Showing papers in "Journal of Business and Entrepreneurship in 2020"

Do Website Quality, Fashion Consciousness, and Sales Promotion Increase Impulse Buying Behavior of E-Commerce Buyers?

Abstract: The prevalence of online shopping also gave rise to irrational shopping behavior like impulse buying, which makes up a large share of e-retailer revenue. This study’s objective was to analyze the factors that affect impulse buying (i.e., website quality, sales promotion, and fashion consciousness) within the context of apparel/fashion product purchase. Besides, this study also sought to examine the role of sales promotion in moderating the relationship between website quality and impulse buying. An online survey with a final sample size of 211 respondents was carried out using Google Forms and analyzed with Confirmatory Factor Analysis and multiple regression analysis (using R Statistical Software) to analyze four hypotheses. The result indicated that website quality did not affect impulse buying, while sales promotion and fashion consciousness was found to affect impulse buying positively. However, the role of website quality was still critical, since it still played a role as a hygiene factor. Once website quality interacted with sales promotion, it could positively affect impulse buying. Keywords: fashion consciousness, impulse buying, sales promotion, website quality

International trade, intellectual property right and economic development in nigeria: is there any link?

Abstract: This study explored on the nexus between trade (TRD), intellectual property right (IPR) and level of economic development (LDEV) over the period 1991 - 2018 using an Autoregressive distributed lag ARDL approach. The results suggest a long-run relationship between international trade, intellectual property right and level of economic development. The results also revealed that while the export component of the IPR exerted no impact on LDEV, TRD on the other hand, showed a temporary positive effect on the level of economic development possibly due to the instability in the macroeconomic environment and her overdependent on imported goods. Interestingly, FDI exerted a positive and significant effect on the level of economic development in the country. These results corroborate the outcome of the causality test, which revealed a uni-directional causality that runs from FDI, TRD to the level of economic development. In contrast, there seems to be a causal effect from the level of economic development to import component of the IPR to total productivity factor to inflation, respectively. The study concludes that both trade and intellectual property right are not capable of influencing economic development within the study period due to weak IPR protection and mono-product nature of the country. Based on the above, the study recommends that the government should provide an enabling environment that will further attract foreign investment in the country. Also, formulate a well developed institutional framework that will promote intellectual property right and finally diversify the economy into other sectors that are promising in order to avoid external shocks that can emanate from relying on a single sector of an economy.

The Impact of Social Media on Knowledge Creation, Innovation, and Performance in Small and Medium Enterprises

Abstract: In the globalization era, social media is widely used by small and medium enterprises (SMEs) to promote and market their products. However, there is still a limited objective of this study the effectiveness of social media in improving the business performance of SMEs. This study analyzes the effect of social media on knowledge creation, innovation, and performance in SMEs in Jabodetabek (Indonesia). This study combines online and offline methods to collect data from a sample of 384 SMEs. Data was analyzed SEM-PLS. The variables are social media, knowledge creation, innovation, and performance. The result is that social media does not havea direct impact on performance. However, social media has a significant influence on business performance, moderating knowledge creation, and innovation. Effectiveness of social media on improving business will the partner use for knowledge creation and innovation. Keywords: social media, knowledge creation, innovation, performance, SMEs

Developing The Voluntary Taxpayer Compliance: The Scale of The Tax Authority’s Power, Trust and The Fairness of The Tax System

Abstract: This study aims to analyze the scale of the power of the tax authority, trust and the fairness of the tax system for the voluntary compliance of the individual taxpayers who have businesses. The study was conducted in Jakarta and its surroundings, considering tax revenue in this region is the best compared to revenue in other regions in Indonesia. This research was a survey research. Convenience sampling method is used due to limitations in accessing individual taxpayer data. Personal data information in the tax authority was confidential. Using Partial Least Squares Structural Equation Modeling (PLS-SEM), the results of the study showed that the scale of the power of the tax authority and the trust proved to have a positive effect on the voluntary tax compliance while the fairness of the tax system had a negative effect. The results of this study support the development of the slippery slope theory which was the novelty of this study. The scale of the power of the tax authority, which is a part of the tax authority, is generally a determinant of the enforced tax compliance. But this study proves that it is also needed to the voluntary tax compliance. Keywords: slippery slope theory, individual taxpayer, voluntary tax compliance, enforced tax compliance, PLS-SEM

Land right’s application in accordance with the use of existing space in medan city

Abstract: One of the tasks of the Ministry of Agrarian and Spatial Planning/National Land Agency of the Republic of Indonesia is to provide types of land rights in each region throughout Indonesia. The purpose of this study is aimed for the institution of the National Land Agency throughout Indonesia to provide land rights based on the type of land allocation and its usage. This is a normative legal study in which data were collected through library research with the support of empirical data from the Land Agency of Medan. The allocation system, a type of land zone division system, is utilized by the Municipal Land Affairs Office of Medan to establish land rights. Building rights are granted by the Land Agency when a zone has been allocated as a trading area, although in practice there are still a lot of lands used for residential purposes. The designation system for the granting of land rights assigned by the Municipal Land Affairs Office of Medan, based on Regional Regulation No. 2 of 2015, failed to uphold justice for the people of Medan that applied for the rights to the land under their name. Therefore, a more applicable system is the existing spatial system or a system based on the land’s actual use in practice Keywords: National Land Agency, spatial planning, allocation system, land use, spatial management

The Effect of Atmosphere Perception, Perceived Value, And Hedonic Value on Consumer Loyalty Through The Service Quality of Warunk Upnormal

Abstract: This study aimed to analyze the effect of the atmospheric stimulus, perceived value, and hedonic values on consumer loyalty through the service quality of Warunk Upnormal and formulate managerial implications of consumer loyalty. The study used cross-sectional data obtained from a survey using an online open-close ended questionnaire. The data were collected from 300 respondents following the criteria studied through visits of at least two times to Warunk Upnormal and the use of convenience sampling technique. The data were analyzed using Structural Equation Model (SEM) with the help of Lisrel 8.51 software. SEM was used to assess the relationship between atmospheric perception, perceived values, and hedonic values in measurements. Loyalty was analyzed using Customer Loyalty Index (CLI) to connect the factors that encourage the creation of loyalty. The results of this study indicated that atmospheric perception had a significant effect on service quality but had no effect on consumer loyalty. Value perception had a significant effect on service quality but had no effect onconsumer loyalty. Hedonic value had a significant effect on service quality but had no significant effect on consumer loyalty. Meanwhile, service quality had nosignificant effect on consumer loyalty. Keywords: atmosphere perception, consumer loyalty, hedonic value, perceived value, service quality

Initial public offering: new evidence from indonesia

Abstract: The authority of capital market in Indonesia has been trying to increase the participation of investors and the number of listed firms to boost the economic growth. Recently, the number of listed firms have increased significantly. However, there are firms that are unable to show good financial performance, in fact several firms entered financial distress and delisting from the market. This essay uses newly listed firms between 2012 and 2019. This essay shows that there exists underpricing in the short term (1-3 days) and underperformance in the long term (1-3 years) after going public. This essay recommends that investors should take advantage the underpricing, but they must be smart in selecting newly listed stocks as some may suffer from credit risk and poor corporate governance.

THE EFFECT OF ORGANIZATIONAL CULTURE, MOTIVATION, AND SELF-LEADERSHIP ON STUDENT PERFORMANCE IN START-UPs

Abstract: The development of entrepreneurial education designed currently is developing rapidly One of the goals of this education is to produce new start-ups Therefore, factors that impact the performance of start-ups by university students are important to be studied further This study aimed to determine the impact of organizational culture, motivation, and self-leadership on the performance of students of the Accountancy Study Program in a private university in Surabaya, which has entrepreneurship as part of their curriculum This private university is a university with the vision of creating entrepreneurs Therefore, the learning method provided is project-based learning All students have to undergo entrepreneurship learning, and thus, they are required to create start-ups according to their field of study and according to their respective study program The success of the students' start-ups will undoubtedly require excellent performance in achieving the set target This study was conducted using a quantitative method and analyzed using multiple regression analysis The result of this study suggested that organizational culture and self-leadership had an impact on students' performance in start-ups However, motivation had no impact on students' performance in start-ups Keywords: entrepreneurial education, organizational culture, performance, motivation, self-leadership

Studying The Determinants of Intention To Use Tokopedia for SMEs Agribusiness Products Purchase

Abstract: Toko Laurike located in Bogor Regency, is a member of the small-medium enterprises (SMEs) group. It produces Virgin Coconut Oil (VCO) and sells its products through several e-marketplaces, namely Tokopedia, Bukalapak, and Elevenia. Among these e-marketplaces, Tokopedia sells product from Toko Laurike more than Bukalapak or Elevenia. This research aims to examine the factors that determine Consumers’ intention to use of Tokopedia specifically for SMEs’ food agribusiness products in the form of liquid and gel. This research also analyzed the pattern of design and security perceived ease of use and perceived usefulness. The other purpose is analyzing the contribution of security, perceived ease of use, perceived usefulness on consumers’ intention to use. Data analysis tool using structural equation modeling - partial least squares (SEM-PLS) based on stimulus theoretical framework technology acceptance model (STF-TAM). The study involved Tokopedia’s users who making purchasing for SMEs food agribusiness products in the form of liquid and gel. The 71 samples were collected. The results showed that perceived ease of use is most influencer among these factors. Design and security associated with perceived ease of use. Security was not associated with consumers’ intention to use. The result can be used by Laurike to enhance e-commerce performance. Keywords: Laurike’s e-commerce, SMEs, SEM-PLS, STF-TAM, Tokopedia

How does tax avoidance affect firm value? (lessons from soe and indonesian private companies)

Abstract: Taxes are the main source of state revenue and become an important factor for the running of government and development of the country with the largest contribution coming from corporate income tax. Different objectives of business ownership result in different tax management. This study analyzes the characteristics of tax avoidance, determinants and influences on firm value in state-owned and private companies. This study uses secondary data sources in the form of quarterly company financial statements, company stock price reports, and other related data. Descriptive and panel data analysis were used to examine the sample in this study which includes non-financial companies that are continuously profitable and listed in the LQ45 index for the period February 2014 to July 2019. The results of the study explain that private companies are more dominant in tax avoidance conduct compared to State-Owned Enterprises (SOEs). The determinants that influence the tax avoidance of SOEs are ROA and firm size, whereas in private companies there are no determinants that have a significant effect. There is significant negative impact in State-owned companies from tax avoidance on the firm value, while private company does not have a significant effect. Keywords: effective tax rates, firm value, SOE, Private, tax avoidance

Gap Analysis and Strategy of Pt. Transportasi Jakarta in Improving Its Services Performance

Abstract: PT Transportasi Jakarta runs the Transjakarta services based on the standards that had been regulated as one of the variables for the financial support which is given from the Regional Government As stated in the Governor Regulation Number 62 of 2016 and Governor Regulation Number 33 of 2017, the Regional Government needs to evaluate the performances of the company to fulfill the service standards considering the implementations of fines that will be applied if the standards did not achieve, thus the financial support will be ineffective and inefficient The purpose of this study is to analyze the performance of PT Transportasi Jakarta in attaining its Minimum Services Standards, and to develop the strategies to improve its service performance The study uses Gap Analysis with secondary data from the Evaluation Report of Transjakarta Services in the Fourth quarter of 2018, and Analytical Hierarchy Process with primary data from the questionnaire given to respondents from all the related stakeholders The result of this study shows that the performance of PT Transportasi Jakarta has not yet reached the Minimum Service Standards To improve the performance, the basic safety service needs to be prioritized by implementing a human resource development program This could include open recruitment, capacity building, key performance indicators, and remuneration system The renewal, mobilization of Transjakarta fleets, and integrated control system become the next strategy to improve punctuality since this type of service had the biggest fines applied and as the core service of Transjakarta services in providing mass transportations Keywords: transjakarta, minimum service standard, gap analysis, analytical hierarchy process

The Effect of Online Shop Owner Satisfaction on Logistic Services (Comparative Study of JNE and J&T Express)

Abstract: Business transactions are important with the increasing of online shop in Indonesia Every year online shops in Indonesia are increasing in accordance with the existing of technology The impact of logistic companies as online shop partner is always improving their services to facilitate business transactions This study aims to compare logistic services between JNE and J&T Express companies based on online shop satisfaction The satisfaction of some online shops as both customers and working partners with the logistics companies will be important for both companies The methods used are Importance Performance Analysis (IPA) and T-test with a sample of 150 owners Purposive sampling is used as the sampling technique and data is collected by distributing questionnaires through online shop media social From the fifteen attributes, important services according to online shop are responsiveness to damaged goods and lost goods, guarantees for damaged goods and lost goods, the company’s mode of communication to its customers, the company’s consistency in maintaining goods properly and consistency of delivery time to the consumer The results of the study show that JNE and J&T Express have a significant difference, namely the superiority of JNE in maintaining goods properly inappropriate with the price their given Meanwhile , the JNE and J & T Express have a significant inconsistency of delivery time Keywords: importance performance analysis (ipa), customer satisfaction, logistic sevices perfomance, JNE, online shop

A Study of Indonesia Original Brands Financial Performance

Abstract: This research aimed at analyzing the influence of Indonesia Original Brand Index (IOB) on financial performance, which is measured by profitability and market value. The data of this research was from companies in various sectors listed in the Indonesia Stock Exchange (IDX) and whose brand appeared on the published index of Indonesia Original Brands of SWA magazine. The final number of samples is 68 firm-years. This research found that customers’ satisfaction can enhance customer loyalty while also significantly improving customer advocacy. However, the performance of the Indonesia Original Brand Index still not significantly impacted financial performance. This issue happened due to the excessive resources of Indonesian companies, which spent on turning customers' loyalty and be advocates for the brand. This unfavorable profitability outcome can also be due to the unique characteristics of Indonesia’s consumer behavior. According to 81% of IOB respondents, Indonesia’s customers prefer to buy things at a low price and economically. With this behavior of seeking the lowest price, it indicates that customers in Indonesia may shift from one brand to other brands to get the best offer available, therefore not resulting in their constant purchase of one specific brand. Keywords: indonesia original brands index, customer loyalty, customer advocacy, profitability, market value

Setting up a business environment to introduce a new material for packaging in indonesia

Abstract: Along with the development of consumer behavior that focus on environment, it encourages company to use eco-friendly as attribute to the value preposition on generated product. Although Indonesian consumer aware of environment issues, still they prefer to choose another aspect instead of environmentally friendly on the product that bought by consumer. The aim of this research was to study the factors of environment business that able to support the success of new material development on the environmentally friendly packaging. The method that used in this research is factor analysis. The result of this research show that there are 2 (two) cluster of factors which supported the success of new material development on the environmentally friendly packaging, first factor is advocacy factor towards the innovation of using new material that competitive and logistic infrastructure factor of new material which supported by institutional network. The study is useful for policy maker to organize the right strategy formulation to be implemented on the development of new resource for the environmentally friendly packaging. Keywords: new material, packaging, eco-friendly, factor analysis

El Nino And Determinants of The Output of Micro and Small Industry in Java

Abstract: Micro and small industry sector plays an important role in the economy of a country including Indonesia, due to its large contribution to gross domestic product and its large labor absorption. The output of the sector is influenced by economic variables and non-economic factors such as the El Nino climate phenomenon. The purpose of this study is to analyze the impact of these economic factors and the climate phenomenon on the output of micro and small industries in Java by using panel data, which are combination of cross section and time series, i.e. 6 provinces of Java from 2011 to 2017. The results showed that these economic factors have positive effect on the output while El Nino has negative effect. In accordance with these results, the government needs to actively facilitate micro and small industries in the fulfillment of economic factors and assist the business actors in anticipating and mitigating the impact of El Nino. Keywords: Economic factors, El Nino, micro and small industry, panel data method

Social entrepreneuer in organizational culture and organizational effectiveness in sustainability of sekolah peternakan rakyat ngudi rejeki kediri

Abstract: This study aimed to analyze the influence of social entrepreneurs, organizational culture, and organizational effectiveness for the sustainability of the Sekolah Peternakan Rakyat Ngudi Rejeki (SPR). The study population and sample were all members of the Sekolah Peternakan Rakyat Ngudi Rejeki, amounting to 31 SPR members. Interviews and questionnaires did the data collection, and the data was analyzed with the structural equation model - partial least square (SEM-PLS). The results showed that social entrepreneurs have a positive and significant effect on organizational culture, organizational effectiveness, and indirectly on organizational sustainability; organizational culture has a positive and significant effect on organizational effectiveness. Culture has not significantly or indirectly affected sustainability. Organizational effectiveness has not significant effect on organizational sustainability. Keywords: organizational culture, organizational effectiveness, organizational sustainability, Social entrepreneur, SPR

A Conceptual Model of Intention To Use Online Collaborative Consumption Platform

Abstract: The objective of this study is trying to develop a comprehensive model referring to previous research of Hwang and Griffith's model of intention to participate in Collaborative Consumption (CC). The study applied exploratory research design which implements previous researches regarding online collaborative consumption focusing on a study by Hwang and Griffith. Hwang and Griffith's model of intention to participate in Collaborative Consumption (CC) is unique in that it recognizes both attitudes and sympathy as the primary predictors of the intention to use the CC platform. The model is also relevant to CC as it encompasses different values, which are utilitarian, hedonic and symbolic. This Study results in a comprehensive model which incorporating several variables from previous studies, such as online initial trusts and perceived behavioral control. We conclude that by trying to put Technology Acceptance Model (TAM) and The Unified Theory of Acceptance and Use of Technology (UTAUT) will enrich the global-scale model from the higher point of view besides the cognitive perception itself. Moreover, this conceptual model is developed as a suggestion for future research as well as the implementation of more sophisticated statistical analysis method should be included. Keywords: digital business; startup; user intention; online market; collaborative consumption

Factors affecting user behavior of technology application of management information system

Abstract: This research aimed to determine the factors influencing the behavior of management information system users at the National Accreditation Committee. The theory used was based on the Technology Acceptance Model (TAM) theory extension, and the analytical method used was the Structural Equation Model (SEM). The factors were according to Davis's modified theory, where external factors were the quality of internet connection and leadership support. Internal factors included perceived ease of use and perceived usefulness, attitudes toward using, behavioral intention to use, and actual system use. This research was conducted on 128 respondents representing the Conformity Assessment Bodies (CABs). This research showed that leadership support had a significant effect on perceived ease of use and perceived usefulness. Meanwhile, the quality of the internet connection only affected the perceived usefulness. Leadership support, quality of internet connection, perceived ease of use, perceived usefulness, and attitudes toward using were factors that affected user behavior intention to use. This research's managerial implication is to strengthen the server and increase the leadership's motivation towards the CAB employees by socializing accreditation applications. Keywords: behavioral intention to use, information system, leadership support, quality of internet connection, TAM

The Effect of Recruitment and Selection Process on the Performance of Personal Teacher at Non-Formal Education at Surabaya, Indonesia

Abstract: The aim of this study is to examine the effect of recruitment and selection process on job performance in education industry. While many previous studies concerned on research in formal education organization, this research more focus on the relationship between recruitment and selection process on job performance in non-formal education agency. This study used reflective measurement indicators with four indicators for employee performance, three indicators for recruitment and six indicators for selection. The samples of this study are tutors who are currently working at My L’s Course Agency in Surabaya Indonesia. This study employed variance based Structural Equation Model (SEM) using Partial Least Square software to examine these relationships. In addition, the bootstrap technique with 5000 samples is used to estimate t-value and p-value to avoid type II error problem in testing hypothesis due to small sample size problem. The research result shows that impact of recruitment and selection on tutor’s performance are statistically significant at 1%. This empirical evidence confirms the hypothesis that recruitment and selection process has an impact on job performance. This finding implies that human resource manager should aware the recruitment and selection process to improve the job performance in the recruiting process. However, the average score value of all indicators are only weakly suggesting considerable further research in improving teacher quality through recruitment and selection process.

The Effects of Personality, Self-Efficacy, and Locus of Control on The Success of Javanese Female Merchants In Surabaya

Abstract: The study aimed to examine the effect of personality on self-efficacy, locus of control, and the success of Javanese female merchants in the modern market, Surabaya, Indonesia. Questionnaire was used as a research instrument in this study. This study involved 100 Javanese female merchants as respondents. The samples were collected through a non-probability sampling technique. The data were analyzed based on Partial Least Square analysis using Smart PLS software. The findings of this study indicated that all five research hypotheses proposed in this study were accepted. First, personality affected self-efficacy. Second, personality affected the locus of control. Third, personality affected the success of the Javanese female merchants. Fourth, self-efficacy affected the success of the Javanese female merchants and the locus of control affected the success of Javanese female merchants in the modern market, Surabaya, Indonesia. Keywords: personality, self-efficacy, locus of control, Success, Javanese female merchants

The development of conceptual model on indonesian consumer behavior towards halal-labeled drugs

Abstract: There were still very few halal-labeled drugs in Indonesia, which can be caused by low consumer demand. Every consumer has perceived risk on a product, including halal-labeled drugs. Only consumers with good preference towards halal-labeled drugs are willing to take risks by choosing halal-labeled drugs to obtain peace of mind, which is manifested as satisfaction and trust. This study aims to identify how perceived risk on Indonesian people could influence satisfaction and trust, which leads to intention to use and intention to recommend halal-labeled drugs. Data were obtained from 332 Indonesian respondents aged at least 17 years old who were collected by convenience using social media which were then processed by PLS-SEM. This study found that perceived risk naturally can influence satisfaction, which leads to intention to use supported by knowledge and previous use experience, leading to intention to recommend. Meanwhile, perceived risk supported by knowledge can affect trust, which in turn can influence intention to use, and then leads to intention to recommend. In conclusion, knowledge and previous use experience are supporting factors which are required to trigger the consumer preference toward halal-labeled drugs. Keywords: halal drugs, intention, perceived risk, satisfaction, trust

Santripreneurship: internalizing the values of independence in the digital era (case of pondok pesantren in malang raya)

Abstract: This study aimed to reveal the process of internalizing the self-reliance values of santri in the digital era at pondok pesantren Malang Raya, East Java. The approach of this study was descriptive and qualitative. The data were collected through in-depth interviews and observations with the respondents consisting of three kiai, five board of pondok pesantren, three teachers, and eight students. The data analysis used a simultaneous stage model consisting of approach, extracting, deepening, matching, interpretation, and presentation. The results showed that the character values implanted were the values of independence, namely not depending on others and not oriented to the company/employee organization. The value cultivation system was carried out using the kiai's teachings through learning based on the available ulama books and practical assignments to assist trading businesses, product processing, and services in pondok pesantren's cooperative. Utilization and understanding of the use of internet technology is very appropriate in the context of reducing the character ordering morality. Keywords: digital era, obedience to kiai, santri, values of independence

Review: The Emic and Etic Uses of the Term ‘Corporate Culture’

Abstract: Corporate culture has been studied widely both as the focus of research or as one of the significant contributing factors in the operation of a company/organization. In studies on culture, social researchers acknowledge two different views: emic and etic. However, these two contrasting views have not been a concern of corporate or organizational culture researchers. This paper aims to shed light on this issue by reviewing different narrative analyses from various corporate culture studies. The author proposes a solution which enables researchers to ensure the inclusion of both emic and etic views on corporate culture in their research which is by using a model which adopts a continuum consisting of corporate culture and corporate cultural policy.

Factors Influencing Consumer Intention and Decision to Purchase Plastic Waste Recycle Machine

Abstract: About 1.42 million tonnes of plastic waste in Indonesian waters are unable to manage every year. Plastic waste recycling machine may be the solution to this environmental problem. Marketing strategy is required to answer the challenge in the sale of plastic waste recycling machine. This research aims to identify and analyse the factors that influence the interest of purchasing intention and purchasing decision of plastic waste recycling machine manufactured by PT Majestic Buana Group. The research was conducted for eight months from February to September 2019. Primary data were obtained through online questionnaires, while secondary data were gathered from literature, journals, and research reports. This research used purposive sampling, with a sample number of 100 respondents who have purchased the plastic recycling machine from PT. MBG from the last 5 years. Data was then processed using descriptive analysis and Structural Equation Modelling-Partial Least Square (SEM-PLS). The results show that product variables, processes, service quality have a significant influence on the purchase interest while product variables, service quality and company reputation significantly affects purchasing decisions. Keywords: marketing mix, SEM PLS, purchasing intention, plastic waste, recycling machine

The Effect of Paternalistic Leadership on Organisational Ethical Climate: The Role of Organisational Justice As A Moderating Variable

Abstract: This study examines the effect of paternalistic leadership on organisational ethical climate and the role of organisational justice as a moderating variable. The relationship of paternalistic leadership and ethical climate is explained through social learning theory. The respondents used in this study are employees of public organisations as an alternative to the for-profit organisations that previous empirical studies have tended to use. The testing of this model uses the hierarchical regression analysis. The findings of this study confirm the results of earlier studies that paternalistic leadership has a positive and significant impact on organisational ethical climate, particularly in public organisations. The results also show that organisational justice has a moderating role in strengthening the positive influence of paternalistic leadership on organisational ethical climate. The contribution of this study is that, based on contextual factors, effective paternalistic leadership influences the ethical climate in public organisations. Keywords: organisational ethical climate, organisational justice, paternalistic leadership, public organisations

Prioritization of human capital development strategy of improving the bank performance

Abstract: A human capital strategy is comprehensive planning about how the company achieves its vision and mission through human resources. This study aimed to formulate a prioritization strategy of human capital development for improving company performance used the Analytic Hierarchy Process (AHP). The hierarchy of AHP was arranged by considering five criteria that include an actor, company strategy, human capital management practice, company performance, the role of human capital division, and there were five alternative strategies. A questionnaire of AHP was arranged and presented to seven experts who were chosen from a multinational bank in Indonesia, they provided judgments based on a priority scale for each criterion. The result of the study showed that an actor who was prioritized was the human capital manager. The prioritization of the company strategy was the defender strategy. A human capital management practice that was prioritized was recruitment and selection. The prioritization of company performance was financial and the role of human capital division that was prioritized as a strategic partner. An alternative strategy that was prioritized to be implemented was building effective recruitment and selection systems. In conclusion, the company's performance can be improved through implementing effective recruitment and selection strategies and using validated psychometric instruments. Keywords: Analytic Hierarchy Process (AHP), balanced score card, compensation, performance management, recruitment and selection

The Evaluation of Customer Satisfaction Survey Follow-Up in LPPOM MUI

Abstract: Customer satisfaction survey is a standard method used by service providers in order to obtain feedback from the customer as well as close the gap between customer expectation and perception of service quality. Feedback from customers can make them possible to define the level of quality of service by themselves. If a service provider can satisfy its customers, it means that it will retain its customers. LPPOM MUI, as an authorized halal certifying body in Indonesia, has conducted a customer satisfaction survey three times from 2015 up to 2017. After conducting the survey, LPPOM also performed a follow-up based on the result of the survey. The purposes of this research are (1) to get to know about the follow-up of customer satisfaction evaluation of LPPOM MUI, (2) to analyze the impact of the follow-up implementation progress versus re-evaluation by LPPOM MUI’s customer group on the follow-up, (3) to provide recommendation(s) if the customers perceive the follow-up implementation still does not fulfill their service quality expectation. The methods used were a qualitative analysis based on the follow-up of LPPOM MUI’s customer satisfaction survey versus re-evaluation on LPPOM MUI’s seven customer groups on the follow-up. The result shows that all quality service attributes need improvement to meet customer expectations. They are namely 1) the ease of contacting the Call Center 14056 or LPPOM MUI, 2a) The availability of notification if any change or dysfunction of CEROL SS-23000 and 2b) replying time to customer email (3a) Dealing time to halal certification process (3b) dealing time to post-audit stage (3c) Dealing time to LPPOM MUI approval of new material of the company. Keywords: service quality, customer satisfaction survey, follow-up, LPPOM MUI, re-evaluation

Exploring brand positioning and hotel persona trough wom and content by text analysis

Abstract: Hotel management will concentrate on addressing difficult challenges and finding new ways for hotels to succeed in today's changing market world. Online customer reviews can be used to reflect the degree of differentiation between hotel brands and understanding the hotel industry's market structure through text analytics. The purpose of this study is to discover and demonstrate how customer online reviews (WOM and content), in the hospitality industry using text analysis can be used to explore brand positioning of hotel persona. This study gathered 4.215 online reviews one of hotel at Bandung city from year of 2015 – 2019, the methodology used the approach of text classification, quantitative analysis of text. This study found the category of visitors who stay the most are comes from family category and romantic vacation category, while the target visitors expected by the hotel are from business traveler’s category. Most customer state the word "family" when mentioning the hotel. Children, family, pool, zoo are the words most often discussed in customer reviews. This study findings can be used as an insight into what are the things that generate a satisfying experience and strengthen brand positioning of the hotel. In the future, it would be interesting to gathered data from multiple e-commerce application, and combining ontology-learning-based text mining and psychometric techniques to translate online hotel’s reviews into a hotel’s positioning map, capturing the relationship between product of hotel and reviewer effectively. Keywords: online review, brand positioning, text analytics, customer perceived value, hotel persona

Historical and cultural studies on martial arts tourism of penca silat aliran cimande at tarikolot village

Abstract: Penca Silat Cimande is one form of martial arts that grows and develops traditionally in the village of Cimande, especially in the Tarikolot vilalge as it is handed down from generation to generation. This research focuses on studying the history and culture of martial arts from Cimande. This type of research is descriptive qualitative with interview guidelines and documentation as a primary data source as well as literature study as a secondary data source comprises advice of local experts and community leaders (Penca Silat organizers in Cimande, the government, and the head of Cimande village). The research concludes that, as one of the ancestral heritage objects and noble cultural values, the Penca Silat Aliran Cimande cultural arts deserves to receive better attention from the government to be able to grow and develop while maintaining the authenticity. This type of research is descriptive qualitative with interview guidelines and documentation as a primary data source and literature study as a secondary data source with 3 sources consisting of 3 parties namely organizers of the Penca Silat Cimande arts / environment organization, local government and Pokdarwis Cimande Village Keywords: tourist attraction, historical study, cultural study, martial arts, penca silat aliran cimande

Factors Affecting Profitability of Construction Company Sub-Sector

Abstract: The increase is in construction activities is not always good considering that in the construction sub-sectors, the company is a long-term investment, and the payment is following the terms of project completion, causing a decrease in the company's profitability This study aims to analyze the company's profitability in the construction subsector and the impact of the company's external and internal factors in the construction subsector This study uses a simulation method with a simultaneous equation model consisting of seven simultaneous equations and six identity equations estimated using the 2SLS method (Two-Stage Least Squares) The Results Showed that if the gross domestic product fell by 4% and the cost of revenue decreased by 5%, it resulted in an increase in return on assets by 1295% (to 193% ROA) and returned on equity equal to 4 07 (ROE to 2796%) If inflation rises by 4% and the cost of revenue decreased by 5%, it would increase is the return on assets by 1279 (ROA to 192%) and return on equity by 3:52% (ROE to 2781%) If inflation rises by 4%, the gross domestic product falls by 4%, and cost of goods costs fall by 5%, the resulting in an increase in return on assets by 961% (ROA to 187%) and return on equity by 196% (ROE to 2739%) Keywords: building construction subsector, external and internal factors, return on assets, return on equity, profitability, 2SLS