Showing papers in "International Journal of Hospitality Management in 2009"

TL;DR: Wang et al. as mentioned in this paper developed a fixed effect log-linear regression model to assess the influence of online reviews on the number of hotel room bookings, which indicated a significant relationship between online consumer reviews and business performance of hotels.

TL;DR: In this article, the authors examined hotel customers' eco-friendly decision-making processes by considering the effects of gender and age in a green hotel context, and the results of structural equation analyses showed that OI is a positive function of attitude toward green behaviors (ATGB), overall image (OI), visit intention (VI), word-of-mouth intention (WOMI), and willingness to pay more (WPM).

TL;DR: In this paper, the authors examined the relationship between employee satisfaction and customer satisfaction, and examined the impact of both on a hospitality company's financial performance utilizing service-profit chain framework as the theoretical base.

TL;DR: In this article, a study of service encounters and restaurant consumer behavior constructed a comprehensive framework via a literature review, and the empirical results indicated that restaurant environmental factors and interactions with service employees and other consumers positively influence the consumer experiential value.

TL;DR: In this article, the authors used grounded theory to obtain insight into the local food experiences though interviews with 20 individuals and used these data to propose a model of local food consumption, which constitutes three categories: Motivational factors, demographic factors, and physical factors.

TL;DR: In this article, the authors explored the psychological processes by which the servicescape influences perceived service quality, pleasure-feeling, situational factor, and revisit intention, and concluded that theme restaurant managers should seek an understanding of customers' perception process in relation to emotion and cognition.

TL;DR: In this paper, the authors investigated American customers' perceptions of Chinese restaurants in the U.S., using the Importance-Performance Analysis (IPA) approach and found that food quality, service reliability and environmental cleanliness are three pivotal attributes to create satisfied customers and positive post-dining behavioral intentions.

TL;DR: In this paper, the authors investigated the relative importance of institutional DINESERV factors (i.e., food quality, atmosphere, service quality, convenience, and price and value) that affect customer satisfaction in the university dining facilities and examined the influence of customer satisfaction on return intention and word-of-mouth endorsement.

TL;DR: In this article, the authors focus on job burnout, job engagement, and their relationships with the Big Five personality dimensions: extraversion, agreeableness, conscientiousness, neuroticism, and openness to experience, and find that the most critical personality trait affecting burnout is neuroticism and the most eminent traits predicting engagement are conscientiousness and neuroticism.

TL;DR: In this paper, the authors examined the relationship among dining atmospherics, emotional responses, perceived value, and behavioral intentions, using Chinese restaurants as its research setting, and found that dining atmosphere had significant effects on customers' positive emotions, negative emotions, and perceived value.

TL;DR: In this paper, the authors examined the relationship between CSR and firm value and profitability for hotels and casinos, and found that hotel companies can confidently and strategically increase CSR investment to enhance both short-term and long-term performance.

TL;DR: In this paper, the authors examined the relationship among consumption emotions, customer satisfaction, switching barriers, and revisit intention in a full-service restaurant setting and found that multiple components of consumption emotions significantly affected customer satisfaction and satisfaction mediated the effect of emotion factors on revisit intention.

TL;DR: In this paper, the authors examined the influence of perceived organizational support, perceived supervisors' support, and organizational commitment regarding intent to leave and investigated the same variables on intent to stay.

TL;DR: In this paper, the authors examined restaurant customers' perceptions of justice according to service recovery effort levels and whether perceived justice influences customers' future behavioral intentions, and investigated whether the effects of perceived justice on future behavioural intentions vary across customers' relationship quality levels.

TL;DR: In this article, the authors developed and tested a research model, which predicted the impacts of job (supervisor support) and personal resources (trait competitiveness and self-efficacy) on work engagement.

TL;DR: This paper explored undergraduate tourism and hospitality student's views of the industry as a career choice and found that students generally do not believe that a career in tourism and tourism will offer them the factors that they find important.

TL;DR: In this article, the moderating roles of gender and organization level in the relationship between role stress and job satisfaction for hotel employees were investigated. But the effect of role stress on job satisfaction is significantly stronger for female employees and supervisory employees than male employees and non-supervisory employees.

TL;DR: In this article, a path regression analysis was performed to examine the mediating effect of customer satisfaction between corporate social responsibility (CSR) activities and firm value for US hotels and restaurants.

TL;DR: In this paper, the authors developed and tested a model, which investigated emotional dissonance and emotional exhaustion among employees in frontline service jobs, and found that emotional exhaustion partially mediated the effect of negative affectivity and intrinsic motivation with emotional exhaustion.

TL;DR: If the key objective is to predict behavioral intention to use HIS, the TAM is preferable, however, if the key objectives is to explain behavioral intention for hotel information system, the DTPB is preferable.

TL;DR: Factor analysis discovered seven factors—enough time-off from work; workplace support on work–life balance; allegiance to work; flexibility on work schedule; life orientation; voluntary reduction of contracted hours to cater for personal needs; and upkeep the work and career—the determinants perceived by employees to attain “better” work– life balance in the dynamic hotel environment.

TL;DR: In this article, the authors discuss two alternative price presentation strategies, a blended and a non-blended rate approach, and examine their effect on customers' willingness to pay in the context of Internet-based reservation requests.

TL;DR: In this paper, the authors explore the nature of environmental performance of tourism accommodations in Goreme Historical National Park which is in the UNESCO World Heritage List and find that tourism accommodations have low performance on energy efficiency, water conservation, responsible waste management, communication, environmental training, environmental awareness, necessary knowledge about and interest in the environmental protection and environmental policy.

TL;DR: In this article, the authors examined and compared the attributes of six types of Asian foods (Chinese, Indian, Japanese, Korean, Thai and Vietnamese) as they are perceived by American customers.

TL;DR: In this paper, the authors examined the relationship between hotel departments' financial and non-financial performance, market competition, and transformational leadership style using a self-administered postal survey.

TL;DR: In this paper, the authors investigated the relationship between the profitability and the proportion of company-owned and franchised outlets of restaurant firms and proposed an optimal franchise proportion for restaurant firms to maximize their profitability and intangible value.

TL;DR: In this article, the effects of interactional form of service fairness to mature customers as compared to non-mature in the U.S. restaurant industry are investigated. And the authors stress the mediating role of satisfaction between interactional fairness and future behavioral outcomes.

TL;DR: In this paper, a review of the current literature revealed three key determinants of customer equity: (1) value equity, (2) brand equity, and (3) relationship equity.

TL;DR: In this article, the authors modify the data envelopment analysis model to evaluate the performance of an enterprise, and show that they can utilize the available outputs of the modified model to easily calculate the efficiencies of business units.