Showing papers in "Journal of Retailing in 2000"
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TL;DR: In this paper, the authors report an empirical assessment of a model of service encounters that simultaneously considers the direct effects of quality, satisfaction, and value on consumers' behavioral intentions, and further suggest that indirect effects of the service quality and value constructs enhanced their impact on behavioral intentions.
6,176 citations
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TL;DR: In this paper, the authors examined the role that consumer perceptions of online convenience, merchandising (product offerings and product information), site design, and financial security play in e-satisfaction assessments.
1,933 citations
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TL;DR: In this paper, the authors propose and find support for a contingency model between core-service satisfaction and switching barriers, and find that the influence of core service satisfaction on repurchase intentions decreases under conditions of high switching barriers.
1,530 citations
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TL;DR: The authors found that factors relevant to service quality are better conceived as its antecedents rather than its components and that customer satisfaction strongly mediates the effect of service quality on behavioral intentions.
1,447 citations
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TL;DR: This article used attribution theory and the gift-giving literature to derive four conditions that may lead cause-marketing efforts to be evaluated more positively: donation situation (disaster vs. ongoing cause), congruency of donations with the firm's core business, effort exerted by the firm, and commitment of the firm to the cause.
772 citations
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TL;DR: In this article, a continuum exists from strategic to operational partnering depending on the level of antecedents, orientation, and implementation, and the consequences of strategic and operational partnering for vertical relationships within retail supply chains.
658 citations
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TL;DR: This article examined how different determinants of perceived risk help explain variations in purchasing preferences for national brands versus private label (store) brands (PLBs), across twelve different product categories, and found that PLB purchases in a category increase when consumers perceive reduced consequences of making a mistake in brand choice in that category, and when that category has more "search" than "experience" characteristics.
608 citations
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TL;DR: In this article, the authors demonstrate the critical need to recognize the presence of two different types of satisfaction for effective channel governance, economic satisfaction, that is, a channel member's evaluation of the economic outcomes that flow from the relationship with its partner, and social satisfaction, the personal contacts and interactions with its exchange partner.
413 citations
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TL;DR: In this paper, a conceptual framework that integrates the major determinants of consumer reactions to stock-outs is presented, and the framework can be empirically implemented, allowing retailers and manufacturers to determine how much each factor contributes to stock out losses.
372 citations
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TL;DR: In this paper, a new moderating variable called "target-arousal level" was introduced to advance our understanding of the role of pleasure and arousal in the satisfaction evaluation process, and the results from their experimental study indicate that the traditional pleasure-ARousal interaction effect might be limited to high target arousal situations.
324 citations
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TL;DR: The authors developed a new approach to the specification of market basket models that allows a choice model for a basket of goods to be constructed using a set of local conditional choice models corresponding to each item in the basket.
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TL;DR: In this article, the authors developed and empirically investigated a framework to help retail managers engineer effective salesperson response to customer emotions and ensure greater satisfaction, based on an interpersonal view of emotions, arguing that managers must be familiar with diagnostic cues for assessing emotion-eliciting contexts and how customers generally display these emotions.
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TL;DR: In this paper, the authors consider a two-member channel in which a manufacturer and an exclusive retailer can make advertising expenditures that have both short and long term impacts on the retailer's sales.
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TL;DR: In this article, the authors describe the market forecasting and inventory management components of a VMI decision support system and how this system was implemented by a major apparel manufacturer and over 30 of its retail partners.
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TL;DR: In this paper, the authors report upon comparative measures of shopping value in the U.S. and Russian and conclude that habituation is more likely to meaningfully affect hedonic values as compared to utilitarian.
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TL;DR: In this article, a dynamic hazard model is estimated to obtain an understanding of the components influencing consumer purchase timing, store choice, and the competitive dynamics of retail competition, which is combined with an internal market structure analysis using a generalized factor analytic structure.
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TL;DR: In this paper, the authors examined factors thought to impact category performance because of the critical role category management plays at the end of the supply chain in Efficient Consumer Response (ECR) relationships between manufacturers and grocery retailers.
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TL;DR: This article found that executives demonstrate an accurate sense of the proportion of consumers who are primarily loyal to one store or are shoppers of multiple stores, but they still tend to overestimate aggregate price comparison behavior and cross-store shopping.
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TL;DR: In this paper, the authors examine the prominence of unit prices in a grocery-shopping context and find that the prominence has a positive effect on awareness and usage of such information.
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TL;DR: In this article, the authors determine the conditions under which a channel-coordinating wholesale price strategy will manufacturer-profit dominate a sophisticated Stackelberg two-part tariff, and show that the optimal policy is dependent on the retailers' fixed costs, the relative size of the retailers, and the degree of inter-retailer competition.
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TL;DR: In this article, the authors examine retail salespeople's knowledge structures and find strong relationships between the complexity of knowledge structures of salespeople and their performance, which can help retail sales managers select, train and supervise salespeople more efficiently.
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TL;DR: This work compares three multiunit site selection procedures and suggests that the anticipated-delay procedure incorporating leakage produces a significantly better revenue stream than either the standard sequential or global approach procedures.
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TL;DR: In this article, a survey of U.S. retailers and manufacturers examined the transaction specific, strategic, and organizational antecedents that drive automatic replenishment efforts, as well as the effects of these efforts on the firms' strategic and economic performance.