Journal•ISSN: 0265-671X
International Journal of Quality & Reliability Management
Emerald Publishing Limited
About: International Journal of Quality & Reliability Management is an academic journal published by Emerald Publishing Limited. The journal publishes majorly in the area(s): Quality (business) & Quality management. It has an ISSN identifier of 0265-671X. Over the lifetime, 2286 publications have been published receiving 83394 citations. The journal is also known as: International journal of quality and reliability management & International journal of quality & reliability management.
Topics: Quality (business), Quality management, Total quality management, Quality policy, Quality management system
Papers published on a yearly basis
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TL;DR: In this article, the authors propose a model for improving supply chain management, which is called SCOR, a model to improve supply chain risk and disruption management in a cloud environment.
Abstract: Blue Yonder | World’s Leading Supply Chain Management Planning & Forecasting | Supply Chain | Infor4flow – Supply Chain Consulting, Supply Chain Software and Supply Chain Planning Software Systems | SAPSkills for the New Era of Supply Chain Management A Look 12twentyBS in Supply Chain Management | ASU OnlineOMP supply chain planning solutionSupply Chain Management | Enterprise SCM cloud solutions Introduction to Strategic Supply Chain ManagementSupply Chain Management: Strategy, Planning, and Operation Supply chain management WikipediaDepartment of Supply Chain Management – Eli Broad College Supply Chain Strategy Template | GartnerC.H. Robinson | Third Party Logistics (3PL) & Supply Chain What is SCOR? A model for improving supply chain managementBest Supply Chain Management Software 2021 | Reviews of PharmaCircleSupply chain WikipediaSupply Chain Management (SCM) DefinitionManaging Supply Chain Risk and Disruption: COVID-19 What is supply chain management? | IBMLogistics and Supply Chain ManagementGartner Supply Chain Top 25SUPPLY CHAIN INTEGRATION STRATEGYAccenture to Acquire Blue Horseshoe, Deepening Customer SUPPLY CHAIN STRATEGY REPORT ASCMWhat is Supply Chain Planning (SCP)3 Supply Chain Certifications That Will Help You Land a JobEffective Supply Chain ManagementJob Search | Delta Air Lines, Inc.Supply Chain Management (SCM) and Manufacturing | OracleSupply Chain Management SlideShareDynamics 365 Blog | Modernizing Business with Cloud and AIWhat is Supply Chain Management? The basics, process Jobs at Coca-Cola Coca-ColaCybersecurity Supply Chain Risk Management NISTSupply Chain Management Amazon Web Services (AWS)AVATA | Oracle Cloud Partner & Supply Chain Consulting FirmSix Top Supply-Chain Strategies for 2020 | SupplyChainBrainWhat Is Supply Chain Management (SCM)?OUSD Acquisition & Sustainment Homepage
1,277 citations
TL;DR: The review of various service quality model revealed that the service quality outcome and measurement is dependent on type of service setting, situation, time, need etc factors.
Abstract: Purpose – The main objective of this paper is to critically appraise various service quality models and identify issues for future research based on the critical analysis of literature.Design/methodology/approach – The paper critically examines 19 different service quality models reported in the literature. The critical review of the different service quality models is intended to derive linkage between them, and highlight the area for further research.Findings – The review of various service quality model revealed that the service quality outcome and measurement is dependent on type of service setting, situation, time, need etc factors. In addition to this even the customer's expectations towards particular services are also changing with respect to factors like time, increase in the number of encounters with a particular service, competitive environment, etc. This paper provides a rich agenda for future research in the subject.Research limitations/implications – This research developed a linkage between...
965 citations
731 citations
TL;DR: In this paper, the authors identify models that managers in the service industry can employ to improve the quality of their service by examining the salient features of service quality and its determinants.
Abstract: The service sector has assumed greater economic importance over the past decade. The latest statistics show that the sector accounts for 60 per cent of the value added in the European Economic Community (EEC). It is estimated that “doing things wrong” typically accounts for between 30 and 40 per cent of a service organization’s operating costs. The elimination of this waste and meeting customer expectations are the major challenges facing managers in the service sector. This is why quality improvement is a vital concern for many service organizations. Despite the significance of the service sector and the importance of quality‐related matters to the sector, there is a paucity of research and publications dealing with service quality. Furthermore, there is significant misunderstanding of the various aspects of service quality. Examines the salient features of service quality and its determinants and describes and discusses several service quality models. Each model represents a different approach to quality improvement. The primary aims are to enhance understanding of “service quality” and to identify models that managers in the service industry can employ to improve quality.
666 citations
TL;DR: This paper will focus on identifying those characteristics that are perceived by customers as a necessity in achieving customer satisfaction in a virtual operation.
Abstract: The aim of this paper is to identify the features or dimensions that customers use to assess the quality of a virtual service or operation. It will focus on identifying those characteristics that are perceived by customers as a necessity in achieving customer satisfaction in a virtual operation.
625 citations