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JournalISSN: 1940-9893

Journal of Service Science and Management 

Scientific Research Publishing
About: Journal of Service Science and Management is an academic journal published by Scientific Research Publishing. The journal publishes majorly in the area(s): Service (business) & Supply chain. It has an ISSN identifier of 1940-9893. It is also open access. Over the lifetime, 701 publications have been published receiving 5732 citations. The journal is also known as: JSSM.


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Journal ArticleDOI
TL;DR: In this article, the authors provide a comprehensive introduction about the deteriorating items inventory management research status, and provide a review of the recent studies in relevant fields, which can be used as a starting point for further study.
Abstract: To provide a comprehensive introduction about the deteriorating items inventory management research status, this paper reviews the recent studies in relevant fields. Compared with the extant reviews (Raafat 1991; S.K.Goyal 2001), this paper reviews the recent studies from a different perspective. First, this paper proposes some key factors which should be considered in the deteriorating inventory studies; then, from the perspective of study scope, the current literatures are distinguished into two categories: the studies based on an enterprise and those based on supply chain. Literatures in each category are reviewed according to the key factors mentioned above. The literature review framework in this paper provides a clear overview of the deteriorating inventory study field, which can be used as a starting point for further study.

161 citations

Journal ArticleDOI
TL;DR: In this article, the authors tried to explain what Lean really is and how it has to be considered in the context of the Industry 4.0 initiative, and discussed the existing contradiction within the Industry4.0 goals regarding manufacturing performance and break-even point.
Abstract: Although Lean manufacturing techniques are not yet in place in every shop floor production, the so-called Smart Factory with the very promising German-coined label “Industry 4.0” is already making its tour. While the Toyota Production System (TPS) has shown to be the most performant manufacturing system, the Industry 4.0 initiative is still in the scoping phase with the demanding goal to become a highly integrated cyber production system. The partial and often limited knowledge about Lean production leads to distorted ideas that the two approaches are incompatible. In order to eradicate wrong statements, this paper tries to explain what Lean really is and how it has to be considered in the context of the Industry 4.0 initiative. Further, it discusses the existing contradiction within the Industry 4.0 goals regarding manufacturing performance and break-even point.

133 citations

Journal ArticleDOI
TL;DR: In this article, the mediating role of customer trust on customer loyalty in presence of corporate social identity in the context of financial institutions is evaluated, and the results of this study help to validate the idea that customer trust intervenes as a mediating variable that enhances the impact of corporate identity, corporate image and the reputation of the firm.
Abstract: The review of the literature reveals various relationships between the constructs of social identity, customer trust, and customer loyalty. Such results lead to questioning the nature of the conceptual structure that would include these constructs as well as their interrelationships in a structural model. From this perspective, the purpose of this study is to evaluate the mediating role of customer trust on customer loyalty in presence of corporate social identity in the context of financial institutions. Using data collected from 1296 customers-members of credit unions, the results of this study help to legitimize the idea that customer trust intervenes as a mediating variable that enhances the impact of corporate identity, corporate image and the reputation of the firm on customer loyalty. The implications of the study are discussed from both the research and managerial perspectives.

132 citations

Journal ArticleDOI
TL;DR: This article proposes a business model that builds on Holler et al., (2014) that integrated the IoT strategy category, tactics, and value chain elements, and is validated through the case studies of some successful players.
Abstract: Almost all businesses are aware of the potential gains that the Internet of Things (IoT) has to offer, they are unsure of how to approach it. This article proposes a business model that builds on Holler et al., (2014) [1]. The model consists of three dimensions: “Who, Where, and Why”. “Who” describes collaborating partners, which builds the “Value Network”. “Where” describes sources of value co-creation rooted in the layer model of digitized objects, and “Why” describes how partners benefit from collaborating within the value network. With the intention of addressing “How”, the proposed framework has integrated the IoT strategy category, tactics, and value chain elements. The framework is then validated through the case studies of some successful players who are either the Awardees of the IoT Award 2014 or the ICT Award 2015 of Hong Kong.

108 citations

Journal ArticleDOI
TL;DR: In this article, the authors investigated how free cash flow (FCF) is associated with agency costs (AC), and how FCF and AC influence firm performance, and they found that FCF has a significant impact on AC with two contrary effects.
Abstract: This paper investigates how free cash flow (FCF) is associated with agency costs (AC), and how FCF and AC influence firm performance. The research purpose is therefore threefold. Specifically, the study is to explore the impact of FCF on AC, to re-examine the free cash flow hypothesis, and to test the agency theory based on the empirical data from Taiwan publicly-listed companies. The study uses the variable of standard free cash flow to measure FCF and six proxy variables to measure AC. It is found that FCF has a significant impact on AC with two contrary effects. On one hand, FCF could incur AC due to perquisite consumption and shirking behavior; on the other hand, the generation of FCF, resulting from internal operating efficiency, could lead to better firm performance. Excluding insignificant proxy variables of AC and including only total asset turnover and operating expense ratio as sufficient AC measures, the study finds evidence to support the agency theory, meaning AC has a significantly negative impact on firm performance and stock return. In contrast, the study finds a significantly positive relation between FCF and firm performance measures, indicating lack of evidence supporting the free cash flow hypothesis. The study provides a better understanding of the association among FCF, AC, and firm performance.

100 citations

Performance
Metrics
No. of papers from the Journal in previous years
YearPapers
202322
202240
20219
202034
201946
201842