Showing papers in "Journal of Business Research in 2009"

TL;DR: In this paper, the authors integrated e-shopping quality, enjoyment, and trust into a technology acceptance model (TAM) to understand consumer acceptance of e-Shopping.

TL;DR: In this article, the authors examined the role of knowledge management capacity in the relationship between strategic human resource practices and innovation performance from the knowledge-based view and found that knowledge management capacities played a mediating role between HR practices and performance.

TL;DR: In this paper, the authors proposed a model of the impact of transformational leadership both on followers' creativity at the individual level and on innovation at the organizational level, and tested on 163 R&D personnel and managers at 43 micro-and small-sized Turkish software development companies.

TL;DR: In this article, the authors extended Mehrabian and Russell's stimulus-organism-response framework by incorporating restaurant-specific stimuli and including restaurant specific measures of emotion using structural equation modeling, which showed that atmospherics and service function as stimuli that enhance positive emotions while product attributes, such as food quality, act to relieve negative emotional responses.

TL;DR: In this article, Rosen et al. provide specific recommendations regarding website design elements that generate positive managerial outcomes by testing a wide range of design elements to determine those that provide human elements and computer elements, which are linked through intermediaries using the uses and gratifications theory, technology acceptance model, and the concept of flow to explain purchase intentions and intentions to revisit the site.

TL;DR: In this article, an integrative model was proposed and tested to examine the relations among service quality, value, image, satisfaction, and loyalty in China, which revealed that service quality directly influences both perceived value and image perceptions, and that corporate image influences value and that both customer satisfaction and value are significant determinants of loyalty.

TL;DR: In this paper, the authors examine the concept of brand relationship experience in the context of co-creation and service-dominant logic and outline a conceptual model for designing and managing the customer experience.

TL;DR: In this paper, the authors conduct a meta-analysis examining the effects of perceived organizational support on four employee outcomes: organizational commitment, job satisfaction, performance, and intention to leave, and the extent to which these effects are moderated by job type (frontline vs. non-frontline employee).

TL;DR: In this article, a conceptual understanding of the nature and functioning of the country-of-origin image (CoI) construct is presented, and an agenda for future research is developed.

TL;DR: In this paper, the authors show that management innovation is a consequence of a firm's internal context and of the external search for new knowledge, and demonstrate a trade-off between context and search, in that there is a negative effect on management innovation associated with their joint occurrence.

TL;DR: In this paper, the authors consider the potential of the discipline of marketing to contribute to consumption reduction from a social marketing perspective, and review the difficulties of applying conventional marketing theory and practice in pursuit of more sustainable consumption, and the logic of applying an adapted form of social marketing to promote more sustainable lifestyles and reductions in consumption.

TL;DR: Quinn et al. as discussed by the authors examined employee attitudes as a potential mediator of the relationship between organizational culture, as operationalized by the competing values framework, and diverse measures of organizational effectiveness.

TL;DR: This article explored the antecedents of the consumption behavior of college-aged Generation Y individuals and found that issues relating to socialization, uncertainty reduction, reactance, self-discrepancy, and feelings of accomplishment and connectedness drive Y consumers' product purchases and retail patronage.

TL;DR: In this paper, the authors use qualitative data to develop a conceptual framework that helps clarify why consumers avoid certain brands, including experiential, identity and moral brand avoidance, and highlight potential strategies that managers could implement to deal with brand avoidance.

TL;DR: In this paper, the authors examined the relationship between perceived justice, emotions, and satisfaction during service recovery (SR) and proposed a model analyzing the direct effects of justice on satisfaction, along with its indirect effects via emotions.

TL;DR: In this article, the role of the individual service worker in encouraging customer organizational citizenship behaviors (customer OCBs) is investigated empirically across three service contexts, and commitment to the service worker is the strongest predictor of customer OCB.

TL;DR: In this article, the authors assess how customer value affects a firm's market orientation and consequently, competitive advantage and organizational performance in a service industry, and they find that if a firm perceives its customers as valuing service, the firm is more likely to adopt both a customer and a competitor orientation; if the firm thinks its customers are price sensitive, it tends to develop a competitive orientation.

TL;DR: In this paper, the authors developed and tested a theory of the influence of the service brand on the customer value-loyalty process, including the traditional influence of brand image plus three additional influences that more fully reflect the broader service perspective (company image, employee trust, and company trust).

TL;DR: In this article, the importance of the long term brand reputation and brand tribalism on the strength of brand relationships was explored using data collected from 912 respondents, and it was found that brand tribes are a better predictor of the strength than the long-term brand reputation itself.

TL;DR: In this paper, the authors present the analysis of two dominant anti-consumption discourses (the voluntary simplicity discourse and the culture jammer discourse) to show the importance of anticonsumption practices in the construction of consumer identities.

TL;DR: In this paper, the role of social influence and the moderating effect of a product's public/private status on consumers' intended adoption of high-tech innovations was examined and it was shown that both social influence, and adoption attitude have positive effects on consumer intention to adopt an innovation.

TL;DR: In this paper, the authors address the need for scale development to measure the general anti-consumption attitudes of the simplifiers and global impact consumers, and the goal is to improve the ability to identify anti-Consumption attitudes and to gain a better understanding of how anticonsumption relates to other key constructs such as self-consciousness, self-actualization, and assertiveness.

TL;DR: In this article, a new integrated brand equity model is proposed, which explores the sources of brand equity from both internal and external perspectives at the behavioral and financial level in order to achieve a more accurate and sustainable brand equity measurement approach.

TL;DR: A study of Indian consumers examines the effects of individual characteristics (i.e., consumer's need for uniqueness and attitudes toward American products) and brand-specific variables (e.g., perceived quality and emotional value) on purchase intention toward a U.S. retail brand versus a local brand as discussed by the authors.

TL;DR: The authors investigated the effect of the interplay between a multi-channel retailer's offline and online brand images on consumers' online perceived risk and online loyalty within the framework of a theory of cognitive dissonance.

TL;DR: In this paper, a sample of procurement relationships between Hong Kong trading firms and their Chinese suppliers using SEM methods was used to test the predictions of relational exchange theory more than those of transaction cost economics.

TL;DR: In this article, the authors compared the relationship quality and the Theory of Planned Behavior models to predict the behavior of real-life purchase behavior data of apparel and survey information, and found that the attitude towards the buying behavior, the subjective norm and perceived behavioral control are better predictors of behavioral intentions than relationship quality.

TL;DR: In this paper, the authors report on a quantitative survey of a sample of 878 residents of the Gold Coast City of Australia and find that the major antecedents are social bonds, a sun and surf brand personality and creative business.

TL;DR: In this article, the authors extended the concept of salesperson customer orientation to Internet marketing by conceptualizing and studying the effects of Web site customer orientation on perceived Web site quality and consumer behavior.