Showing papers in "Journal of Retailing in 1999"

TL;DR: In this paper, the authors extended previous research on perceived value by including the role of perceived risk within a model of the antecedents and consequences of perceived value and found that perceived risk played an important role in the perceived product and service quality-value for money relationship and was a significant mediator of this relationship.

TL;DR: In this article, the authors examined the benefits customers receive from relationships with clothing/accessories salespeople and found that relationship benefits are positively associated with satisfaction, loyalty, word of mouth and purchases.

TL;DR: This paper reviewed the current paradigm of retail-relevant olfaction research and found that "conventional wisdom" does not allow researchers or retailers to reliably predict olfactory effects and suggested accessibility and availability theories as a way of explaining the current empirical research.

TL;DR: In this paper, the authors synthesize empirical evidence indicating that retailers can use the assortment subset that buyers consider to enhance the likelihood that a purchase will be made and to affect the specific option selected, and the manner in which the set of considered options are presented also affects buyer preferences and purchase decisions.

TL;DR: In this article, the authors developed a relationship customer typology based on specific consumer characteristics related to the maintenance of these relationships, and then profile the different relationship customer types in terms of demographics and also important retail consequences.

TL;DR: In this article, the role of retail promotion in determining future brand loyalty through its effect on purchase event feedback is estimated, which represents the effect of current purchases on future brand preference.

TL;DR: In this article, the authors employ a behavioral simulation to empirically examine the individual and combined effects of contract and relational norm safeguards against opportunism directly and in the context of asymmetric commitments by exchanging parties.

TL;DR: In this article, the authors investigated the impact of task definition, a situational measure, on storeattribute saliences and store choice for do-it-yourself (DIY) products.

TL;DR: In this article, the authors used a generalizability theory approach to assess the psychometric quality of the data collected in mystery shopping studies, and how it compares with that of customer survey data.

TL;DR: In this paper, the performance of retail outlets relative to the "best practice" set of outlets is evaluated and the importance of accommodating both regional and assortment differences is demonstrated, and three alternative models suggest that incorporating both assortment and regional differences significantly affects both performance and predicted sales volume estimates.

TL;DR: In this paper, the utility of an item is explained as a function of assortment characteristics, which allows capturing substitution, complementarity and asymmetric dominance effects, and a choice experiment manipulates assortment composition, prices, store ambience, competing store features, and purchase goal.

TL;DR: This article proposed that exiting has novel antecedents that include loyal behavior, voice, and relationship neglect, in addition to relationship satisfaction and the cost to exit the relationship, and provided some surprises including hints that it might be possible for wholesalers to identify retailers with relationship exiting potential in time to reduce that potential.

TL;DR: In this article, the authors systematically examined the price sensitivities of a large number of households across multiple product categories to uncover the antecedents of price sensitivity, and found that the shopping pattern variables have substantially greater predictive validity in determining a household's price sensitivity.

TL;DR: The authors analyzes empirically advertising levels based upon the extent of franchising in restaurant chains and in hotel chains to test the hypothesis that advertising is a common source of controversy among channel partners in franchised chains.

TL;DR: In this paper, the authors investigated the effects of two negative emotions, boredom and distress, on purchase intentions and found that higher distress led to higher purchase intentions, while higher boredom led to lower purchase intentions.

TL;DR: In this article, the authors show that observed retailer behavior is rational even when there is uncertainty about the existence of price thresholds, based on the losses in profit contribution that are incurred when a retailer makes the wrong assumptions about the presence of thresholds.

TL;DR: In this article, the authors examined the merchandising factors affecting the sharing of customers between stores through a pairwise analysis of their assortment overlap, price differentiation, and interstore distance.

TL;DR: In this article, the authors investigate an apparent dilemma facing retailers: that architectural interpretations of the ADA do not create the reasonable access that mobility-disabled shoppers actually desire, and propose a Reasonable Access Framework that potentially could assist retailers in developing a code of reasonable access based on their own professional standards.

TL;DR: In this paper, the authors developed new measures of both marketing program planning and the intermediate process benefits that result from planning and assessed their impact on performance using data collected from independent computer store retailers.

TL;DR: In this paper, the authors developed and tested an empirical (or nonparametric) approach that simultaneously addresses the selection and pricing problems, and applied it to the problem of selecting an optimal assortment of backpacks from a field of eight available items.

TL;DR: In this article, the authors investigate the pattern of competition at the brand-site level and examine how the marketing-mix elasticities differ at brand-size level from those at the aggregate brand level.

TL;DR: In this paper, the authors collected information from Japanese manufacturers and retailers about their expectations of the future locus of control in their channels and found that both retailers and manufacturers expected control to shift toward the retailers.

TL;DR: In this article, an Assortment Valuation Model was proposed to describe how people assemble assortments within a single product class, and the basic premise is that consumers evaluate varying assortment based on the anticipated, but probabilistic, consumption utilities of the items within the assortment.