of the organization is the relationship and communication between the employees and the managers.
73 citations
TL;DR: In this article, the authors reveal the impact of service quality on customer satisfaction in the hotel industry and show that four of the service quality dimensions (empathy, responsiveness, assurance and tangible) have positive relation with customer satisfaction.
Abstract: Hospitality industry is a billion dollars industry, which includes many activities, from which main is hotel business, tourism services, event planning and transportation. This industry is a quick growing industry, where main factors are service quality and customer satisfaction. No any hospitality industry property will not survive if they are not oriented on their consumers, notably, to meet their needs, requirements and expectations, so that the image of the company will enhance. The hospitality industry faces with different difficulties than organizations which produce products due to the dissimilar nature of service in comparison with a product. In service industry there is a greater probability to fail, rather than in product sales. Service quality has been revealed as a key factor in search for sustainable competitive advantage. Satisfying and retaining customer has been recognized as an important factor in hospitality industry. Nowadays like never before, fulfilling consumers’ requests remains the greatest challenge. In the hospitality industry, the consumer is not only the part of the actual consumption process, but moreover often has preset service and quality perspectives. Today’s hospitality industry customer is increasing time poor, more sophisticated and more demanding. The main purpose of this study is to reveal the impact of service quality on customer satisfaction. The findings of the study will show influence of different service quality dimensions on satisfaction level in Hotels. A quantitative method used to analyze this study. A random sampling method used to distribute and gather data. 111 participants were involved in this study. This study proved that four of service quality dimensions (empathy, responsiveness, assurance and tangible) have positive relation with customer satisfaction, except reliability had negative relation with customer satisfaction.
65 citations
TL;DR: In this article, the impact of technical and functional service quality on the customer satisfaction and loyalty was investigated in the context of online meeting and academic stuff in the Kurdistan Region of Iraq.
Abstract: As it’s known business rely on the customers it means the profitability of any company change depending on customer demand. Due to that, it’s necessary to treat customer as the king of the market. In another meaning, Customer satisfaction is very important issue to company’s product which it measures the level of probability between company’s product and customer belief in which the happier customer with quality and types of products more products and more profit will occur. The purpose of this project was to determine the Impact of technical and functional service quality on the customer satisfaction and loyalty. Though conducting a survey number of results was collected, and the results belong to their view about different types of platform which they used for online meeting and academic stuff. Different nationality participates in this project including (Kurdish, Turkish, Arabic, Turkmen, Indian, Pakistan, Uzbek, Nigerian and British) with having different position such as head of the faculty, instructor, academic staff, head of the department and etc. in number of universities in Kurdistan region of Iraq. As it’s shown in chapter three Excel software was used to calculate collected data through (co-variance, correlation and regression analysis) methods. And Based on the result fulfillment, privacy issues were affected the customer satisfaction and loyalty.
53 citations
TL;DR: In this article, the authors conducted a survey at Telecommunication Companies in Erbil-Kurdistan to determine the recruitment and selection procedures in organizations, and finding out the methodologies that are involved in the process.
Abstract: The recruitment is the main function of HR department and the recruitment process is the first step towards making the competitive quality and the recruitment strategic advantage for the association. A quantitative method used to analyze this study, the researchers prepared questionnaire and distributed at Telecommunication Companies in Erbil-Kurdistan. The objective of this research paper is to determine the recruitment and selection procedures in organizations, and finding out the methodologies that are involved in the process. Moreover, finding out how being qualified and having certificates affects the recruitment process, and how different criteria such as gender, race, and culture effect on it as well. The survey was conducted at Telecom Companies. Employees filled the survey. Data was collected and Statistical Package for Social Sciences (SPSS) version 23 was used as the statistical analysis tool while descriptive statistics were calculated and used in the interpretation of findings. The population of this study is approximately 220 employees, The researchers distributed 80 questionnaires, but 69 questionnaires received from participants, however only 60 questionnaires were properly filled out by the participants, accordingly my sample size was initially a total of (60) surveys, and %100 was turned back which means 60 surveys. Data for the research paper was collected through a questionnaire paper distributed to employees working at Telecom Companies. The researchers found that there is no difference in candidates’ race and gender in internal promotion at Telecommunication Companies in Erbil-Kurdistan, therefore the researchers answered the first research question, and the second research question which stated that Within our organization, for second question the researchers found that the majority of participants believed that selection methods used (application forms, assessment centers, psychometric tests, interviews, CV data, references, group interviews) are important.
50 citations
TL;DR: In this article, the authors investigated the relationship between training and development with organizational effectiveness by collecting data at private universities by using a random sample, 120 questioners were delivered to different levels of employee at different universities and 102 of them responded to it, the analysis was undertaken by using SPSS.
Abstract: The aim of this study is to investigate the relationship between training and development with organizational effectiveness. The research data is collected by developing questionnaire, the research is of qualitative method which tends to address the quality of things in a depth rather than numerical data about the questionnaire , its composed of two parts, the first one interested in collecting personal data, which the second section is shining light on the areas of (training, development and organization effectiveness) the sample were both male and female The researcher had collected the data at private universities by using a random sample , 120 questioners were delivered to different levels of employee at private universities and 102 of them responded to it , the analysis was undertaken by using SPSS. In this study, the researchers tried to shine a light on the training and development and how they can affect effectiveness of an organization for which the researchers decided to choose private universities to distribute my questionnaire and receiving them after they have filled it. the first research question that the researchers have found there is relationship between training and development and also the second research question that the researchers have found that there a direct impact of development programs on the organizational effectiveness and its progress and development is essential for an effective organization.
41 citations
TL;DR: In this article, the authors used single regression analysis to investigate the technology acceptance model and its relationship with e-government in the Kurdistan region of Iraq, and found that the acceptance model influenced the acceptance of electronic government services.
Abstract: The research aimed to analyse the factors influencing citizens’ acceptance of electronic government in Kurdistan region of Iraq. The researcher developed six research hypotheses. A quantitative method used in order to analyse this study in Kurdistan region of Iraq. The present study was confined to 256 units from Kurdish citizens were selected. A focus method sampling used to analyse this research by focusing on students’ perceptions. The researcher used single regression analysis to investigate the technology acceptance model and its relationship with e-government in Kurdistan region of Iraq. It was found that. This thesis is expected to be interesting to the information systems consultants, experts and specialists who provide and study the factors influencing consumers’ acceptance of electronic government services. Also, it could be interesting to academics and researchers who research on the factors that influence citizens’ in implementing electronic government.
36 citations
SIDI1
TL;DR: This work outlines the structure, goals, benefits and defies of the energy control system via an in-intensity analysis of the distinctive stakeholders and participants engaged on this system.
Abstract: Integration of distributed generations that fluctuate widely (such as Photovoltaic panels, Wind power, Electric Vehicles and Energy Storage Systems), poses a chance to the stability of power techno...
30 citations
TL;DR: In this paper, the main purpose of the study is identifying the various factors affecting change management success, as well as examine their relevance in the case of a Moroccan construction company, in order to evaluate the performance of change management.
Abstract: The main purpose of this study is identifying the various factors affecting change management success, as well as examine their relevance in the case of a Moroccan construction company. A combinati...
30 citations
TL;DR: In this paper, the authors used a quantitative approach to assess the effect of Intellectual capital (Human capital, Structural capital, and Relational capital) on long-term competitive advantage in private hospitals in Iraq's Kurdistan region.
Abstract: Using a sample of 92 patients, this study looked into the impact of intellectual capital on the efficiency of private hospitals. The researchers used a quantitative approach to assess the effect of Intellectual capital (Human capital, Structural capital, and Relational capital) on long-term competitive advantage in private hospitals in Iraq's Kurdistan region. The research sample was selected using a random sampling method and conducted in various locations across Iraq's Kurdistan province. A total of 110 questionnaires were distributed, but only 92 people correctly completed them. The findings revealed that the most effective relationship with firm success was between human capital as an element of Intellectual capital, while the least effective relationship was between ownership as an element of Intellectual capital. Furthermore, our findings indicate that finance managers should use debts as a last resort in terms of intellectual capital. Finally, our research can be improved by using more controlled variables, a greater sample size, and data from a longer time span in the regression models. Other methods and steps can be used as well.
28 citations
TL;DR: In this paper, the authors consider various interests related to modern facility management, and propose an evolving discipline that has received attention from both professionals and researchers in recent years, such as:
Abstract: Facility management is an evolving discipline that has received attention from both professionals and researchers in recent years. Modern facility management considers various interests related to ...
TL;DR: Complexity is considered one of the hallmarks of megaproject failure as discussed by the authors, however, no common definition of complexity in the megAProject context exists in contemporary literature.
Abstract: Complexity is considered one of the hallmarks of megaproject failure; however, no common definition of complexity in the megaproject context exists in contemporary literature; particularly in devel...
TL;DR: In this paper, the authors investigated the factors that influence stock exchange investment in Kurdistan, namely in Erbil, and found that supply and demand plays an important role in stock exchange investments.
Abstract: The goal of this study is to look into the factors that influence stock exchange investment in Kurdistan, namely in Erbil.
Emerging countries can leverage these marketplaces to develop their economies as well, however some developing countries
may be unfamiliar with the process. For firms looking for profitable investment opportunities, the stock exchange is a popular
option. Investors typically take their chances in these markets based on researching predicted profits and dangers associated
with those investments, as these marketplaces are where monetary transactions are done. Investors typically shun highrevenue
investments due to the significant dangers associated with them, opting instead for low-risk, low-revenue ventures.
The current research was analyzed using a quantitative manner. Erbil was the location of the research. Only 71 questionnaires
were received and completed properly after the researcher distributed 100 surveys. In order to uncover factors influencing
stock exchange investment, the researcher employed single regression analysis. The data show that the supply and demand
element that influences stock has the highest value, followed by the economy factor, the third component, competition, and
finally the politic element, which has the lowest value. According to the findings, supply and demand seems to play an
important impact in stock exchange investment in Kurdistan.
TL;DR: This research proposes several challenges in Data Analytics (DA) related in logistics activity, key decision criteria and methods of idea selection implemented guidelines for logistics business practice.
Abstract: E-commerce growth enforces the courier business to focus on developing a new business model decision. This paper aims to explore a suitable new business idea for courier business if the Data Analyt...
TL;DR: In this article, a study aimed to identify research clusters on the basis of the characteristics of developed and developing countries have resulted in different challenges and innovative solutions of city logistics, and the study aimed at identifying research clusters.
Abstract: Varying characteristics of developed and developing countries have resulted in different challenges and innovative solutions of city logistics. This study aimed to identify research clusters on cit...
TL;DR: Investigation of the relationship between three dimensions, namely integration, flexibility, and performance, and the mediating effects of supply chain flexibility shows that external information integration positively influences both reactive and proactive flexibility.
Abstract: To maintain competitiveness, businesses need to upgrade their operational performance and financial performance more efficiently and effectively in order to control uncertainty and costs. The purpo...
TL;DR: In this paper, the authors examined factors influencing e-filling in the Kurdistan region of Iraq and found that low levels of computer literacy have a substantial impact on the compliance levels of government organizations.
Abstract: The study aimed to examine factors influencing E-filling in Kurdistan region of Iraq. To measure the current study, the researchers used three factors (perception, awareness, and quality) as independent variables and E-filling as dependent variable. A quantitative technique applied in order to analyze the current study. Sample design refers to the procedure or method the researcher is willing to accept in choosing items for the sample. Research sample was selected using a procedure of random sampling and it was carried out in different banks. A total of 120 questionnaires were distributed, however 109 participants properly filled out the questionnaires. The results of the study revealed that low levels of computer literacy have a substantial impact on the compliance levels of government organizations. The research determined that in the context of security, the danger of tax noncompliance did not have a major effect on the degree of compliance among the various Iraqi government institutions in the Kurdistan area. The extension or upgrade would be sure to assist in better understanding the determining factor for electronic filing acceptability. Moreover, government agencies, government policy makers, and system designers could also profit from a management policy such as policy makers and agencies. Because of this, the theory and discussion on the subject would provide factual support for the reasons behind why this technology was difficult to adopt. The results show that awareness influences E-as an influential factor significantly and positively E-filling at 5% level. The results show that quality influences E-as an influential factor significantly and positively E-filling at 5% level. The results show that E-filling E-as an influential factor influences significantly and positively E-filling at 5% level. Moreover, all beta value is higher than .001. All models have very high adjusted R (0.693, 0.621, 0.712, and 0.763 respectively) indicating the ability of the models explaining the variation of E-filling due to variation of independent variables is very high. The F-value shows that the explanatory variables are jointly statistically significant in the model and the Durbin-Watson (DW) statistics reveals that there is autocorrelation in the models. Keywords— Income Tax, Taxation, E-filling, Kurdistan region of Iraq.
TL;DR: This work has analyzed 15k tweets data from six American airlines and confirmed the validity of the proposed framework and helped to achieve the study objective by providing excellent analysis performance and provide insights into additional aspects of information extraction from heterogeneous data.
Abstract: The use of social media networks is becoming a current phenomenon in the world today where people are sharing posts and tweets, connect with different groups, and share their opinions about things....
TL;DR: The furniture industry is growing to a great extent in Bangladesh as discussed by the authors, and many market researchers believe that the industry has enormous potentiality. However, the expansion of this industry may face comp...
Abstract: The furniture industry is growing to a great extent in Bangladesh. Many market researchers believe that the industry has enormous potentiality. However, the expansion of this industry may face comp...
TL;DR: In this paper, the authors investigate whether Facebook fan-page posting types and topics have a significant effect on engagement and find that the media type and content theme of posting on Facebook has a significant impact on engagement.
Abstract: In this study we investigate whether Facebook fan-page posting types and topics have a significant effect on engagement. More specifically, the media type and content theme of posting on Facebook a...
TL;DR: The question studied in this paper is thus: what is an effective methodology in the environment of strong privacy protection to identify causes for NLCV and to significantly reduce it?
Abstract: Negative labor cost variance (NLCV) is an important problem in many manufacturing companies today. NLCV refers to the situation that expected or standard costs are less than actual labor costs in p...
TL;DR: The COVID-19 emergency is affecting manufacturing industries all over the world and it has generated several issues in the products' supply and the global value chain in African countries as discussed by the authors.
Abstract: The COVID-19 emergency is affecting manufacturing industries all over the world. Notably, it has generated several issues in the products’ supply and the global value chain in African countries. Be...
TL;DR: In this article, the relationship between psychological contract and knowledge contract and job outcomes is studied, and two important forms of "Contract" in employment relations, psychological contract-and knowledge contract, are discussed.
Abstract: The present research is inclined to study the relationship between two important forms of “Contract” in employment relations, psychological contract and knowledge contract, and job outcomes, i.e. e...
TL;DR: In this paper, the impact of accounting-based will have significant influence on expected returns in SME in the Kurdistan region of Iraq using a questionnaire, which was conducted in Erbil's SME.
Abstract: The research is going a novel route by investigating whether investors project previous performance into the future in order to come up with their estimates about future stock returns. The way earlier research estimates investors' expectations is to use experiments or surveys to determine those expectations. In contrast, we generate investors' expectations by taking stock prices, the book value of equity, and analyst earnings projections into consideration. The research was conducted in Erbil's SME. The researchers used a quantitative approach to evaluate the impact of Accounting-based will have significant influence on expected returns in SME in Kurdistan region of Iraq. The present thesis was analyzed using a questionnaire. Sample design is the technique or process that the researcher is able to accept in selecting objects for the survey is referred to as sample design. The research sample was chosen using a random sampling method and carried out in various locations in Kurdistan region of Iraq. A total of 175 questionnaires were issued, but only 162 participants completed them correctly. Thus, results are often debated because this metric is not frequently observable, exceptionally difficult to measure, and there is no generally accepted method for estimating its value. We argue that by definition, the standard for measuring a cross-section of future returns will provide statistical \"proxies\" that on average estimate future market returns across different asset classes. Although much work has been done on this measurement problem, as far as we know, no such approach exists. Nevertheless, it is important to take the findings of this study into consideration, especially given the following limitations. Similarly, we did not obtain subjective evaluations from expert informants as we did not have access to the necessary databases. The finding revealed that the accounting-based strongly predicts expected returns (Beta is weight .701, p.001), implying that accounting-based would have a clear beneficial relationship with expected returns based on this finding the research hypothesis is supported. Keywords— Accounting-Based, Expected results, small and medium enterprises, Erbil, Kurdistan region of Iraq.
TL;DR: An internet of healthcarethings-based care link system (IoHT-CLS) is proposed, which provides a structured framework on integrating IoHT and artificial intelligence to generate a one-stop solution for managing elderly’s healthcare facilities.
Abstract: With the ageing population all over the world, long-term care services, such as nursing care, are essential to provide care and treatments to elderly patients in the community. During the nursing c...
TL;DR: In all contexts do entrepreneurs operate in the same way, nor are they motivated by t... as mentioned in this paper The authors of this paper consider the following contexts: 1) In all contexts, entrepreneurship is an important part of any economy today regardless of its level of development.
Abstract: Entrepreneurship is an important part of any economy today regardless of its level of development. However, not in all contexts do entrepreneurs operate in the same way, nor are they motivated by t...
TL;DR: An automated project progress measurement based on data flow models, digital twins, and machine learning (ML) algorithms to determine the degree of completion of engineering projects.
Abstract: A significant challenge of managing successful engineering projects is to know their status at any time. This paper describes a concept of automated project progress measurement based on data flow ...
TL;DR: Workforce approaches in defence were usually of a closed nature, characterised by entry at recruitment and seq... as mentioned in this paper, and large organizations use both internal and external methods to educate their workforce.
Abstract: Large organisations use both internal and external methods to educate their workforce. Workforce approaches in Defence were usually of a closed nature, characterised by entry at recruitment and seq...