Showing papers in "International Journal of Multidisciplinary Education and Research in 2017"

The effect of perceived justice on customer satisfaction and loyalty at PT Bank BPD Bali

Abstract: PT Bank BPD Bali is currently undergoing a transformation, which is necessary to improve competitiveness, especially in the field of service. This study aimed to determine the effect of distributive, procedural, and interactional justice on customer satisfaction, and the influence of customer satisfaction after complaints handling of customer loyalty PT Bank BPD Bali in Denpasar City. The calculation of researched sample based on proportionate stratified random sampling with the number of respondents was 100 people. The questionnaires gave to customers who have filed a complained to PT Bank BPD Bali in Denpasar City. Data analysis tool used in this research is Structural Equation Modeling (SEM). The results indicate distributive, procedural, and interactional justice had positive and significant impact on complaint satisfaction, which finally impact on customer loyalty. An effective customer complaints management can be applied through personal interaction and approach by the management of PT Bank BPD Bali by improving the performance and training of employees especially employees who handle complaints. Performance improvements are advised to prioritize direct action to customer complaints, such as represent related to product misperceptions and giving customers a chance to complain.

The effect of iPad apps on creative thinking among preschoolers in Jordan

Abstract: The present study examined the effectiveness of iPad as an educational technology tool on creative thinking based apps from apple store. Data from a total of 67 preschool children from one kindergarten in Amman city was included in this quasi-experimental investigation in which students in the experiment group used early creative thinking reinforcing through use iPad apps to complement their traditional way delivered early creative thinking education, within kindergarten classroom.The researchers used test of thinking creatively in action and movement (TCAM) at pre and post-test, the duration of the current study was 13 weeks one session weekly included pre and post-tests. The TCAM scores demonstrated that preschool children in the experiment group show greater gains on creative thinking skills of fluency, originality and imagination. Additional gender variable was examined in an effort to better understand the impact of the iPad intervention.

Integrating history of mathematics into the mathematics teaching: a study on concept of variable in elementary algebra in Indian perspective

Abstract: The present work deals with integration of history of mathematics into mathematics classroom. An elementary topic of algebra, ‘concept of variable’ is taken into consideration. On the basis of cognitive structure of average students of India, a structure is proposed for representation of history of variable into classroom teaching.