Showing papers in "Journal of Business Research in 1999"

TL;DR: In this article, the authors examine the link between societal prosperity and tourism using a competitiveness framework and show that if handled appropriately, tourism can become an important engine for achieving broader social goals.

TL;DR: In this paper, the authors describe the development and validation of a short, reliable, and valid self-report measure of subjective knowledge that is applicable to a variety of data collection methods and subject areas.

TL;DR: In this paper, a 2 × 2 (high versus low corporate credibility and high versus low endorser credibility) between-subjects factorial design was used to assess the impact of credibility on attitude-toward-the-ad, attitude-to-thebrand, and purchase intentions.

TL;DR: In this article, a broad range of literature fields that have direct and indirect implications for the study of strategy implementation are reviewed, organized around a framework that distinguishes between structural and interpersonal process views of implementation.

TL;DR: In this paper, the authors present an exploratory analysis of the relationship between relationship participation, quality, satisfaction, and retention using data from over 1,200 small firms and highlight the importance of participative behavior, particularly on the part of the service provider, in explaining perceived quality and satisfaction; in turn, satisfaction is an important influence on retention.

TL;DR: In this article, the role of resources gained through relationships may play in marketing relationships and five propositions for assessing the strategic worth of these resources in relationship marketing relationships are presented, based on a resource-based approach.

TL;DR: In this paper, a conceptual model is proposed that integrates the research on the environmental perspective of service experiences with the standard satisfaction model, and an experiment was conducted to test a part of this model.

TL;DR: In this paper, the authors present a comprehensive literature review and meta-analysis of the antecedents of trust and consequences of trust in a sales context, concluding that trust has a moderate but beneficial influence on the development of positive customer attitudes, intentions, and behavior.

TL;DR: In this article, a measure of satisfaction with leisure travel/tourism services that is related to life satisfaction is developed, which is based on the hierarchy of life satisfaction model, and a LISREL analysis was performed to test the goodness of fit of the model.

TL;DR: In this article, the authors conducted a survey with 20 leading-edge brand consultants and found that branding principles are common between products and services at the conceptual level, but at the operation level there may be differences in the emphasis given to the manifestation of specific elements of services brands.

TL;DR: In this paper, the authors compare the industry environment impact with the impact of firm strategy and market orientation culture on small manufacturing firm performance, and find that strong performance requires more than an appropriate match of strategy to the environment, because there is a higher correlation between growth differentiation strategy and environmental turbulence in the lowest profitability group, as compared to the highest group.

TL;DR: In this paper, the viability of the World Wide Web (WWW) as a channel of distribution is investigated and two research questions are studied: (1) comparison of two non-store retailing channels with two store channels, and (2) consumer reaction when channel functions are transferred to the Internet.

TL;DR: A probabilistic neural network with fewer of these difficulties is proposed, using data from the U.S. oil and gas industry, to produce superior results for bankrupt companies.

TL;DR: In this article, it is argued that modern consumption has emphasized essentially the use-value of services, whereas postmodern consumption can be said, on the contrary, to crown a forgotten element: the social link.

TL;DR: In this article, the authors compare the tourism development cycle and social disruption theories for assessing the impact of gaming tourism on resident quality of life (QOL) in host communities, using data from a nongaming community (Grand Lake, CO), three early stage and three later stage gaming communities (Central City, Blackhawk, and Cripple Creek, CO).

TL;DR: The authors examined the role of functional and nonfunctional motives in influencing preferences for catalog shopping by using a mail survey conducted on a national sample of U.S. catalog shoppers and found that functional motives including perceived value, order services, and convenience were the strongest reasons influencing catalog shopping for two different product classes.

TL;DR: In this paper, the authors consider how relationship marketing is manifest in actual interactions between buyers and sellers involved in on-going relationships with varying degrees of relationship quality and find that relatively higher quality relationships tend to exhibit more friendliness, less question asking, disagreement, and compliance behavior as compared with lower-quality relationships.

TL;DR: In this article, the authors employed the Behavioral Perspective Model (BPM) as an appropriate theoretical classification of consumer environments and found that consumers responded to eight service environments based on the application of this model yielded data for emotional reactions and approach/avoidance in 1,136 consumer situations.

TL;DR: In this article, the authors present eight "cornerstone" viewpoints about the implementation of relationship marketing, including the definition of marketing variables, marketing department as a useful organizational solution, marketing planning as an effective way of planning marketing resources and activities, and others.

TL;DR: In this article, the authors examined the psychometric characteristics of the tourism impact and attitude scale (TIAS) developed by Lankford and Howard and applied the four-quadrant model of Bjorklund and Philbrick of social impacts for elucidating the perceptual shifts from the initial to the follow-up study period.

TL;DR: In this paper, the authors examined the usefulness of perceived risk theory to understand consumers' behavior in one of the most common holiday experiences, the package holiday, and explored the nature of the risk in the holiday product and discussed how perceived risk can be measured and used by travel marketers.

TL;DR: In this paper, the authors evaluate the respective effects of three strategic variables, namely quality, value, and satisfaction, on organizational customers' behavioral intention to buy professional services from engineering consultants.

TL;DR: In this article, the authors propose a modeling framework to study consumer behavioral loyalty as evidenced by these two types of loyalty: the first is hard-core loyalty, when consumers exclusively repeat purchase one product alternative, and the second is reinforcing loyalty when consumers may switch among product alternatives, but predominantly repeat purchase more than one or more product alternatives to a significant extent.

TL;DR: In this paper, the influence of perceptions regarding the importance of ethics and social responsibility on ethical intentions of marketing professionals was investigated based on a survey of practitioner members of the American Marketing Association.

TL;DR: In this article, six distinct scales of export information use are developed and their psychometric properties assessed in terms of dimensionality, reliability, and validity, and the results show that the measures constructed are psychometrically sound and therefore suitable for use in substantive research.

TL;DR: In this article, a cross-comparative analysis of tourism consumption indicates substantial differences in tourism consumption and the structural position of vacations as a social right between nations in the developed world.

TL;DR: This paper explored the impact of accountability and issue involvement on information search and use and found that accountability increased search effort regardless of level of prior knowledge, whereas issue involvement increases search effort only when prior knowledge is low.

TL;DR: In this article, a multi-item scale developed by Conant, Mokwa, and Varadarajan (1990) for assessing Miles and Snow's (1978) strategic typology is applied in a cross-sectional study of 93 Finnish enterprises.

TL;DR: In this paper, the possible interrelationships among four constructs (excellence, market orientation, management of expectations, and service reliability) are considered, and a model of their relationship to business performance specified.

TL;DR: In this article, the authors investigated the benefits that new products bring to a company using the results of a large survey of new consumer financial services, and found that approximately half the value derived from the introduction of the new products is derived from company benefits.