Showing papers in "Journal of Operations Management in 2002"

TL;DR: A five step case-based research and dissemination process is presented and Guidance is given to future researchers for each step in the process.

TL;DR: The service concept is defined and how it can be used to enhance a variety of service design processes is described, including service design planning and service recovery design processes.

TL;DR: Quality management (QM) has become an all-pervasive management philosophy, finding its way into most sectors of today's business society as discussed by the authors, and it is time to take stock of the knowledge accumulated in what is now a mature field of study and look for directions to take the field further forward.

TL;DR: In this article, the effect of SCI on the relationship between diversification and a firm's competitive performance is examined, and the results of the study can be useful in integrating supply chain strategy into market and product diversification (PD) strategy.

TL;DR: The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.

TL;DR: In this article, three complete supply networks have been mapped in this study and propositions are built concerning how the structure of supply networks operates based on these three cases of supply network, based on the extant literature, frame structure in three dimensions.

TL;DR: In this article, the authors investigated the relationship between Internet-enabled supply chain integration strategies and performance in manufacturing and services and found that demand chain management (DCM) led to the highest performance for manufacturing, but few signs of DCM in services.

TL;DR: In this paper, a case study of six customer cases of Nokia Networks, one of the leading providers of mobile telecommunication technology, led to propositions exploring how companies in the fast-growing industries achieve good customer satisfaction together with efficiency in supply chain management (SCM).

TL;DR: In this paper, the authors present a two-stage model explaining supplier relationships and their impacts on product quality, project development time and project cost, which is tested using secondary survey data.

TL;DR: In this article, the authors explore how manufacturing characteristics affect the appropriate type of modularity to be embedded into the product family architecture, and how the types of modularities relate to component sourcing.

TL;DR: This paper provides an examination of e-services utilizing three approaches in order to provide guidance on how to fly rather than flop, and develops a model of the e-service customer retention.

TL;DR: In this paper, the authors examined the moderating effects of business strategy and demand uncertainty on the relationship between the integration of manufacturing and marketing/sales-based decisions and organizational performance.

TL;DR: In this article, the authors describe the evolution of focused demand chains over an extended period of time as a major UK lighting manufacturer has sought to remain an international player in a fast changing business environment.

TL;DR: The authors examined the theories and techniques found in the diverse survey research literature on improving response rates including OM survey research benchmarks that achieved very high response rates by following the tactics outlined in this paper, OM survey researchers stand an excellent chance of not only improving the overall respondent yields for their studies but also reducing the bias caused by non-response.

TL;DR: In this paper, a survey of the food industry is used to examine the use of EDI with respect to interfirm coordination activities involving suppliers and customers, and the influence of demographic characteristics on EDI use is investigated.

TL;DR: This paper summarizes the key concepts from a panel discussion at the DSI National Meeting in Orlando in November 2000, and human issues from the customer and service provider vantage are illustrated and challenges to researchers for exploring this perspective are presented.

TL;DR: In this paper, the authors describe a framework for product development practices and discuss relations among these variables as well as important performance variables (product innovation, quality, premium pricing, and profitability).

TL;DR: In this article, the authors propose a new paradigm for tactical demand chain planning, called robust planning, based on risk assessment of the supply and demand chain, which holds the promise of reducing the number of re-planning cycles, through a better characterization of the expected service level performance over a medium planning horizon.

TL;DR: In this article, the authors examine the successful development of new resources and competencies that were created when Analog Devices developed an emerging technology and identify the new competencies and Analog Devices’ ability to capitalize upon them.

TL;DR: The sample indicates that electronic surveys have fewer missing responses and can be coded/presented in a more flexible manner (namely, contingent coding with different respondents receiving different questions depending on the response to earlier questions) that offers researchers new capabilities.

TL;DR: In this article, the authors used three case studies to establish the drivers and sources of volume flexibility in a large-scale industrial environment. But they also found that there are several avenues for developing a volume flexible response and that deployment of these tactics is dependent on the availability of resources and systems.

TL;DR: In this paper, a path model for assessing the mediating impact of the M/M interface harmony (the functions' ability to work together) on business performance was proposed, and the authors empirically test the direct and indirect influence of predisposing factors (antecedents) and performance outcomes (consequences) that are expected theoretically to influence or be influenced by interface harmony, finding that 11 of the 13 hypothesized direct effects are significant at the 0.012 level or below.

TL;DR: In this article, a theoretical framework for understanding the interdependencies between projects and their relationship to project performance in a multiple-concurrent R&D environment is developed through multiple-case studies of projects undertaken by a Fortune 500 high technology manufacturing firm.

TL;DR: In this paper, the authors present an overview of the new issues and research opportunities related to four service operations design topics: the design of retail and e-tail service processes, design of service processes involving waiting lines and workforce staffing, service design for manufacturing, and re-engineering service processes.

TL;DR: An integrated benchmarking framework illustrated in the context of a large supply chain system comprised of 102 distribution centers (DCs) opens up possible new directions for examining supply chain DCs or other activities where explicit knowledge about the relationship between the inputs and outputs is not well known.

TL;DR: This article explored the nature of the relationships characterizing the marketing-manufacturing interface in new product development (NPD) and found that the more marketing knows about manufacturing and is able to communicate credibly with manufacturing, better relationships and functional relationships will result with a variety of contingencies notwithstanding.

TL;DR: In this paper, the authors developed an empirical and theoretical approach to where strategic capabilities should lie within global aerospace supply chains and applied the theory from transaction cost economics (TCE) and the resource-based view (RBV) of the firm to the aerospace sector.

TL;DR: In this paper, the authors developed a strategic operations management model that links long-term service choices, intermediate operations decisions, and hospital performance given the structural constraints of location, size, and medical teaching status.

TL;DR: A simple framework that delineates broad areas of mutual interest and integration between these two functional areas is proposed and a limited set of future research projects that lie at the interface of marketing and operations are outlined.

TL;DR: In this paper, the authors investigate the incremental effects on hospital performance of location, strategy, and technology and find that hospital location is significantly related to performance, but that a hospital's choice of strategy can moderate the effect of location.