Showing papers in "Journal of Business Research in 2004"

TL;DR: In this paper, the authors present four studies that develop measures of "core/primary" facets of customer-based brand equity (CBBE), including perceived quality (PQ), perceived value for the cost (PVC), uniqueness, and willingness to pay a price premium for a brand.

TL;DR: This article developed a typology based upon motivations for shopping online, including convenience, physical store orientation (e.g., immediate possession and social contact), information use in planning and shopping, and variety seeking in the online shopping context.

TL;DR: The authors explored the determinants of capital structure of Chinese-listed companies using firm-level panel data and found that the capital choice decision decision of Chinese firms seems to follow a new Pecking order (retained profit, equity, and long-term debt).

TL;DR: In this article, the authors examined how men and women differ in both their perceptions of the risks associated with shopping online and the effect of receiving a site recommendation from a friend, and found that having a site recommended by a friend leads to both a greater reduction in perceived risk and a stronger increase in willingness to buy online among women than among men.

TL;DR: In this paper, the impact of emotions on satisfaction and subsequent customer behaviors was examined, using a sample of over 900 customers, and it was found that emotions have a direct impact on behavior, over and above the effects of dissatisfaction.

TL;DR: A review of consumer innovativeness can be found in this article, where different theoretical definitions of the notion are introduced and major measurement scales that have been designed with a view to measuring this construct.

TL;DR: In this paper, a review of the assessment of face validity in consumer-related scale development research is reported, suggesting that concerns over the lack of consistency and guidance regarding item retention during the expert judging phase of scale development are warranted.

TL;DR: In this paper, a service productivity model is developed, which is a function of how effectively input resources into the service (production) process are transformed to outputs in the form of services (internal efficiency), how well the quality of the service process and its outcome is perceived (external efficiency or effectiveness), and how effectively the capacity of service process is utilized.

TL;DR: In this article, the authors proposed an integrative model of health care consumer satisfaction based on established relationships among service quality, value, patient satisfaction and behavioral intention, and tested it in the context of South Korean health care market.

TL;DR: This research critically reviews the process and procedures used in marketing to assure valid and reliable measures for theoretical model tests involving unobserved variables and survey data, and it selectively suggests improvements.

TL;DR: In this article, a basic framework for the successful implementation of a technology-oriented business strategy is developed, consisting of four elements: business strategy, network competence, technological competence and innovation success.

TL;DR: In this article, the structural and functional weaknesses of Internet retailing are discussed and various strategies designed to improve the performance of e-tailers are explored, including e-commerce strategies.

TL;DR: In this article, the authors consider how to understand, interpret, and use the Dirichlet framework for measuring the performance of a brand in a repeat-purchase market, including how many customers buy the brand, how often, and how much they also buy other brands.

TL;DR: This article employed a meta-analysis based on 80 samples from 66 studies (n=54,249) and found evidence of a positive relationship among all three slack types (i.e., available, recoverable, and potential) and financial performance.

TL;DR: Through an empirical study, the authors develop the Website Preference Scale (WSPS) based upon the work in environmental psychology of Rachel Kaplan and Stephen Kaplan and provide insight into site design characteristics, which may lead to a higher likelihood of revisit.

TL;DR: In this paper, the internal market orientation (IMO) model is proposed to model the relationship between internal and external market orientations, and the performance implications of IMO are discussed.

TL;DR: The relevance of power for structural equation models and measurement validation is discussed, the degree of power associated with models published in business journals is examined, and recommendations that should improve the validity and application of structural equation modeling in business research are offered.

TL;DR: A production-theoretic view will be used to identify the sources of efficiency problems and differentiate between customer-induced and customer-independent activities for a better efficiency management.

TL;DR: The authors argue that negative consumer behavior is unintentionally stimulated by the same marketing factors, which promote an ideology of consumption, and argue that consumer misbehavior is widespread: many consumers misbehave, all are inevitably affected materially and/or psychologically.

TL;DR: In this paper, an analytical model is developed to examine the role perceived benefits and risks of online shopping play in forming consumer preferences for online shopping, and two dimensions of perceived risk are considered in the model.

TL;DR: In this article, the authors examine how and why consumers are influenced by restrictive navigation cues on the web and propose that restrictive navigational cues act as barriers that threaten consumers' control over web navigation, which, in turn, arouses psychological reactance and leads to negative consequences for the web marketer.

TL;DR: In this paper, a taxonomy of five modes of competences that an organization must develop and maintain in its various activities to achieve overall competence is presented, distinguished by the specific forms of flexibility it brings to an organization to respond to the changing opportunities and threats in its environment.

TL;DR: This article applied a latent class modeling approach to segment web shoppers, based on their purchase behavior across several product categories, and then profile the segments along the twin dimensions of demographics and benefits sought.

TL;DR: In this article, a decomposition of the construct (country of product design (COD), assembly (COA), and parts (COP) manufacture was used to evaluate consumer product perceptions.

TL;DR: Compared against five alternative model structures, the strict mediation model fitted the data best, thus confirming the predictions derived from the reconstructed theory.

TL;DR: The concept of flexibility is defined, showing that there are, in fact, several different types of flexibility, e.g., supply, production, and product assortment flexibility.

TL;DR: In this article, a commitment-trust model is applied to the relationship between an NPO and its organisational funders and is empirically tested using a partial least squares analysis to identify the significant factors in the proposed model.

TL;DR: In this paper, two data sets were used to examine the relationship among organizational justice, role states, pay satisfaction, supervisor satisfaction, organizational commitment and withdrawal cognitions, and the results showed that procedural justice was an important, direct predictor of supervisor satisfaction while distributive justice predicted pay satisfaction.

TL;DR: In this paper, consumers were surveyed concerning their satisfaction with attributes of a local mall, the value they derived from shopping at that mall, resource expenditures, and repatronage intention, and attribute beliefs positively influence time spent at the mall, as well as hedonic and utilitarian shopping value derived from a mall visit.

TL;DR: In this paper, the authors conceptualize salesperson creative performance as the amount of new ideas generated or behaviors exhibited by the salesperson in performing his/her job activities and develop a seven-item scale for measuring the construct that demonstrates acceptable unidimensionality, internal consistency, and construct validity.