International Journal of Hospitality Management 

TL;DR: In this article, an integrative model of service quality, customer value, and customer satisfaction is proposed and tested using a sample from the luxury segment of the hotel industry, which provides preliminary results supporting a holistic approach to hospitality customers' postpurchase decision-making process.

TL;DR: In this article, the authors considered both external and internal service management issues and subsequent service innovations based on the framework of Quality Function Deployment (QFD) and its relationship to similar concepts, and developed a hypothetical application in the lodging industry in order to illustrate future application and analysis strategies.

TL;DR: Wang et al. as mentioned in this paper developed a fixed effect log-linear regression model to assess the influence of online reviews on the number of hotel room bookings, which indicated a significant relationship between online consumer reviews and business performance of hotels.

TL;DR: In this paper, the authors developed an extended Theory of Planned Behavior (TPB) research model which includes environmental concern and perceived moral obligation to predict consumers' intention to visit green hotels.

TL;DR: In this paper, the authors extend the theory of planned behavior (TPB) to more comprehensively explain the formation of customers' intention to revisit a green hotel, by incorporating the critical constructs in the consumer behavior and marketing literature (i.e., service quality, customer satisfaction, overall image, and frequency of past behavior).